BMO advances digital strategy in Q1
BankInovation
FEBRUARY 28, 2023
BMO Financial Group continued to enhance its digital strategy in the first quarter of 2023 via new digital card options, investment in AI capabilities and other automated solutions.
There’s No Secret Sauce: Put Financial Services Customer First, and You Too Will Grow
Perficient
JANUARY 26, 2022
TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business.
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India’s Future Group Cuts eCommerce Venture, Lays Off About 400
PYMNTS
JANUARY 20, 2020
Future Group , the Indian conglomerate headquartered in Mumbai, is downsizing its eCommerce division Retail 3.0 The idea was to convert the entire offline journey of a Future Group consumer into the online world,” founder Kishore Biyani said in 2017 regarding Retail 3.0. percent stake in Future Group valued at ?2,500
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There is No Secret Sauce: Put Financial Services Customers First and You Will Grow
Perficient
JANUARY 26, 2022
TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business.
Retailers Rethink Store Concepts, Digital Strategies Amid New Realities
PYMNTS
AUGUST 10, 2018
DHL Supply Chain, a unit of Deutsche Post DHL Group, will operate the center. The center will bring about 200 jobs to the area, serving the Miami, Tampa and Orlando markets, and will also serve as a parcel fulfillment center for the entire southeastern United States.
[Guide] Why Personalization Is the Future of Financial Services
Perficient
NOVEMBER 23, 2020
Lisa Frazier, Head of the Wells Fargo Innovation Group. It is becoming the key driver behind ongoing digital strategies, and the industry pundits echo that. The power of data and artificial intelligence can help us do that.” Personalization is the future of financial services.
PRSA NJ Panel on Brand Storytelling and Content Marketing [PODCAST]
Bank Innovation
OCTOBER 19, 2017
Justin Gianninoto, director of digital strategy, presented at PRSA NJ’s “Brand Storytelling & Content Marketing” seminar to discuss how to get results for your company or organization with great storytelling.
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Easing The Online Shift With Integrated Invoicing
PYMNTS
NOVEMBER 3, 2020
And according to Ronny Yakov , CEO of The OLB Group , QuickBooks is often an ideal place to start. For The OLB Group, that meant the recently announced integration of billing and payment gateway functionality within QuickBooks. According to Yakov, before the pandemic, about 65 percent of The OLB Group's merchant base were not online.
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IKB Partners With fundingport On Corporate Finance
PYMNTS
DECEMBER 9, 2020
Teaming up with Hypoport Group, a highly respected technology player, constitutes a core element of our digitization strategy," he continued, according to the release. Corporate finance has shifted during the pandemic.
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Open banking opens a world of potential data mistakes for banks
Payments Source
DECEMBER 6, 2018
The advent of this is particularly unwelcome, coming, as it does, at a time when many people not only question the role of a bank after the recent financial crisis and gradual digitization of banking services, but also when their relationship with technology has changed, writes Martijn Moerbeek, director of group digital strategy and innovation at (..)
Traditional banks stand to win big in open banking
Payments Source
DECEMBER 12, 2018
Banks have the opportunity to transform from being the trusted custodians of our money to being the trusted custodians of our data, writes Martijn Moerbeek, director of group digital strategy and innovation at Legal and General.
Deep Dive: Why QSRs Should Lean On Loyalty To Personalize Mobile, Online Dining
PYMNTS
NOVEMBER 24, 2020
Leveraging the same digital strategies to target consumers in large cities and smaller towns could therefore put QSRs at a disadvantage. percent of this group cite interest in this feature compared to 3.7 Digital strategies must therefore reflect generational as well as geographical distinctions among consumers.
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COVID-19 – The Common Enemy to Manufacturing Companies?
Perficient
NOVEMBER 5, 2020
The group was very open to discussing what they are dealing with and offering up advice and lessons learned across the board. However, there were certainly key hot buttons and takeaways that resonated through the group. Marketplaces were a pretty big trend that was spoken about by a few of the folks in the group.
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Geneva Car Show Canceled; Automakers Plan To Go Digital
PYMNTS
MARCH 2, 2020
As carmakers were forced into contingency planning, digital strategies emerged as a means of saving a portion of their marketing activities. The group will reportedly have the same program on Tuesday, but through a “digital press conference” with Chief Executive Officer Oliver Zipse.
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Russian eCommerce Giant, MegaFon, Alibaba Team For New Venture
PYMNTS
JUNE 5, 2019
“This partnership will enable the AliExpress Russia JV to accelerate the development of the digital consumer economy of Russia and CIS countries in ways that no one party could accomplish alone,” said Daniel Zhang, CEO of Alibaba Group. Group ,” said Gevork Vermishyan, CEO of MegaFon.
