Customer Experience Innovation National St. Louis 
PYMNTS
DECEMBER 6, 2017
In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.
PYMNTS
DECEMBER 7, 2017
Earlier this month, the St. Louis, Missouri-based company partnered with Google to allow customers to place orders using simple phrases like, “OK Google, ask Panera for delivery,” or “OK Google, talk to Panera.”. Namely, are they being innovative and are technological features enhancing customer experiences?
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