PYMNTS

APRIL 27, 2018

Burger chain Shake Shack opened its first cashless kiosk store in New York City’s Astor Place last autumn, where consumers either order and pay by in-store kiosk or with their mobile phone. Customers can order by kiosk and then be served in a completely automated environment, where robots make the food and clean the dishes.

Innovation 105

Innovation Study Google Survey 105

Insights on Business

APRIL 2, 2019

Customers increasingly demand new payment options like real-time payments and P2P payments, underpinned by security and trust. The costs of running payments operations, complying with a myriad of regulations and enforcing payments standards are increasing. Progressive approach to payments modernization.

Payments 125

Payments New York City Fraud New York 125

PYMNTS

AUGUST 18, 2016

In a retail world increasingly dominated by customer experience as opposed to products alone, it is not surprising that a firm that caters to pet owners would try to build a better experience for their real customer. And PetSmart wants in on some of that action, and has opened its first ever Pet Spa to capture it.

New York 100

New York Customer Experience Training Retail 100

PYMNTS

SEPTEMBER 18, 2019

It’s an ongoing effort that has probably seen more failures than success stories, but that’s certainly not keeping people from betting on new innovations. Transforming Retail. It’s a great time to be transforming retail,” Levene said. And retailers are making bigger bets on [ omnichannel ] technology.”.

How To 176

How To New York City Retail Mobile 176

PYMNTS

DECEMBER 14, 2017

“Continuing to expand our brick-and-mortar footprint is an important part of our strategy to be the most convenient, best-in-class pet retailer,” said Brian Amkraut, executive vice president of store operations for PetSmart. “In In addition to our store growth, we continue to take steps to further enhance the customer experience.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

JULY 11, 2018

CNBC said The Steinberg Group , which operates under the name dOMAIN, and a production management company in New York City agreed to submit altered invoices and bills to hide the scam. To protect himself, he created faulty invoices to trick QVC into paying for his fraud.

Company 102

Company New York City Fraud Retail 102

PYMNTS

OCTOBER 23, 2020

It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences. Around The Credit Union World. Mobile-based services are picking up steam at credit unions across the U.S. during the COVID-19 pandemic.

Tools 151

Tools Mobile Report Oregon 151

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. According to AM New York , it has “the largest fully operational coffee roasting plant in Manhattan.”

Retail 161

Retail New York San Francisco Chicago 161

PYMNTS

NOVEMBER 19, 2019

The combination of Service Cloud Voice and the Amazon Connect solution aim to speed up call resolution while streamlining operations, allowing businesses to provide a powerful customer experience. The new services were announced at Salesforce’s Dreamforce conference Nov. 19-22 in San Francisco and New York City.

San Francisco 101

San Francisco New York City Conference New York 101

PYMNTS

FEBRUARY 7, 2020

Walmart didn’t have much in the way of new rollouts – but they did announce a pretty substantial re-org. Big News of the Week: The Central Operations Restructuring. New Chief Operating Officer Dacona Smith will oversee store operations. The memo dictated several internal staff position and role changes.

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

DECEMBER 13, 2019

“It’s clear the main reason Amazon wanted to be here was the availability of a skilled tech workforce plus the synergy with related industries,” said James Parrott, an economist at the New School. And New York City still retains that attraction.”. Alphabet also signed a lease earlier this year for 1.3 said in the release.

New York City 131

New York City New York Retail US 131

PYMNTS

MARCH 27, 2020

Vending machines have come a long way from their origins as coin-operated appliances that dispense sodas or candy. cities, including Chicago, Milwaukee, New York City and Philadelphia, and it plans to expand to additional locations. Looking at our customers, for example: What items did we recommend? Targeting Convenience.

Milwaukee 130

Milwaukee Meeting New York City Data 130

PYMNTS

JULY 20, 2017

Filling that hole — and making it easy for customers to get their drinks delivered right to their doors — is an area that caught the eye of many an innovator. Saucey’s control of delivery logistics translates into better control of customer experience and the ability to deliver a consistently better outcome.

New York 100

New York Operations Retail Boston 100

PYMNTS

NOVEMBER 20, 2019

In a recent PYMNTS interview, Co-founder Katie Hunt of SHOWFIELDS – best described as a physical space in New York City for retail experiences – spoke about how at least part of in-person commerce will look, and even feel, in the 2020s. That’s not all.

Retail 109

Retail New York City Minneapolis Branding 109

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. Let’s see how this new scale allows for big investments in future innovation. Goes to New England Federal Credit Union and Vermont State Credit Union.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

FEBRUARY 23, 2018

McDelivery on the Uber Eats app is available from more than 2,000 restaurants around the country, with 1,000 new stores added in 2017. McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. Starbucks’ $18.4 Burger King’s $9.3

Online 101

Online US Payments Mobile 101

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? Headquartered in New York City, with offices in Estonia and Irvine, California. More than 100 customers. “All browsers, all operating systems.” How it Works.

Customer Experience 12

Customer Experience Online New York City Video 12

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. It is an innovator with tech (e.g., Netflix co-founder Marc Randolph said the leading trait of an innovator is identifying pain. who went toe-to-toe and idea-for-idea with BofA and other bigs on an innovation panel at Finovate Fall.

