Customer Experience Millennials Operations Survey 
Perficient
APRIL 14, 2022
With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. Let’s look at four important areas that are actively shaping the insurance industry and the commerce experience – data, processes, technology, and our people. .
PYMNTS
AUGUST 15, 2017
The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Abrigo
OCTOBER 21, 2019
Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. Internal culture really does exude back out to how your customers perceive you.” I’ve found that attracting younger, millennial talent is almost like attracting clients,” said McBay.
PYMNTS
MAY 5, 2020
And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. This can look like more flexible return policies to encourage purchasing in the short-term and alleviate customer frustrations throughout the returns experience. Now add a pandemic.
PYMNTS
APRIL 30, 2019
He noted a recent survey that found 50 percent of millennials, 40 percent of Gen X and 20 percent of baby boomers have indicated they are “more likely” to visit stores with intelligent retail or automated checkout facilities than standard retail outposts. The days of the coin- and bill-operated laundry machine are numbered, it seems.
PYMNTS
MARCH 3, 2020
Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.
NCR
OCTOBER 5, 2016
There are key reasons why customers continue to value face-to-face engagement with bank staff when managing their financial affairs, generally polarising around the reassurance of ownership, depth of knowledge and decision making agility, none of which can be advertised as benefits of the self-service channel. ” he asked.
Expert insights. Personalized for you.
332 
Let's personalize your content