Customer Experience Leadership Operations Regional 
Gonzobanker
NOVEMBER 2, 2023
Financial institutions standing in 2030 will have completed a significant and gut-wrenching transformation of their leadership talent. To overcome the struggle, banks need to build leadership teams that align with how a future “Smarter Bank” will operate. That’s the new DNA we need to increase across the banking industry.
Accenture
APRIL 6, 2021
This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take…. This one explains Open Banking and outlines key considerations for the Open Banking journey.
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FICO
SEPTEMBER 28, 2020
I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Jason has been with Citizens for three years, leading the Fraud Detection and Claims Operations teams since 2016.
FICO
MARCH 28, 2023
FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. At our annual FICO World event, we host Women in Leadership seminars and forums. We discussed the importance of the coaching approach of “leadership starts with self”. Join us there!
NCR
MAY 4, 2017
Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].
Gonzobanker
DECEMBER 17, 2021
Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. From nowhere, sizable regional players are being created. Performance and multiples continue to be solid, outperforming most regional banks. Lifetime Leadership Achievement Awards. Has to be M-O-E.
CB Insights
FEBRUARY 13, 2020
Leadership and board members. Sigma aims to streamline business operations. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations. Company Leadership & Board Members. Stripe has assembled a leadership team with several industry veterans.
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