Cisco

MAY 29, 2019

Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.” Retail Banking Satisfaction StudySM, “declining satisfaction in the areas of problem resolution and telephone customer service offset the gain [in satisfaction scores from 2018].

Customer Experience 72

Customer Experience Retail San Diego Study 72

Gonzobanker

DECEMBER 22, 2020

Chris’ public posts including his playbook for dealing with COVID-19 were gobbled up on social media. Mixed Metaphors Quote of the Year Bank EVP recruited into the industry six years ago from being a CTO in other industries: “Banking has a decent coat of paint on it, but you get in here and it’s duct tape and bad.”.

Idaho 181

Idaho Community Industry Strategy 181

Cisco

MAY 29, 2019

Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.” Retail Banking Satisfaction StudySM, “declining satisfaction in the areas of problem resolution and telephone customer service offset the gain [in satisfaction scores from 2018].

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

DECEMBER 22, 2015

Jill Castilla, CEO of Citizens Bank of Edmond, Okla. This year, the award is less about advancing “your career” as it is about advancing “your bank.” No one has been more successful at using social media to generate awareness and a positive image for their bank than Jill (@JillCastilla, @CitizensEdmond).

Community Bank 60

Community Bank Apple Community Technology 60