PYMNTS

JULY 1, 2020

We can only hope at this point for a gradual recovery,” LVMH Chairman Bernard Arnault told investors on an online call Tuesday (June 30). That estimate comes from market intelligence company GlobalData, which predicts that total spending in the region will dip to $60.3 Could the online surge help luxury goods? billion in 2019.

Branding 246

Branding Regional United States Groups 246

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

ABA Community Banking

JANUARY 8, 2020

Regions Bank exemplifies the latter mindset. The post Podcast: A Continuous Cycle of Tech Investment at Regions Bank appeared first on ABA Banking Journal.

Regional 52

Regional Innovation Technology Customer Experience 52

PYMNTS

NOVEMBER 16, 2020

If brands want to get online, and you want to have something that looks bespoke, that’s typically going to mean paying a developer or paying an agency quite a bit of money. Or you could find a tool like ours and customize and optimize on your own.”. It all leads to a faster, better customer experience.

Retail 226

Retail Regional Branding Tools 226

PYMNTS

FEBRUARY 26, 2020

Its client roster includes MGM Resorts, Caesars Resorts, and Hard Rock Hotel and Casino; the Oregon and Pennsylvania state lotteries; Churchill Downs; Golden Nugget online; and DraftKings, FanDuel, William Hill, and Rush Street sports, among others. Founded in 2010, Sightline has experienced 744 percent revenue growth since 2015.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. locations to allow customers who have placed online orders to conveniently and safely grab them.

Report 189

Report Online Strategy social media 189

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

OCTOBER 9, 2018

Microsoft and Grab , the on-demand transportation, mobile payments, and online-to-offline services platform in Southeast Asia, announced Monday (October 9) a strategic partnership in which Grab will tap Microsoft’s machine learning and artificial intelligence capabilities.

Regional 150

Regional Big Data Mobile Customer Experience 150

Accenture

JUNE 17, 2019

Having systems decoupled also helps banks open their ecosystem to third-party service providers, which enable them to create new digital customer journeys that would otherwise be constrained by legacy core banking systems. That’s the route that a mid-sized regional US bank took.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

OCTOBER 22, 2019

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. The companies announced their collaboration in a press release Monday (Oct.

Lending 101

Lending New Jersey Online Customer Experience 101

PYMNTS

JULY 1, 2020

“Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. The grassroots of community and regional banking will no longer be vanilla operations geographically focused.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

OCTOBER 27, 2017

Right now, the Developer Hub offers 37 APIs , which cover a wide range of Latin American regions and industries, including banking, service organizations, insurance, urban delivery and transportation and travel. The Hub also supports an online community where users can discuss development and implementation.

America 186

America Miami Community Tools 186

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. To learn more about how slow or piecemeal address verification can cause frictions in the consumer experience, visit the Tracker’s Deep Dive.

Report 247

Report Guam Hawaii Security 247

PYMNTS

OCTOBER 23, 2019

Regionally, the market for beacon technology is gaining traction and expanding to various regions including Asia-Pacific, North America, Europe and CIS, South America and Middle East and Africa,” that report said. They check the prices of what they want (also known as showrooming), then buy the item online where it’s cheaper.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

FEBRUARY 27, 2018

27) at the Mobile World Congress that Flipkart, the Indian online grocer, is the first merchant in the Asia Pacific region to roll out Mastercard Digital Enablement Services for Merchants. The tokens let merchants offer enhanced security and customer experiences, Mastercard said in the press release.

Security 100

Security Cards Customer Experience Regional 100

PYMNTS

JULY 15, 2020

But a new eCommerce platform coming out of the Alibaba Group in Southeast Asia is bringing a unique business model to malls in that region, one that could provide a blueprint for struggling U.S. The platform to bring malls online — or create a virtual mall — is being led by an Alibaba-owned company called Lazada. shopping destinations.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

DECEMBER 12, 2019

Players in the sharing economy must contend with an increasingly complex online payments ecosystem as they move into new regions and attract participants to their platforms. Outdoorsy users looking to rent their RVs list them on the online platform for local renters to book. Payments Are Critical to Consumer Trust.

