Perficient

MAY 5, 2022

A Pathway to Improved Loss Rates and Happier Customers. IDC recently included Perficient in the “Loan Collections-Recovery” category of its “ Market Glance: Worldwide Consumer & Small Businesses Lending Digital Transformation Strategies, Q2 2022 (Doc # US49009422, April 2022).” Developing sophisticated routes of communication (i.e.,

Lending 354

Lending Strategy Marketing Big Data 354

Perficient

OCTOBER 26, 2020

Perficient was listed in Forrester’s recent report, “The Forrester Wave : Digital Process Automation Service Providers, Q3 2020, The 13 Providers That Matter Most And How They Stack Up.” Market Presence. Forrester DPA Service Providers Wave Report , Q3 2020. It is an honor to be recognized for our DPA services.

Report 294

Report Strategy US User Experience 294

PYMNTS

FEBRUARY 21, 2020

Some fraudsters masquerade as companies that have been inactive for a while but have strong credit reports, meaning firms that suddenly become active after long dormancies may merit more review. One study found a 46 percent increase in reports of such attacks between 2017 and 2018. These and other business ID thefts are sizable issues.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

PYMNTS

APRIL 27, 2017

Oracle, the software company, is getting into the artificial intelligence market, announcing a bunch of AI-focused capabilities for its Customer Experience Cloud Suite. According to a report in TechCrunch , the new enhancements are aimed at providing users with better, faster and more customized experiences.

Customer Experience 115

Customer Experience Data Software Tools 115

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

Accenture

MARCH 20, 2017

Read the full report. In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

Read the full report. In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

PYMNTS

JUNE 19, 2020

Condiments have been removed from dine-in areas, and employees must sanitize surfaces every two hours and take and report their temperatures at the beginning of their shifts. Honest customer feedback can be critical to improving customers’ experiences at QSRs as restaurants reopen and invite consumers into reconfigured dine-in areas.

Customer Experience 141

Customer Experience social media Ohio Operations 141

Bank Innovation

MARCH 11, 2020

WSFS Bank is working with Intain, a blockchain firm based in Chennai, India, to help automate capital markets transactions. based bank, a subsidiary of WSFS Financial, said it’s using Intain’s blockchain-based tool to facilitate trustee reporting for asset-backed securities transactions. The Wilmington, Del.-based

blockchain 243

blockchain Capital Marketing Tools 243

Abrigo

MARCH 3, 2022

CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market. Today, CFIs are uniquely positioned to regain the market. Changing Lending Environment. Streamline With Software.

Lending 195

Lending Community Marketing Community Bank 195

PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

PYMNTS

AUGUST 5, 2020

This means employing digital identification measures that can distinguish between bad actors and legitimate customers near-instantly, both to keep fraudsters from making off with their ill-gotten gains and to ensure the customer experience remains engaging for their users. Around The Digital Identity Ecosystem.

Online 278

Online Report Fraud Mobile 278

Bank Innovation

MARCH 24, 2020

Brex, a corporate card and financial product startup that has raised $315 million in equity and reached a reported valuation of $2.6 billion since its 2017 founding, is optimistic about venture capital funding for tech companies, despite current market volatility.

Marketing 199

Marketing Capital Cards Report 199

Cisco

DECEMBER 14, 2020

Today, application loyalty is the new brand loyalty, meaning that consumers are loyal to the brands that deliver digital experience perfection. In the same report, 70% of consumers said they want digital experiences to be more personalized than those that happen face-to-face. The Pandemic’s effect on Customer Experience.

Customer Experience 78

Customer Experience Innovation Branding Study 78

Bobsguide

FEBRUARY 18, 2019

globally 2015-2016, according to the 2018 World Payments Report. In the US, the growth rate reported was much lower than the majority of markets - at just 5.7% - however, in terms of the number of non-cash transactions, it dominated with 148.5 Non-cash transactions grew by 10.1% billion non-cash.

Customer Experience 79

Customer Experience ATM US Report 79

Perficient

NOVEMBER 1, 2023

The report offers an overview of application modernization and migration services providers and provides valuable insights into the market landscape. The report offers an overview of application modernization and migration services providers and provides valuable insights into the market landscape.

Report 221

Report Strategy Digital Strategies Customer Experience 221

PYMNTS

JULY 17, 2018

The credit union (CU) market has long argued that rules intended for larger, more traditional banks have unjustly been applied to their industry, stifling their growth and pace of innovation. However, recent changes in regulations could open new doors for the credit union market to more efficiently serve its members.

