PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

NOVEMBER 13, 2019

Enter the Digital-First Banking Tracker , a PYMNTS and NCR Corporation collaboration, which analyzes how FIs are approaching digital transformations to engage with their customers, and what innovations they are using to do so. One of the key customer touchpoints ripe for disruption are ATMs. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

PYMNTS

SEPTEMBER 7, 2017

There’s interaction with marketing and customer service teams, an eagle eye on data fraud — oh, and no small amount of effort devoted to innovation. On new solutions, I spend time in fundamental research analyzing new market trends, topics and use cases and exploring how to develop innovative technologies to expand into those areas.

Analytics 116

Analytics Fraud Innovation Industry 116

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. The four main roles in a squad are: Product Owner: Product Owners define the product vision.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. When in doubt, spin out. Why spin out? I know everyone uses them as an example, so it’s kind of boring at this point,” he acknowledged. “I

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

Insights on Business

OCTOBER 12, 2018

Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences.

Innovation 87

Innovation Strategy Industry Technology 87

PYMNTS

DECEMBER 30, 2016

But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores. Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible.

Tools 122

Tools Retail Payments US 122

Fintech Labs Insights

MARCH 13, 2017

At FinovateEurope last month, The company’s CEO Xavier Codó began his demo saying, “We provide a fully automatic solution which validates identity, but also helps you build your customer digital identity profile.” But it is not a simple process; we need innovation to make it happen. We are part of this innovation.

User Experience 18

User Experience Fraud Maine Mobile 18

PYMNTS

JUNE 24, 2016

This not only put a heavy manual burden on the company’s employees, some of which were expected to stuff envelopes at a rate of 1,000 per hour, but also on customers, who had no choice but to use the postal service to receive and return DVD rentals. The Customer Experience.

Cards 109

Cards System Payments Technology 109

PYMNTS

JULY 31, 2019

Money is moving faster than ever, with innovations making it possible for consumers and businesses to send and receive payments within minutes as opposed to days. These innovations can save valuable time and money, but they do not often solve issues associated with international payments.

Payments 144

Payments blockchain Kansas Security 144

PYMNTS

JUNE 29, 2017

That is how the world first met the iPhone a little over ten years ago in January 2007, when Steve Jobs took to the stage to announce Apple’s latest and greatest innovation. Apple created a movement that spanned across OS platforms toward truly consumer-friendly smartphones, where experience was re-imagined with “simplicity” in mind.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

JULY 13, 2016

NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience. As a result, Stalf said he believes that his offering has a leg up when it comes to customer satisfaction.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

PYMNTS

AUGUST 6, 2020

One study revealed that adding even one payment gateway could boost merchants’ transaction success rates and enhance customers’ experiences. Adding multiple gateways could further improve these experiences, too, ensuring that payments are less likely to hit snags. About The Playbook.

Report 159

Report UX Regional Retail 159

PYMNTS

MAY 5, 2016

Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. However, when it comes to making purchases at the point of sale, mobile payments users of the world (and, more specifically, the U.S.) It’s all about speed to service, allowing customer[s] to skip lines.

Mobile 100

Mobile Samsung Payments Apple 100

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. They help more than 12,000 clients worldwide create and deliver experiences for a digital world that’s always on.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 10, 2017

Allowing users to “cut” by referring other users was an innovative idea, and it worked. More than 30% of Credit Karma’s 5 million monthly site visitors don’t come to Credit Karma for the main product, which is short-term loans — they come for the free tools. The more people you refer, the faster you move up.

Tools 78

Tools Millennials US Maine 78

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78