Customer Experience Operations Phoenix UX 
Gonzobanker
DECEMBER 20, 2019
Its Baldrige-winning tenacity on customer experience is legendary and consistent. Consumers was the first big credit union to deploy the Phoenix core system and this year was the first big go-live of the Lumin digital banking system. So talk about a busy area of focus and some hair pulling when it comes to customer experience?
Gonzobanker
DECEMBER 19, 2022
Erin Simpson , chief operations officer, and Allan Rayson , chief innovation officer and chief technology officer, think about their operations and technology differently as well by partnering with fintechs that are also invested in the bank and understand the bank’s strategy with several of them on the board. talent market.
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