Hawaii 100

Hawaii Marketing Report Texas 100

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

JUNE 18, 2020

reported that net sales plunged by 44.7 and global markets resulting from COVID-19.”. It noted that an urgent need to raise capital does not currently exist but it “intends to evaluate assessing the financing markets and may look to raise capital, when and if the Company deems it prudent, to further strengthen its balance sheet.”.

Branding 141

Branding Report Guidelines Retail 141

Perficient

FEBRUARY 9, 2021

In marketing and design circles we often measure success in terms of meeting customer expectations. The American Customer Satisfaction Index defines customer expectations as “a measure of the customer’s anticipation of the quality of a company’s products or services.” Signals that Shape Desire.

Meeting 309

Meeting Customer Experience Millennials Branding 309

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. The imperative for transformation has never been clearer, and this is highlighted in Forrester’s report, The Future Of Insurance.

Innovation 251

Innovation Regional Strategy Trends 251

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Perficient

NOVEMBER 30, 2020

There is no doubt that the role of the Chief Marketing Officer (CMO) has changed significantly in the past decade. Whereas marketing used to be all about generating “buzz” and vanity metrics, today’s CMOs are charged with building business cases around campaigns and reporting out post-launch ROI metrics to justify business value.

Branding 378

Branding UX Customer Experience Marketing 378

Perficient

FEBRUARY 2, 2023

In fact, according to The Business Research Company’s 2022 Payment Security Global Market Report , the payment security market is expected to reach $43 billion by 2026. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible.

Industry 471

Industry Trends social media Payments 471

Perficient

FEBRUARY 29, 2024

By harnessing alternative data sources and supplementing conventional credit reports, institutions can offer fairer assessments of creditworthiness, extending credit opportunities to underserved populations. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

JULY 28, 2020

Platforms that help shoppers find their desired goods typically claim the greatest shares of online purchasing activity, with a recent report noting that consumers favored marketplaces with “expansive, curated” selections. . dollars, but the practice can be inconvenient for sellers in many international markets.

Marketing 159

Marketing Regulation National Operations 159

FICO

JULY 6, 2016

If your company’s customer experience (CX) strategy is either lacking or not up to par, much of your efforts to improve customer experience fall into a sinkhole that sucks out the time, resources and effectiveness of the entire customer experience program.

Customer Experience 61

Customer Experience Strategy Resources Examples 61

Perficient

OCTOBER 28, 2020

Perficient was included in Forrester’s recent report, “Now Tech: Digital Process Automation Services, Q3 2020, Forrester’s Overview of 20 Digital Process Automation Service Providers.” Forrester’s Now Tech report examines service providers for their work with DPA technologies and analyzes each vendor in two categories: Market presence.

US 294

US Strategy Customer Experience America 294

The Financial Brand

DECEMBER 9, 2020

Measurement of experiences throughout the entire customer journey provides banking a way to foster loyalty and increase revenue. The post Banking Must Measure Customer Experiences Across Entire Journey appeared first on The Financial Brand.

Customer Experience 43

Customer Experience Branding Marketing Strategies Report 43

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. With me today is Jim Hertzfeld, our Chief Digital Strategist. Eric: Awesome.

Marketing 294

Marketing Branding Data Industry 294

FICO

MAY 27, 2021

Having the ability to react in advanced and more assertively to market demands will instantly change how a consumer interacts with a company. It is the decision-making platforms that guarantee the effectiveness of these processes and contributes to the loyalty and enchantment of the end customer.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

PYMNTS

AUGUST 11, 2020

Making sure that the signup process appears secure to consumers at first glance is thus becoming more crucial for merchants as they compete for a growing base of digital customers. Relying upon digital onboarding can also help entities expand the number of markets — and thus the number of consumers — that entities can target.

Report 247

Report Guam Hawaii Security 247

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. I look forward to building significantly upon our goals of continuing our state-by-state rollout and creating the most entertaining and engaging customer experiences for sports fans globally.”.

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130

Perficient

DECEMBER 30, 2020

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. . See Report: Digital Transformation Is Key To Boosting Customer Satisfaction.

Online 421

Online Study Branding Customer Experience 421

FICO

JUNE 14, 2021

Our latest UK Credit Market Report on card trends for April 2021 shows the impact of the opening up of hospitality and retail on April 12. The figures include a 12 percent rise in card spend and more customers exceeding their card limit. Payments to balance are now 6 percent higher than a year ago.

Cards 52

Cards Report Marketing Trends 52