Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

Perficient

MARCH 12, 2021

A go-to-market strategy is different for each business depending on organizational goals and the focus on incorporating new channels. For example, if a manufacturer traditionally sells through channel partners or through sales representatives, it’s important to think about how digital channels fit into that strategy.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

South State Correspondent

AUGUST 30, 2023

You don’t have an “internet strategy,” an “insurance strategy,” or a “digital strategy.” Banks like Capital One, for example, have 23% of their employees in some data analytical role. That is not what banks should be doing to start.

Data 195

Data Analytics Strategy Examples 195

PYMNTS

MAY 12, 2020

has been paired with Illinois, New York and others to update their state labor departments’ outdated computer systems, Todd Schroeder, the director of public-sector digital strategy for Google Cloud, told WSJ. For example, Google established chatbots to answer routine questions and relieve staff.

Rhode Island 187

Rhode Island Google Kansas Illinois 187

PYMNTS

JANUARY 19, 2021

And the pandemic has done nothing but coalesce LendingClub’s digital strategy to become a full spectrum of consumer and commercial loan products across digital conduits, said Nayar (who added that LendingClub already exists as a “massive powerhouse on the loan side”). Timing, as they say, is everything.

Digital Banking 290

Digital Banking Cards Digital Strategies Survey 290

PYMNTS

DECEMBER 4, 2020

For example, the digital channel — which had already been growing quickly to take up more of the holiday spending pie in recent years — is exploding as the pandemic has pushed consumers away from shopping in physical stores. She said CUs don’t need to plan for a digital holiday shopping season — it’s already here.

Digital Strategies 224

Digital Strategies Strategy Cards How To 224

PYMNTS

JUNE 27, 2019

Small- and medium-sized businesses are getting more attention from digital players, and the latest example of that comes from Google. On Thursday (June 27), International Small Business Day, Google launched Google for Small Business.

Google 124

Google Tools United States Digital Strategies 124

PYMNTS

MAY 20, 2020

For example, our survey found that 31.1 Given the massive push of consumers toward digital — and the highly desirable demographic segment that intends to stay there — it’s unsurprising how hard the biggest names in the grocery game are pushing to advance their digital options. Whereas only 3.9

Online 184

Online Millennials Digital Strategies Retail 184

PYMNTS

NOVEMBER 20, 2020

A PYMNTS survey revealed that more than 52 percent of consumers in big cities are already tapping restaurants’ loyalty programs, for example, but less than 36 percent of those who reside in small towns and rural areas say the same.

Mobile 210

Mobile Regional Study Survey 210

Perficient

JUNE 30, 2020

For example, there are many digital analytics systems that focus on one channel only or one type of measurement. As an example, we have seen customers implement two or more tag management systems. Sometimes this is due to the specialization of systems within the stack.

Customer Experience 348

Customer Experience System Analytics Management 348

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. For example, instead of calling a section “Next Steps,” it would be better to create a heading such as “How To Find Out More About Treasury Management.”

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US Training Examples Data 195

Perficient

JUNE 22, 2020

For example, we are working with a client that needs to diversify its customer base. The client needs to develop a narrow strategy for market awareness and customer acquisition, which is where we will focus the effort. Back to our manufacturer example. Some clients already have specific areas to optimize.

Customer Experience 531

Customer Experience Comparison Strategy social media 531

PYMNTS

MAY 28, 2020

In an interview with PYMNTS, Simon Powley , head of global banking and digital strategy at Diebold Nixdorf , said financial institutions (FIs) are likely to see incremental shifts that combine digital activity with brick-and-mortar visits. Some banks have reached out and equipped older consumers with tablets, for example.

ATM 174

ATM Examples Digital Strategies Operations 174

PYMNTS

JANUARY 2, 2020

The challenge for credit unions (CUs), she said, is in knowing that APIs aren’t by themselves a digital strategy — the idea that one can easily flip on function via an API can lull leaders into a false belief that tapping into tech to better serve the customer base is as easy as turning on a light. .

Innovation 142

Innovation Digital Strategies Strategy Trends 142

PYMNTS

DECEMBER 5, 2019

As customers expect more convenient ordering and delivery experiences, several restaurant chains are turning to automation to make digital order fulfillment more seamless. Pizza chain Domino’s , for example, is planning to test self-driving vehicle technology in one major metro region. About The Tracker.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

DECEMBER 24, 2020

Steph So, head of digital experience at Shake Shack, told PYMNTS , “We listened to our guests and witnessed the experiences they were having, and we worked flexibly and quickly to provide them with an array of options that gave them the accessibility and comfort they desired.” Munching On Analytics.

Analytics 175

Analytics Study Digital Strategies Strategy 175

PYMNTS

JANUARY 20, 2020

By 2018 the company had 500-600 employees developing digital assets for Retail 3.0. By 2019, Future Group made the decision to dramatically downsize its digital strategy because of sluggish sales and funding delays. . Amazon also acquired a 9.5 percent stake in Future Group valued at ?2,500 2,500 crore.

