PYMNTS

OCTOBER 23, 2019

Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”. Beacons are small, battery-operated wireless devices that transmit Bluetooth signals to nearby smartphones,” explains another recent report. “In

Innovation 101

Innovation Mobile Retail Regional 101

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. IBM Signs On to Sponsor Bank Innovation Ignite. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

Cisco

JANUARY 10, 2023

It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity. There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

FEBRUARY 26, 2020

The Sightline platform integrates with the i2c agile processing vehicle and APIs to deliver Play+, a cashless solution that gives gaming operators the ability to move money in real-time between tables, slots, and kiosks. Going cashless also aids cost-cutting by way of more efficient operations. There are more than 2.5

Oregon 232

Oregon Pennsylvania Innovation Operations 232

Accenture

JUNE 17, 2019

Guest bloggers Ben Lopez and Charlie Arthy continue their series on achieving simplified, future-ready bank operations. . To optimize and simplify their operations for agility to capture opportunities driven by market change. That’s the route that a mid-sized regional US bank took.

Customer Experience 153

Customer Experience Operations System Software 153

PYMNTS

JANUARY 18, 2018

According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. Optimism Up. North American banks are among the most optimistic, EY found. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Cloudy, With A Chance of Innovation. For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. Once they run buzzwords and innovations through management’s “B.S.

Leadership 158

Leadership Industry Management Resources 158

Accenture

APRIL 6, 2021

Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take…. This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey.

Leadership 285

Leadership Regional Customer Experience Banking Trends 285

PYMNTS

MARCH 14, 2018

Banks across the Association of Southeast Asian Nations (ASEAN) region expect real-time payments to come with some major benefits to their businesses, according to new analysis from ACI Worldwide and Ovum. However, the report did find that banks in the region are less clear about exactly how they will create APIs for third-party use.

Payments 110

Payments Regional Survey Innovation 110

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

MAY 4, 2020

Reducing friction is the domain of payment orchestration platforms (POPs), “…that can help businesses tailor their purchasing experiences to each market’s local preferences. Businesses can provide more convenient experiences by offering tailored payment options to each market. Cross-Border, Cross Your Heart.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. Panera Bread is also moving to innovate how digital customers interact with its physical stores.

Report 189

Report Online Strategy social media 189

Abrigo

OCTOBER 21, 2019

A tech culture can be a catalyst for growth and put your customers at the center of the banking experience. Start by looking inward To develop a digital, customer-centric financial institution, it must first look inward. Internal culture really does exude back out to how your customers perceive you.”

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

DECEMBER 14, 2017

In a press release, the company said the latest expansion efforts add to the 35 new stores launched during the first half of the fiscal year, bringing the total count of store openings in the region to 63 stores. In addition to our store growth, we continue to take steps to further enhance the customer experience. “In

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

MAY 22, 2020

The National Retail Federation (NRF) and other groups have released guidelines for store operation and design today (May 22) as members begin to come back from the economic devastation of the pandemic. The report covers potential changes in store design, recommendations for clean stores and methods for communicating with shoppers. “A

Retail 148

Retail Guidelines National Customer Experience 148

FICO

NOVEMBER 16, 2022

The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud. 65% of the respondents indicated that their companies plan to increase operational expenditure for fraud management anywhere from 5% to 20%+.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company is targeting both regional and national businesses with a minimum of 10 locations.

Technology 121

Technology Maine Study Google 121

PYMNTS

OCTOBER 21, 2016

According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. The fleet management market is estimated to grow from $9.54 billion in 2016 to $27.9 billion by 2021 at a CAGR of 23.9

Management 100

Management Marketing Regional System 100

PYMNTS

MARCH 11, 2020

Fully functioning PayFacs, by way of contrast, effectively become their own payments company, with all of those aforementioned operations managed in-house. That paves the way for alternative payment methods, spanning Apple Pay or PayPal , for example, or local payment methods preferred across far-flung regions and currencies.

Payments 132

Payments Software United States Branding 132

PYMNTS

MARCH 3, 2020

Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud. The following Deep Dive explores the benefits digital-first banking can offer customers as well as the challenges inherent in such transformations.

ATM 151

ATM Fraud Study Regional 151

NCR

MAY 4, 2017

Delivering a coherent omni-channel service for customers is a key goal for many financial institutions. There are many reasons why, one of the most powerful of which is to strengthen brand loyalty and drive revenue generation by providing a seamless, rewarding customer experience. The Effortless Experience 2013].

Strategy 83

Strategy Customer Experience Regional Retail 83

PYMNTS

AUGUST 10, 2017

Innovation can sometimes be seen as a solution looking for a problem, but it’s time to stop thinking of technology as bells and whistles and start looking at it as a necessary element of doing business for a changing consumer base – and up against a changing landscape of challenges and threats. FinTech operators are very nimble.

How To 136

How To Risk Management Technology US 136

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

PYMNTS

MARCH 27, 2020

Vending machines have come a long way from their origins as coin-operated appliances that dispense sodas or candy. The company recently began upgrading its digital infrastructure to accommodate the flood of data flowing in from an ever-expanding network of vending machines, suppliers and field operators. Targeting Convenience.

Milwaukee 130

Milwaukee Meeting New York City Data 130

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. this seemingly high-tech format is being adopted (and adapted) by smaller, regional stores without Amazon-sized budgets. Operators also might have overlooked the value of customer service for shoppers.

San Francisco 128

San Francisco Retail Minnesota Regional 128

Perficient

MARCH 10, 2022

The Acquia Partner Awards recognize 17 outstanding partners across four global regions. The awards acknowledge excellence in overall revenue performance, growth with Acquia’s Open Digital Experience Platform (DXP), outstanding contributions to Acquia product innovation, and impact on their communities.

Customer Experience 474

Customer Experience Innovation Regional Community 474

NCR

OCTOBER 5, 2016

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?” ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

Insights on Business

FEBRUARY 19, 2016

What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation? These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain.

Fintech 70

Fintech Innovation Lending Video 70

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 93

Fintech Video Lending Industry 93

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. Innovation On The Rise. A Knack For Mobile.

National 133

National Training Bitcoin Samsung 133

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. From nowhere, sizable regional players are being created. This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Acronym of the Year. Has to be M-O-E.

Fintech 147

Fintech Strategy Leadership Lending 147