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Customer Management Trends: Hyper-Personalization, Trust, & More

FICO

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

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America’s AI Bill of Rights is the Right Idea – and It’s About Time

FICO

These are consistent themes in my work to formally codify innovation into standard practices for building Responsible AI that is explainable, ethical and auditable. I’m delighted that one of my key innovations for Responsible AI, the use of blockchain technology for model management governance , was recently awarded a patent by the U.S.

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The State of Responsible AI in Financial Services

FICO

With only 8% of respondents reporting that their AI strategies are fully mature, and model development standards consistently scaled, it’s clear to me that the industry is on a bullet train to serious financial, legal and reputational fallout from misguided and otherwise incorrect use of this powerful technology. It’s All about Trust. .

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The 35 Biggest Banking, Mortgage & BankTech Events in 2023

Fintech Labs Insights

For the most part, financial technology event planners are organizing in-person gatherings, often with a virtual option. Come for the wall-to-wall innovations, bring back actionable plans Sep 11-13 | Marriott Marquis | NYC Book Now If we are missing anything, please drop me a note.

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2020 GonzoBanker Awards

Gonzobanker

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. For more than 20 years, John has helped City National grow its niched commercial and private banking businesses with strategic technologies.

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The 35 Biggest Banking, Mortgage & BankTech Events in 2023

Fintech Labs Insights

For the most part, financial technology event planners are organizing in-person gatherings, often with a virtual option. Event Spotlight Tech meets finance in San Francisco 60+ demos. Event details, dates and prices are up-to-date at the time of publication but always check here for the latest. 100+ speakers.

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Let WMA’s Trade Show Directory Be Your Guide

William Mills

California MBA’s signature annual event for the loan servicing industry, the Western States Mortgage Technology & Loan Servicing Conference , takes place Aug. 5-7 in San Diego. This event will cover everything from economic forecasts and regulatory compliance updates to digital mortgage trends and cutting edge technology.