Idaho 148

Idaho Conference Data Marketing 148

Independent Banker

MARCH 31, 2022

It’s an honor to work with them as we focus on advocacy, education and innovation for the community banking industry. At-large director Jill Sung (not pictured), President and CEO, Abacus Federal Savings Bank, New York City. Bank Operations and Payments chair Alice P. ICBA standing committee chairs (from left).

Community Bank 239

Community Bank Community Industry Texas 239

NCR

MARCH 7, 2017

The growth of AI is expected to have a revolutionary impact on everyday life for consumers and routine operations for businesses. Personal finances is one area where it’s likely we’ll see automated software and technologies playing an increasingly prominent role in the customer experience over the coming years.

New York 49

New York Customer Experience Analytics Apple 49

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. CAP COM and SEFCU in New York come to together to create an $8 billion cooperative organization.

Fintech 147

Fintech Strategy Leadership Lending 147

PYMNTS

OCTOBER 4, 2019

In addition, data and tech are at such a point that offering digital and mobile alternatives, and options for fitness-related classes, can be done in a seamless way — a way that includes a seamless payments experience, too. Experiences covered under a pass can range widely, from yoga to boxing, weights, dance and beyond. Among them?

Innovation 190

Innovation Community social media Operations 190

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

SEPTEMBER 18, 2017

Later in the week, the company underscored its mobile commerce ambitions with the news that going forward, its users will be able to use the card to pay for purchases at Williams-Sonoma. That is very much a traditional retailer that is very innovative that comes from a traditional retail world,” Vaughan said at the conference.

Cards 115

Cards Software New York City Conference 115

Gonzobanker

MARCH 9, 2016

Cornerstone Research Director Ron Shevlin calls them “eruptors” because they have brought competitive change from inside their organizations rather than being swallowed up by a national bank or made irrelevant by an innovator. Top down innovation. Since the financial crisis we have seen many agile banks make all kinds of trouble.

National 60

National Innovation San Francisco Industry 60

Independent Banker

DECEMBER 31, 2022

Anita Drentlaw , CEO, president and CFO at $190 million-asset New Market Bank in Elko New Market, Minn. Jill Sung , president and CEO of $325 million-asset Abacus Federal Savings Bank in New York City. So our attention will be getting our whole organization ready for that new digital system. Colleen Morrison.

Community Bank 91

Community Bank Community Tampa North Carolina 91

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. TABLE OF CONTENTS.

Online 98

Online Company Retail Payments 98

CB Insights

JULY 16, 2017

XL Innovate. USAA has slowed down its activity significantly, investing in just 5 new companies since the start of 2016. K2, for example, is providing customized threat intelligence for AIG’s CyberEdge product. new sharing economy platforms). Allianz Ventures. American Family Ventures. Aviva Ventures. Nationwide Ventures.

Strategy 28

Strategy Marketing Analytics Innovation 28

CB Insights

DECEMBER 5, 2017

XL Innovate. K2, for example, is providing customized threat intelligence for AIG’s CyberEdge product. Investment frequency: Average of 4 new portfolio companies per year since 2013. Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e.

Strategy 28

Strategy Marketing Analytics Innovation 28

PYMNTS

MARCH 18, 2020

Bypass Mobile is an innovator in the point-of sale (POS) systems arena, and the acquisition will help to power “the next generation of omni-commerce capabilities from Fiserv, enabling enterprise businesses to deliver a seamless customer experience that spans physical and digital channels,” the release said.

Mobile 131

Mobile Milwaukee Florida New York 131

PYMNTS

OCTOBER 3, 2019

“With Aloha Essentials, NCR gives restaurants robust yet easy-to-use tools in a single, simplified package to run your operations, so you can focus on great food and customer experiences.”. We recently opened our first U.S.-based With NCR Aloha Essentials, it was all there. There are also add-on tools to advance brand loyalty.

New York City 134

New York City Maine Tools New York 134

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. In today’s world there is uncertainty around many things, your finances don’t have to be one of them.

Security 40

Security Samsung Strategy San Jose 40

Tomorrow's Transactions

APRIL 2, 2015

This is why I was so interested to see USAA Bank (based in San Antonio, Texas), a bank that is well-known for being highly focused on customer service and innovative in the use of new technology to improve the customer experience, roll-out face-recognition for mobile phones using the technology of one of Consult Hyperion’s clients, Daon.

San Antonio 30

San Antonio Marketing Mobile Course 30

PYMNTS

OCTOBER 29, 2019

CUNA Mutual Group reported last month that 177 fewer CUs operated than in the year prior, with mergers and acquisitions accounting for many of these losses. Deep Dive: CUs Work To Bridge The AI Innovation Gap. Developments From Around The Credit Union World. have more assets than all 5,400 American CUs combined.

Data 103

Data Maine Analytics Case Study 103

PYMNTS

MARCH 11, 2017

New York City Mayor Bill DiBlasio allowed himself to be seen in public eating a piece of pizza with a fork and knife — and caused an outrage among his constituents. While the concepts of high-tech and pizza may not be natural fits together, Domino’s actually has a long history of innovating with ordering technology.

Chicago 123

Chicago New York City New York Innovation 123

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Increased expenses, supply chain inefficiencies, and the need to enhance operating results contributed to the perfume retailer’s bankruptcy, which was court-approved in October.

Retail 78

Retail Branding Company Capital 78