Perficient

FEBRUARY 18, 2021

Companies like to focus on accelerating digital transformation to be the ‘leaders of Industry’. However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. The Approach.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Perficient

JUNE 24, 2023

In today’s digital landscape, having a solid digital strategy and embracing cutting-edge technology are key factors for business success. Without a Digital Strategy, your Business may Fail. While Optimizely is used as an example, the concepts discussed can apply to other digital experience tools as well.

Tools 251

Tools Digital Strategies Analytics System 251

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Credit and debit card penetration in markets like Mexico is still low compared to the U.S.

Strategy 230

Strategy Payments America Examples 230

NCR

APRIL 16, 2018

.” As the banking industry in the Gulf continues to evolve during the coming years, customer experiences in the digital space will be defined by various factors. The post Why getting digital banking right could prove vital in the Gulf appeared first on Banking.com. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

NCR

JUNE 3, 2016

Your customer experience competition includes the world’s most successful businesses such as Disney, Amazon, Google, Facebook and Apple, who are fanatic about delivering an extraordinary user experience. For example, imagine onboarding a new customer for a home equity line of credit (HELOC) in under six minutes.

Mobile 40

Mobile Customer Experience Software Strategy 40

FICO

JUNE 16, 2021

Pandemic lockdowns and social distancing pushed us online to discover how to do business with everyone from the local grocer, cafes, yoga teachers, furniture stores, pharmacies, and banks to name just a few. Our experience of these digital journeys varied enormously. The Experience Of Returning Rotten Eggs.

Analytics 52

Analytics Survey Cards Customer Experience 52