Customer Experience Leadership Management Regional 
Gonzobanker
NOVEMBER 2, 2023
Financial institutions standing in 2030 will have completed a significant and gut-wrenching transformation of their leadership talent. To overcome the struggle, banks need to build leadership teams that align with how a future “Smarter Bank” will operate. And, quite frankly, they’re struggling.
FICO
SEPTEMBER 28, 2020
I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Ben Mendelsohn, Senior Vice President, Director of Retail Product Management, Fifth Third Bankcorp.
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PYMNTS
MAY 27, 2020
To lead strategic planning for the firm overall and in conjunction with its regional teams, Chris Newkirk is coming to Visa Inc. Chris will be a great addition to the executive team, not only because of the deep payments expertise he brings, but also for his passion for people and excellent leadership,” Kelly said in the announcement.
PYMNTS
JANUARY 30, 2020
We are excited to build on our cooperation with Farfetch and support the company as it accelerates its growth in China and enhances its customer experience and offerings in the region,” said Martin Lau, Tencent’s president. Tencent is helping the company reach the market through its WeChat platform. “We
FICO
MARCH 28, 2023
FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. At our annual FICO World event, we host Women in Leadership seminars and forums. We discussed the importance of the coaching approach of “leadership starts with self”. Join us there!
Gonzobanker
DECEMBER 17, 2021
From nowhere, sizable regional players are being created. Performance and multiples continue to be solid, outperforming most regional banks. Congrats to Randy and a great management team. Lifetime Leadership Achievement Awards. Has to be M-O-E. Bank Merger of the Year. So which merger was the best in 2021? Has it worked?
Gonzobanker
MAY 14, 2018
At least one mid-size bank showed up with its entire exec leadership team AND board of directors. It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. The event included a mix of CLOs, COOs, CEOs and board members, not mainly CMOs anymore.
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