ABA Community Banking

JANUARY 8, 2020

As banking becomes ever more technology-driven, many banks are shifting from a mindset that puts big tech projects off to one side to one that embraces ongoing innovation, development and deployment. Regions Bank exemplifies the latter mindset.

Regional 52

Regional Innovation Technology Customer Experience 52

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

FEBRUARY 12, 2020

The integration will help to grow Esker’s order-to-cash (O2C) solution by allowing for secure online payment capabilities around the world. “As As the most innovative player in financial technology, Stripe was the clear choice for us,” said Esker CEO Jean-Michel Bérard.

Payments 174

Payments Customer Experience Regional America 174

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. locations to allow customers who have placed online orders to conveniently and safely grab them.

Report 189

Report Online Strategy social media 189

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

OCTOBER 9, 2018

Microsoft and Grab , the on-demand transportation, mobile payments, and online-to-offline services platform in Southeast Asia, announced Monday (October 9) a strategic partnership in which Grab will tap Microsoft’s machine learning and artificial intelligence capabilities.

Regional 150

Regional Big Data Mobile Customer Experience 150

Accenture

JUNE 17, 2019

For banks to take full advantage of the opportunities brought by Open Banking—from monetizing data to banking-as-a-platform—to grow their business, they will need to embrace and infuse Open Banking technologies into their operations. That’s the route that a mid-sized regional US bank took. Read the report.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. Around The Digital Onboarding World. This will give them more time and flexibility, according to the FI.

Report 247

Report Guam Hawaii Security 247

PYMNTS

OCTOBER 22, 2019

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. The companies announced their collaboration in a press release Monday (Oct.

Lending 101

Lending New Jersey Online Customer Experience 101

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. That technology promises to play a bigger role this holiday shopping season, according to an analysis. And retailers are making bigger bets on [ omnichannel ] technology.”.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

JANUARY 7, 2021

Plus, Udaan lands funding for B2B eCommerce technology, Kofax collaborates on AP automation and Bringg partners for B2B delivery. ReadSoft Online, the release stated, is Kofax's Software-as-a-Service (SaaS) tool for invoice data extraction and automation of accounts payable (AP) services. billion ($31.3 billion) in soured debts.

Software 165

Software Chicago User Experience Online 165

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In the wake of the outbreak, everything from doctors appointments to schooling to workouts went online. Telehealth technology. Remote learning technology. Online courses & content.

Industry 101

Industry Technology Online Video 101

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

FICO

MARCH 6, 2020

In our experience these technologies can increase the number of SARs by 20% while at the same time producing efficiency gains of 30% in alert investigation and case management. Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Banks looking to make the most out of these rare visits must use the latest technologies.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. this seemingly high-tech format is being adopted (and adapted) by smaller, regional stores without Amazon-sized budgets. Operators also might have overlooked the value of customer service for shoppers.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? GrocerKey primarily works with mid- to large-sized independent and regional chains. Still, Neren is focused on large independent and regional grocers.

Retail 147

Retail Regional Mobile Seattle 147

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. But the keys to success go beyond technology.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

SEPTEMBER 17, 2019

ATO and other fraud methods that rely on using stolen credit card numbers or other personal information are becoming decidedly popular with bad actors, who are employing increasingly sophisticated technologies to execute their scams. Banks in other regions are also dealing with data breaches of their own, such as U.K. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet. He passed away in January 2023.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

NOVEMBER 11, 2019

RedCloud Technologies said earlier in the month that it had launched a payment solution, known as Cash Reconciliation & Invoicing By Optics, or CRIBO for short. He said in that region, firms are only able to physically reach 10 percent to 25 percent of the market, with many firms turning to digital channels to access new customers.

Payments 100

Payments Regional Mobile America 100

PYMNTS

DECEMBER 12, 2019

Players in the sharing economy must contend with an increasingly complex online payments ecosystem as they move into new regions and attract participants to their platforms. Outdoorsy users looking to rent their RVs list them on the online platform for local renters to book. I view [Outdoorsy] as the sharing economy 2.0.

Payments 137

Payments Fraud Regulation Innovation 137

PYMNTS

MAY 21, 2020

As PYMNTS found in a study published earlier this month, 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels. For those firms whose customer bases stretch beyond U.S. Getting Ready – And Getting Onto Platforms. said Benson.

Payments 256

Payments Cards Online Apple 256

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Small Idea – It’s Our Kid’s Technology. It was a sobering thought to realize that we are all really building most of this technology for our kids. Complicated technology sucks, but mortality sucks more. Big Idea – Trends.

Conference 195

Conference Technology Las Vegas Trends 195

FICO

JULY 14, 2021

In fact, Hoist Finance and FICO just won the Best Use of Technology category in the Credit Excellence Awards 2021. By rolling out a centralized approach to managing decisions on customers, Hoist has improved the customer experience, streamlined operations and sped up the process of change. Further Collections Success.

Customer Experience 78

Customer Experience Management System Operations 78

PYMNTS

AUGUST 20, 2018

Automation, bots, blockchain — the deluge of technologies flooding the enterprise today can be overwhelming. Ninety-eight percent year-over-year growth in online searches for “machine learning” signals a pressing need for organizations to quickly educate themselves and adopt the technology, according to O’Reilly Research.

blockchain 103

blockchain Survey cryptocurrency Technology 103

FICO

JUNE 21, 2022

Decision Platform Know-How Makes Winning Customers Personal. Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. How Decision Platform Technology Drives Agility. Saxon Shirley. Wed, 05/25/2022 - 03:43.

Management 52

Management Customer Experience Regional Strategy 52

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. New regional banks will struggle with operational maturity and customer experience. We are in the infant stages of integrating digital marketing and online origination.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

PYMNTS

MAY 1, 2020

have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. Standing out in a crowded marketplace. Digital demands. Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

MARCH 27, 2017

Amazon may be facing a big contender in its efforts to strike a deal to purchase Dubai-based online retailer Souq.com. By acquiring the company, Amazon would own one of the most well-known online retailers in the Middle East. million products online. The report also said Amazon was purchasing 100 percent of Souq.com.

Retail 100

Retail Mobile Online Customer Experience 100

FICO

AUGUST 2, 2021

But as more adopters sign up, it's being suggested that services may be rolled out free of charge to educational establishments, hospitals, and isolated regions. It’s a given online access is now a mandatory requirement to help drive the developing world. Right now, start-up fees and a monthly subscription are already being offered.

Analytics 52

Analytics Online Customer Experience Regional 52

NCR

OCTOBER 5, 2016

For businesses, the digital revolution has opened up a world of opportunity for reducing costs, achieving new efficiencies and engaging with customers. But it’s important to remember that the growth of mobile, online and digital channels doesn’t render the traditional way of doing profitable consumer banking business obsolete.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

PYMNTS

JANUARY 7, 2021

Price Chopper Supermarkets will leverage the company's integrated SaaS suite, including Customer Data Platform, Advanced Customer Analytics and Omnichannel Lifecycle Marketing, to achieve insights-driven personalization, the release noted. We're proud of the product mix and shopping experience we provide in our stores and online.

California 203

California CA Analytics Branding 203