FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. A report released by the FTC in February 2022 indicates a 71% increase in fraud in 2021, which cost consumers roughly $5.8

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. trillion by 2020, which has prompted some online marketplaces to work on resolving fraud repercussions. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

PYMNTS

DECEMBER 28, 2018

It’s a challenge, PSCU CMO Tom Pierce agreed, that credit unions have no choice but to address going forward, because customers simply expect both. Satisfying consumers will be about leveraging technology to “know more up front,” and using that data to both protect consumers and customize their experiences.

Fraud 131

Fraud Mobile Security Cards 131

William Mills

FEBRUARY 22, 2018

According to results from the 2017 NTT DATA Services study on mobile banking, consumers are using their mobile devices for banking services 40% more than they were three years ago. To remain competitive, many financial institutions are focused on mobile development to increase services and ensure a more seamless customer experience.

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

Cisco

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. This is why many CEOs feel talent uncertainty is their biggest risk to growth, according to a KPMG study.

Strategy 71

Strategy Mobile Study System 71

FICO

FEBRUARY 12, 2023

Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. When we look at customer experience, many of the leaders are startups and digital banks who rely making this a differentiator as part of their business model.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

FICO

MAY 1, 2020

And how will banks increase their fraud protections?”. Why P2P Payments Need Fraud Protection. The Journal article also quotes a Square study that found, in January through March of 2019, consumers used cash in 37% of transactions under $20, compared with 46% in 2015. How Banks Can Protect against P2P Fraud.

Fraud 69

Fraud How To Payments ATM 69

FICO

APRIL 12, 2021

The rate of auto insurance loyalty has fallen to 48% today from 59% in 2004, a 27% drop; over the past year, the rate of switching among insurance shoppers has increased to 35% from 31%, helping to drive down overall insurance customer retention by two percentage points to 88%. Solving “The Case of the Missing Customers”.

Strategy 52

Strategy Data Analytics Company 52