PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

SEPTEMBER 24, 2019

Brick-and-mortar retail can get a bad rap these days, as its considered old-fashioned and on the decline. But recent developments show that innovation in commerce does indeed happen in this area of retail. That’s why [the] brick-and-mortar retailer isn’t going anywhere. You cannot replace that experience (online).”

Retail 125

Retail Innovation Technology Mobile 125

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 3, 2018

Mastercard and Next Retail Concepts announced a new way to shop online this holiday season, with a new digital environment that lets shoppers browse and buy as if they were in a physical store. In a press release , the two companies announced they are launching the platform with Fred Segal, the retail brand. ”

Retail 109

Retail Los Angeles Branding Customer Experience 109

PYMNTS

JANUARY 7, 2021

eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic uncertainty.

Innovation 168

Innovation Retail Customer Experience Online 168

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144

Online Mobile Tools Retail 144

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online Mobile 103

PYMNTS

APRIL 16, 2020

Long before anyone had ever heard of the coronavirus or social distancing, eCommerce was slowly and steadily making progress and eating into the physical retail share of the shopping landscape. Another example, he said, is building in biometrics, which meet authentication requirements but greatly speed up the process.

Meeting 170

Meeting Fraud Analysis Data 170

PYMNTS

JULY 15, 2019

The store itself is located in the center of the financial district of Beijing; the company says it is the first express format location created to meet the needs of the modern urban lifestyle in the country. The store also has a dedicated area for Starbucks Delivers orders, with “quick and easy” pickup supported by baristas.

Online 131

Online Retail Mobile United States 131

PYMNTS

DECEMBER 26, 2019

This year, apps aimed to make it easier and more convenient for consumers to order their favorite foods and sundries, with restaurants and other retailers tapping into delivery. To help bring these options to more consumers, retailers and technology companies decided to join forces.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

AUGUST 23, 2019

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.

Retail 109

Retail Boston Kentucky New Jersey 109

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. percent for online and 1.4

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

APRIL 28, 2017

The study, which was conducted by Researchscape, reveals that despite a wealth of data about customer behavior and purchasing choices at their disposal, companies have not been effectively using this data to better meet consumer expectations.

Study 148

Study Meeting Company Survey 148

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Generally, 56 percent of business innovation is driven by customer demand for more payment options.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

NCR

MAY 3, 2018

Power 2018 US Retail Banking Satisfaction Study revealed that digital-only customers now account for more than a quarter (28 percent) of the retail bank customer base, but tend to be less satisfied than those who use a combination of branch and digital services. Image credit: marchmeena29 via iStock.

Customer Experience 53

Customer Experience Digital Banking Retail US 53

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

Perficient

JULY 15, 2020

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. can leverage the Modern Data Platform approach.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

NOVEMBER 11, 2019

The nutritional supplement retailer is somewhat unique in the field as a chain that has branched out into the subscriptions market rather than starting wholly online. It leverages a detailed questionnaire covering daily routines and current health statuses to create customized supplement regimens. The future may be online.

Retail 101

Retail Online Cards Training 101

PYMNTS

SEPTEMBER 22, 2020

For small, mom-and-pop retailers, complex or proprietary procurement platforms simply aren't in the cards. With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution.

Cards 235

Cards Capital Online Security 235

PYMNTS

OCTOBER 27, 2016

“Once they’re inside your store, they expect the experience to be a seamless one: More than 40 percent of smartphone shoppers want retailers to automatically surface relevant information, such as the location of the item in the store, a special deal or related products,” Google said in an Inside AdWords blog post.

Retail 100

Retail Google User Experience Mobile 100

PYMNTS

OCTOBER 10, 2018

If data is the new oil, then it could be said that retailers are sitting on data gushers. After all, they have terabytes of data flowing across their various retail channels — and then use the insights that come from it to build better consumer experiences. Innovating Retail, With Gusto. It sounds elegant and obvious.

Retail 109

Retail Data Branding Customer Experience 109

PYMNTS

NOVEMBER 2, 2018

Digitally native brands often test the retail waters with pop-up shops, and, after some offline success, they may expand their concepts with permanent locations. The location will also feature in-store experiences. to pick up online purchases via curbside services.

New York 116

New York Los Angeles Retail New York City 116

PYMNTS

APRIL 12, 2016

Meeting the consumer where they are. It’s what’s turned the retail word upside down as consumers with their mobile devices have decided they’d rather buy from their couch with their mobile phone than schlep to the mall. In other words, kick the door wide open to remote retail. That’s the mantra of innovators everywhere.

Retail 100

Retail Technology Chicago Samsung 100

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . For instance, they may see embedded finance as the driving agent for improving customer service, growing an existing customer segment, or launching a new product extension to meet a perceived need. .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

DECEMBER 15, 2017

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else.

Retail 129

Retail Branding Mobile Tools 129

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? Retail customer acquisition in a physical, siloed world costs an average of $280.

social media 309

social media Customer Experience Knowledge Base Mobile 309

Perficient

NOVEMBER 17, 2020

At the same time, Covid-19 presents opportunities for business leaders in the banking industry and beyond to develop strategies and branding that will define their future, as distinct market forces and customer behaviors will certainly emerge in the “new normal.” Mobile end-to-end account opening is one of those areas. Banks have seen a 14.5%

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

JANUARY 7, 2021

He said changes included “over 100 meaningful improvements to our digital-first, omni-always customer experience, and enhancements to our contactless new store and curbside pickup and same-day delivery service offering. We are delighted by the strong customer response to these efforts.

Branding 205

Branding Retail Online Customer Experience 205

PYMNTS

SEPTEMBER 9, 2019

With this week’s Nordstrom Local debut in New York City and Starbucks’ plans for pick-up only cafes , it’s a new age for inventory-free retail. times more and account for 30 percent of online order pick-up in Los Angeles.”. These new retail hubs are more experiential than traditional brick-and-mortar stores. BOPIS for Speed.

Los Angeles 116

Los Angeles Retail New York City Customer Experience 116

PYMNTS

FEBRUARY 21, 2018

Even traditionally offline retailers such as Walmart have to expand their omnichannel offerings to reach consumers. The retailer’s innovations come as 55 percent of customers shop both in-store and online, according to the PYMNTS Omni Usage Index.

Retail 105

Retail eBook Examples Online 105

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

SEPTEMBER 18, 2019

Among the defining endeavors of our time — at least for the worlds of payment and commerce — has been to bring brick-and-mortar retail stores into the new century. Transforming Retail. It’s a great time to be transforming retail,” Levene said. And retailers are making bigger bets on [ omnichannel ] technology.”. “And

How To 176

How To New York City Retail Mobile 176

PYMNTS

JUNE 15, 2020

It’s the digital shift taking place among retailers who are trying to play catch up with consumers by pulling resources away from brick-and-mortar investments and stacking them against digital infrastructure and capabilities. Expect other global retailers to do the same as they see the permanent nature of the consumer shift.

Retail 154

Retail Branding Online Mobile 154