Zain partners with DOCOMO Digital, Apigee to boost its digital strategy
The Paypers
FEBRUARY 28, 2018
(The Paypers) Zain Group `s Application Program Interface (API) Platform has partnered with DOCOMO Digital and Google`s Apigee to launch proprietary API programme.
Alibaba Leases Cargo Planes For Direct China-Russia Flights
PYMNTS
NOVEMBER 7, 2019
“This partnership will enable the AliExpress Russia JV to accelerate the development of the digital consumer economy of Russia and CIS countries in ways that no one party could accomplish alone,” Daniel Zhang, chief executive officer of Alibaba Group, said at the time. .
Building digital KPIs in healthcare
Perficient
SEPTEMBER 13, 2020
And once you know both your internal stakeholder needs and your audience expectations, you marry the two to create your digital strategy. Your digital team will want those, and you can report out within your group on how you’re meeting those KPIs. We have our healthcare digital KPIs, now what? Congratulations!
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Emirates NBD invests USD 136 mln in a digital strategy
The Paypers
JUNE 3, 2016
(The Paypers) The banking group Emirates NBD has announced the investment of USD 136 mln towards digital innovation and multichannel transformation of its products, processes and services.
Mastercard's Priceless Planet Coalition Adds Members To Fight Climate Change
PYMNTS
OCTOBER 19, 2020
The release lists them all: Archa , Associated Bank , Barclays Bank US , BECU , Berkshire Bank , BMO Financial Group , Charity Charge , Davivienda , Doconomy , DZ BANK , E. & Now, the Coalition boasts new partners in a release citing the recent wildfires and extreme weather events as reasons to take the threat of climate change seriously.
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MUFG taps math expert as CEO to lead digital transformation
Bank Innovation
JANUARY 17, 2020
Mitsubishi UFJ Financial Group Inc. named Hironori Kamezawa as chief executive officer, turning to a math expert to help Japan’s biggest bank forge a path in the digital era. Kamezawa, 58, will take the top post on April 1, the Tokyo-based bank said in a statement on Friday, confirming news reports from earlier this week. […].
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Post COVID-19 Customer Experience Imperatives
Perficient
DECEMBER 10, 2020
I think there are two major groups of customers emerging from the COVID-19 Pandemic: Customers who want to get back to “normal” or the way they behaved in 2019. Customer experience professionals are going to be challenged to identify these customers and how to deal differently with each group.
Digitization Could Halt Corporate Banks’ Shrinking Profits, Analysts Say
PYMNTS
MARCH 20, 2018
The Boston Consulting Group (BCG) has released a new report that suggests corporate bankers may be able to halt shrinking profits through digital transformation. Now is the time to develop a more coherent digital strategy to decide where to play and how to invest.”. The financial stakes are very high,” he continued.
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Today In Payments: DOJ Approves Mastercard's Finicity Acquisition; Airbnb Files For IPO
PYMNTS
NOVEMBER 17, 2020
Germany's Razor Group, which works to acquire and scale Amazon brands, has raised 25 million euros (about $26.7 Customers can also split purchases with other users on PayPal and Venmo and receive the credit directly back to their card. Germany's Razor Nets $33M to Buy, Grow Amazon Sellers. million) in a new funding round.
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Integrated Digital Loyalty Is Dining Table Stakes For 2021
PYMNTS
DECEMBER 24, 2020
Steph So, head of digital experience at Shake Shack, told PYMNTS , “We listened to our guests and witnessed the experiences they were having, and we worked flexibly and quickly to provide them with an array of options that gave them the accessibility and comfort they desired.”
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175 BNY Mellon Adds Three Executives To Its Digital Team
PYMNTS
APRIL 9, 2019
BNY Mellon announced Tuesday (April 9) the appointment of three executives to help oversee the digitization strategy at the bank. All three report to Roman Regelman , who is in charge of digital at BNY Mellon and will be based in New York. She’s also managed strategy projects and invested in early-stage companies.
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Some SMBs Close Permanently After Being Told To Shut Down A Second Time
PYMNTS
JULY 14, 2020
Satyam Khanna, a resident fellow at the New York University School of Law, told the newspaper if grouped together, small businesses equal the country’s biggest employers. They estimated 110,000 small businesses closed permanently between early March and early May, the NYT reported.
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Generative AI – 7 Lessons That Tate Taught Us
South State Correspondent
MAY 18, 2023
The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream.
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Ayala To Launch Fund Focused On FinTech, eCommerce, Healthcare
PYMNTS
APRIL 29, 2019
.” He added that the fund’s investments will be aimed at complementing its brick-and-mortar business, ensuring that its existing businesses can evolve and bring more digital products and services to the Philippines. The fund is part of Ayala’s strategy to implement digital strategies. “We
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15 Twitter accounts every bank executive should follow
Abrigo
MARCH 6, 2017
Other advisors and trade groups have written plenty on how bankers should not behave on social media, describing some of the risks involved in unmonitored activity. 1) @davidpoconnell – David O'Connell is a former commercial lender and a senior analyst at Aite Group, where he covers commercial banks and their use of analytics.