Groups 101

Groups Retail Digital Strategies Analysis 101

PYMNTS

AUGUST 13, 2020

It’s one thing to have a limited electronic option available — that’s quite different than having a strong digital strategy.”. I think especially in times of crisis, we have to look at what a sound digital payout strategy can do.”. Boosting Profits With A Well-Designed System.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. For example, so many of Mexico’s consumers who might be interested in purchasing their products may not have credit or debit cards to pay for their purchases.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

JULY 28, 2020

“In my view, when looking at a digitization strategy, the first question that needs to be answered is, ‘How are we going to fund this?'” “I believe the way you fund a digitization strategy is through the adoption of a virtual card program.” ” she said.

Payments 176

Payments Cards Digital Strategies Strategy 176

Perficient

JUNE 30, 2020

For example, an online shopping experience is as familiar with most shoppers as checking out in a physical store is. For example, some smart electronics and appliances have embedded voice-enabled virtual assistants and connected devices. Parity experiences are those that you and your peers are all delivering to an equivalent degree.

Innovation 348

Innovation Resources Trends Strategy 348

PYMNTS

MARCH 6, 2020

For example, say you’re in the market for a new car. We have a good digital strategy around social media, YouTube and a couple of other channels. For example, we’re going to have these digital billboards in Vegas. You go to FloatThat.com and see that Infinity has made an SUV available at $38,000.

Hawaii 141

Hawaii social media Innovation Digital Strategies 141

PYMNTS

NOVEMBER 30, 2020

He cited American Express’s acquisition three months ago of online lender Kabbage as an example. He uses 1990s Walmart as an example of a dominant global incumbent that went about its business while a startup from Seattle called Amazon exploded into the online retailing scene. We’ve heard that a hundred times.”. Or consider Sears.

Fintech 211

Fintech Innovation Analytics Seattle 211

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

MAY 5, 2020

Infrastructure providers are hustling to keep up with the digital shift. For example shipping specialist Optoro announced a strategic partnership this morning with Returnly , which focuses on digital return experiences and post-purchase payments. percent from 35.5 percent in just the last two weeks.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

NOVEMBER 21, 2017

This partnership is a great example of how a leading bank and a FinTech company can work together to improve their customers’ experiences.”. With this investment, we will expand our commercial teams across the USA, Canada, Australia and Europe, whilst growing our head office, commercial and technology functions in Ireland.

Security 108

Security Digital Strategies Customer Experience Payments 108

PYMNTS

MAY 12, 2020

For example, if in physical stores, most people bought jeans and then added socks because they were displayed next to the cash register, are they doing the same on eCommerce sites? One of the most dramatic changes in the customer strategy area is in acquisition costs.

Retail 130

Retail How To Branding Strategy 130

BankNXT

JULY 29, 2016

Stewart McEwan looks at Digital Risks as a model example of how technology and a flexible digital strategy could benefit other brokers in the SME space. Digital Risks delivers insurtech blueprint for SME brokering on BankNXT.

Digital Strategies 40

Digital Strategies Strategy Examples Technology 40

PYMNTS

AUGUST 6, 2020

For example, Domino’s crushed second-quarter results, with revenues surging to $920 million and U.S. Besides customer interest in eating takeout pizza during the pandemic, it turns out that having a decade’s head start on pivoting to digital ordering and delivery is a massive advantage in the COVID-19 era.

Examples 108

Examples Digital Strategies Maine Innovation 108

PYMNTS

DECEMBER 22, 2020

Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said. Our digital strategy is all about bringing enlightened hospitality to a digital scale and providing a personal, not just personalized, experience for each of our guests,” she said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Perficient

JUNE 8, 2020

For example, were employees directed to work from home but not provided with the proper equipment? Think about how your business reacted to operational impacts, customer reactions, and employee needs. With 20/20 hindsight, can you identify decisions made that seemed good in the moment but now expose a gap? Has that continued?

Operations 452

Operations Course Examples US 452

PYMNTS

SEPTEMBER 2, 2020

“When you think about the payments ecosystem and the core and digital providers that are out there, whenever you introduce something new, there are a lot of players and interactions that have a hand in making that happen,” Snider said. However, Snider said, they’re not without guidance on their journey.

Payments 223

Payments Innovation Meeting Digital Strategies 223

Bobsguide

SEPTEMBER 5, 2022

Italian retail bank, Banca Carige, for example, has ‘digital branches’ that allow customers to conduct basic banking activities independently through remote workstations. This will also help banks to ensure a personalised experience and, consequently, create value propositions that enhance digital trust. The way forward.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

JULY 16, 2020

As trade shows were postponed and canceled, we quickly shifted our marketing approach, opting for a robust digital strategy. For the foreseeable future, for example, we will have at least half of our staff working from home. Other areas of change were in our sales and marketing efforts.

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Meeting Leadership US Conference 154

PYMNTS

SEPTEMBER 10, 2019

But it is important that ATMs are embedded in the digital strategy of the bank, too.”. That multi-faceted strategy, he said, embraces services that are necessary not only for individual consumers, but also for small businesses that operate in cash-intense verticals, he told Webster. “The

ATM 158

ATM Examples Course Strategy 158

PYMNTS

OCTOBER 19, 2016

” For example, nearly two-thirds of consumers reported having completed at least one BOPIS transaction in the last three months, and of those, 80 percent had picked the product same day (44 percent of those actually grabbed their goods within the first two hours of availability).

Digital Strategies 100

Digital Strategies Retail Mobile Customer Experience 100

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. Below, PYMNTS rounds up the latest examples of how AP innovators pull suppliers’ accounts receivable processes into the fold. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124