Gonzobanker
DECEMBER 19, 2022
The Smarter Bank Customer Experience Award. Semonovich leveraged his Ohio roots and first-hand experience with this fantastic workforce to partner with the State of Ohio to create a technology center of excellence for this Phoenix-based regional bank. That’s what leaders do addressing the difficult I.T. Goes to CSI.
Gonzobanker
DECEMBER 20, 2019
Its Baldrige-winning tenacity on customer experience is legendary and consistent. Consumers was the first big credit union to deploy the Phoenix core system and this year was the first big go-live of the Lumin digital banking system. So talk about a busy area of focus and some hair pulling when it comes to customer experience?
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