Payments 137

Payments Fraud Regulation Innovation 137

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. this seemingly high-tech format is being adopted (and adapted) by smaller, regional stores without Amazon-sized budgets. Operators also might have overlooked the value of customer service for shoppers.

San Francisco 128

San Francisco Retail Minnesota Regional 128

Abrigo

OCTOBER 21, 2019

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. It’s all about education, both for clients and employees.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Alabama-based Regions Bank deployed advanced ATMs as part of its digital push, replacing human tellers at many of its drive-thrus.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

MAY 21, 2020

As PYMNTS found in a study published earlier this month, 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels. For those firms whose customer bases stretch beyond U.S. Getting Ready – And Getting Onto Platforms. said Benson.

Payments 256

Payments Cards Online Apple 256

PYMNTS

MAY 19, 2016

ECommerce also factors prominently in the turnaround effort, as online sales are targeted to account for about 33 percent of revenue growth per year over the next three, according to Burberry. The firm is also focused on “integrating and improving customer experiences across online and offline.”.

Retail 100

Retail Customer Experience Regional Mobile 100

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? GrocerKey primarily works with mid- to large-sized independent and regional chains. Still, Neren is focused on large independent and regional grocers.

Retail 147

Retail Regional Mobile Seattle 147

PYMNTS

MARCH 26, 2019

When a consumer places an order by voice, it comes through the same ordering channel that an online or mobile order would. The employee or wait staff wouldn’t know the difference between a voice or an online order. The company is targeting both regional and national businesses with a minimum of 10 locations.

Technology 121

Technology Maine Study Google 121

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. “Laggards will fail to deliver engaging digital experiences, will lose market share and become irrelevant within three to five years.”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

NOVEMBER 13, 2017

“We have the long-term ambition to be successful and to earn the trust of Australian companies and the Australian customer,” said Rocco Braeuniger, Amazon’s Australian country manager during a suppliers’ summit held in Sydney. “We

Retail 100

Retail Customer Experience Regional Marketing 100

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. The cost of doing nothing.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

MARCH 12, 2019

Instacart, the online grocery company, announced Tuesday (March 12) it has expanded alcohol delivery for customers across the U.S. In a press release , Instacart said customers in 14 states, as well as Washington D.C., Companies from which alcohol can be delivered include Albertsons, Kroger, Publix, Schnucks and Stater Bros.,

North Carolina 109

North Carolina Washington Nebraska Kentucky 109

FICO

NOVEMBER 24, 2021

New research shows that when it comes to opening a new online account, most customers are prepared to answer up to 10 questions. We polled opinion among 14,000 consumers across the globe, to gauge their attitudes and preferences towards online account opening. Digital Onboarding Needs to Stay Online. by Mel Prescott.

Trends 52

Trends Online Customer Experience Regional 52

PYMNTS

SEPTEMBER 17, 2019

Australian FIs are still feeling the repercussions of a breach to its New Payments Platform (NPP), which exposed the data of an unnamed number of banking customers. Banks in other regions are also dealing with data breaches of their own, such as U.K. digital bank Monzo. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

JANUARY 7, 2021

Price Chopper Supermarkets will leverage the company's integrated SaaS suite, including Customer Data Platform, Advanced Customer Analytics and Omnichannel Lifecycle Marketing, to achieve insights-driven personalization, the release noted. We're proud of the product mix and shopping experience we provide in our stores and online.

California 203

California CA Analytics Branding 203

FICO

MARCH 13, 2019

US consumers showed an increasing appetite for online financing—an 8% YoY increase. consumers acquired their most recent auto loan online, compared to only 5% in 2018, representing an 8% YoY increase for online financing. Dealership financing held strong and was the most preferred channel across all regions and all age groups.

Survey 73

Survey US eBook Online 73

FICO

AUGUST 2, 2021

But as more adopters sign up, it's being suggested that services may be rolled out free of charge to educational establishments, hospitals, and isolated regions. It’s a given online access is now a mandatory requirement to help drive the developing world. Right now, start-up fees and a monthly subscription are already being offered.

Analytics 52

Analytics Online Customer Experience Regional 52