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So What? Putting Perficient’s Now/New/Next to Work
Perficient
JUNE 30, 2020
We use the insights and measures we’ve collected to arrange the experiences and capabilities under consideration into six manageable groups and, finally, to balance the portfolio to fit your limited time and resources. . We’ll start with the six groups: . Differentiating.
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FinTechs Link With FIs Down Under And Beyond
PYMNTS
AUGUST 21, 2018
Increasingly, digital strategy is in the purview of banks and non-bank lenders, who in turn are seeking pairings with FinTechs. The company is taking the platform to market with Square Peg and Macquarie Group, bringing borrowers together with investors. As noted in Insurance Business America , U.S. African Trade Gets a Nod.
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Your Guide to Healthcare Personas
Perficient
JULY 20, 2020
Personas generally originate with marketing because that group owns “voice of the consumer.” At their core, personas should inform branding, design, content, and business requirements for any new digital application. Discover and describe your persona’s motivators, healthcare goals, pain points, communication needs, and journey.
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Bankers: You spend like drunken sailors.
Jeff For Banks
NOVEMBER 28, 2014
The below table was drawn from a peer group analysis my firm performed for a client. Perhaps we should recognize the importance of the digital distribution system and appoint the appropriate executive to be its champion. Or is our digital strategy champion hyper-focused on installing ATMs that are ADA compliant?
Chipotle On Capturing Loyalty Program Members Amid Rising Pandemic-Driven Digital Sales
PYMNTS
NOVEMBER 23, 2020
Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. We are seeing an increase in frequency across the board,” West said in a recent interview with PYMNTS.
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Dunkin’ Donuts Bets On Discounts In Breakfast Battle
PYMNTS
OCTOBER 27, 2017
The company is also turning to digital strategies, Reuters stated, using data collected through the Dunkin’ Donuts loyalty mobile app to personalize advertisements and promotions for individual customers. Foot traffic to Dunkin’ Donuts locations was down 2 percent for the quarter, the sixth consecutive quarterly decline.
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How Credit Unions Are Moving The Consumer’s Basic Banking Needs Digital
PYMNTS
SEPTEMBER 2, 2020
The idea of offering digital services was hardly new to credit unions (CUs) before the pandemic, but the outbreak provided “the why” for going all-in, Dr. Kathy Snider , senior vice president and group leader of Engage products at CO-OP Financial Services , told PYMNTS.
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Are Digital Auto Sales The Shape Of The Future Or Just A Temporary Detour?
PYMNTS
JUNE 15, 2020
Jackson said the pandemic accelerated changes that were already starting to appear in the industry, which had been one of the most resistant to digital disruption due to concerns that going online could disrupt profitable showroom operations. You need first-class digital capability.
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Floating The Next Big Idea For Social Commerce
PYMNTS
MARCH 6, 2020
A group of his friends banded together to chip in and gift the vacation to the couple – and a business idea was born. We have a good digital strategy around social media, YouTube and a couple of other channels. For example, we’re going to have these digital billboards in Vegas.
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Why agile banks are relying on hybrid cloud
Insights on Business
SEPTEMBER 6, 2017
To address this, banks are moving at lightning speed to find new ways to become more flexible, adapt to new markets and tap into pools of innovation across the fintech ecosystems to expand their reach and streamline their digital strategies. Cloud is how they are getting there.
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How is Diversity and Inclusion Incorporated into Your 2020 Digital Roadmap?
Perficient
DECEMBER 17, 2020
Innovative ideas come from groups with different perspectives. Actively look for input outside a cohort you normally turn to and keep an open ear for pain points you might be able to address by shifting roadmap initiatives. As the saying goes, ‘The definition of insanity is doing the same thing and expecting different results.”
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Rebeca Romero Rainey: We stand the test of time
Independent Banker
JULY 31, 2019
I recently attended an ICBA Services Network meeting where a group of us started reminiscing about the evolution of banking over the past few decades. From new products and services to digital strategies and internal efficiencies, we’ve evolved our business to support our customers’ growing needs.
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Sam’s Club On Bringing The Digital Shift To Warehouse Stores
PYMNTS
JUNE 15, 2020
The app is just one aspect of a multipronged digital strategy that grocers such as Sam’s Club are embracing to help customers safely and efficiently shop during the pandemic and its aftermath. Sam’s Club has adapted its existing technology platforms to accommodate seniors and other at-risk groups.
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Why QSRs Are Growing Digital Investments With Mobile, Partnerships
PYMNTS
DECEMBER 18, 2019
KFC , for its part, will look into new drive-thru technologies such as menu boards that are powered by artificial intelligence (AI) in its digital strategy for next year. The share of KFC orders made via drive-thru lanes is 65 percent.
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