William Mills

NOVEMBER 1, 2016

Personally, I found two other findings more exciting because of how they validated what I have observed among my peers and clients: CMOs having added responsibilities that may include tasks falling within customer experience or sales, for example; and. Some may suggest that using marketing technology at a technology company is obvious.

Technology 40

Technology US Customer Experience Marketing 40

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service.

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. Download: 10 Reasons Why Fintech Startups Fail White Paper.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

Customers can store all of their online profiles in one secure location to improve user experience. What’s the market strategy? Download our latest white paper that discusses what it really takes to develop a successful Fintech startup. Download: 10 Reasons Why Fintech Startups Fail White Paper.

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. 09:36 am Daon – [link] – @DaonInc – Conor White – President. Getting ready to talk about two customer experiences. USAA is a customer and they are known as an innovator. Download: 10 Reasons Why Fintech Startups Fail White Paper.

Mobile 40

Mobile Cards Fraud Data 40