PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

DECEMBER 27, 2018

While there are a few driving trends he predicts for the new year, they all have one thing in common, he said: customer service. “With the digitization of payments, small business customers of banks are demanding a strong customer experience. Read what he had to say below.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

MARCH 10, 2020

Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too. The IOU apps are reporting that average order value is typically higher, and checkout conversions surge 30 percent for retailers using BNPL. It’s a bona fide phenomenon. Bigger Orders, More Conversions.

Case Study 135

Case Study Retail Millennials Branding 135

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. Home Depot was an interesting case study. This is the essence of an omnichannel experience.

Conference 100

Conference Retail Community Community Bank 100

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. That point was underlined in the latest US Retail Banking Satisfaction Study from J.D.

ATM 81

ATM Millennials Customer Experience Tools 81

PYMNTS

JUNE 28, 2016

Walmart has become the biggest grocery retailer in the U.S. Go to almost any grocery store (even a Walmart version), and you will start at the flowers and produce and basically be led counter-clockwise through the shopping experience. Millennials In the Aisles . Advances and changes have come along in the last 25 years.

Millennials 113

Millennials Groups Study Mobile 113

NCR

DECEMBER 20, 2016

Today, it is widely accepted that customers’ expectations are shaped through their cross-industry experience. In this regard, retailers have already set a very high bar for putting their customers first. What’s more, it’s getting more and more robust as brands start to understand their customers still value human contact.

Retail 40

Retail Video Millennials Mobile 40

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Millennials and Gen Z are driving the growth of the secondhand market and eCommerce, generally. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

Cisco

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. This is why many CEOs feel talent uncertainty is their biggest risk to growth, according to a KPMG study.

Strategy 71

Strategy Mobile Study System 71

FICO

DECEMBER 5, 2022

At the same time, mobile banking, payment and money transfer apps are exploding in popularity, as 89% of respondents to a recent Insider Intelligence study use mobile banking, including 97% of Millennials. Third-party P2P apps, like CashApp, use a few icons very effectively to streamline their experiences.

Survey 52

Survey Fraud Digital Banking social media 52

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JULY 26, 2016

If you’re a retailer or a brand, it seems as though eCommerce and the rise of smartphones and mobile shopping have made your customers more cost-savvy and price-aware than ever before. Well, the rise of eCommerce and mobile shopping doesn’t have to mean doom and gloom for luxury brands or retailers.

Branding 100

Branding social media Millennials Study 100

FICO

MAY 1, 2020

The Journal article also quotes a Square study that found, in January through March of 2019, consumers used cash in 37% of transactions under $20, compared with 46% in 2015. Wrapping up, I wanted to tip my hat to the banks that are helping spur P2P adoption with easy, seamless customer experiences.

Fraud 69

Fraud How To Payments ATM 69

CB Insights

SEPTEMBER 17, 2018

Store brands from retailers were seen as down-budget choices. Target’s Cat & Jack kids’ line has delivered double-digit results since its 2016 launch, even as traditional retailers struggle to stay afloat. Clothing: how retailers are attempting to escape the industry apocalypse by introducing store brands.

Industry 67

Industry Branding Retail US 67

CB Insights

OCTOBER 6, 2017

Meanwhile, nearly 5 million retail workers are at a medium risk of automation within 10 years. With the emergence of industry-specific AI, the effects of automation — initially felt in manufacturing — are seeping into retail sales, restaurants, e-commerce, marketing, and even software development. Retail salesperson (4.6M).

Software 69

Software Industry Retail United States 69

CB Insights

OCTOBER 10, 2017

Ninety-two million millennials will soon be in what Goldman Sachs calls their “prime spending years.” Bankrate found 83% of millennials don’t think they’ll ever retire: they simply “don’t think they’ll have the money” to do so.). How Level Money designed itself specifically for a mobile-first experience.

Tools 78

Tools Millennials US Maine 78