William Mills

APRIL 26, 2017

He has more than 30 years of experience in financial technology and is a recognized leader in financial and technology marketing. Harnessing data science and deep marketing expertise, he and his team deliver analytics-driven Customer Experience solutions. Ramirez is CEO of Beyond the Arc, Inc.

social media 68

social media Customer Experience Marketing Strategies Strategy 68

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. For those tasked with creating business value and business growth through technology. Monday, October 22, 2018. 1:30-2:30 PM.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Celent Banking

FEBRUARY 28, 2017

While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Join us for the 10 th annual Innovation and Insight Day on April 4 th in Boston.

Innovation 100

Innovation Lending Boston Trends 100

William Mills

APRIL 27, 2017

With the Fannie Mae and Freddie Mac still in recovery there has not been great investment in mortgage technology. These folks are may be one of the companies that bring 21st Century technology to the industry. They invested in new technology and are promoting the heck out of it. Ana, CEO is speaking. “20 12:15 pm Capsilon.

San Francisco 68

San Francisco social media San Jose Customer Experience 68

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. He has more than 34 years of experience in financial technology and is a recognized leader in financial and technology marketing.

Mobile 78

Mobile Customer Experience Lending Analytics 78

William Mills

MAY 11, 2016

Banks are not experts in IT, so now they can leverage plug-and-play technology functionality. Corezoid is advocating for a “process focused” view of bank technology, by use of APIs. 2 out of 3 families live with financial stress, 50 million households in the US. The backend technology is hosted on the cloud.

Video 40

Video Lending social media Analytics 40

CB Insights

DECEMBER 5, 2017

Over the past five years, a host of different P&C insurers both in the US and abroad have launched corporate venture units or made direct investments across the startup landscape. Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e.

Strategy 28

Strategy Marketing Analytics Innovation 28

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service. Good job. ^WM.

San Jose 40

San Jose Customer Experience Mobile social media 40

CB Insights

JULY 16, 2017

Over the past five years, a host of different P&C insurers both in the US and abroad have launched corporate venture units or made direct investments across the startup landscape. ” In this area, AmFam has made investments in startups including Cozy , a rent management startup, and mobile used car marketplace Instamotor.

Strategy 28

Strategy Marketing Analytics Innovation 28

Accenture

SEPTEMBER 25, 2017

It’s a concept that banks and financial technology (fintech) companies should—and are—quickly learning. Rather than displacing the incumbents, fintechs are acting as a stimulus for incumbents to raise their game and develop better customer experiences—often in partnership with fintechs. The thrust of one helps the others.

Fintech 153

Fintech Customer Experience America System 153

PYMNTS

FEBRUARY 12, 2020

As the most innovative player in financial technology, Stripe was the clear choice for us,” said Esker CEO Jean-Michel Bérard. Stripe’s PCI Service Provider Level 1 certified solution offers the stringent payment protection our customers worldwide expect.

Payments 174

Payments Customer Experience Regional America 174

PYMNTS

AUGUST 12, 2019

FIS provides core banking and financial services technology for some 20,000 clients in 130 countries. Such tools not only help provide better defenses against fraud, but also serve to bolster the overall customer experience which includes predictions and personalized offers. They are making us better.

Payments 188

Payments Fintech US Innovation 188

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. The estimated amount of money banks will save by using AI applications by 2023. Customers don’t want a fragmented banking relationship.

Community Bank 91

Community Bank Community Customer Experience Data 91

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 9, 2016

From their web site: Based in San Francisco, MarketX was founded by a group of experienced professionals from finance, legal, and technology backgrounds. Addresses compliance, fraud experience and customer experience analytics. Working for the past 6 years with many banks to design their online experience.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

MAY 17, 2017

One ball park and customer experience at a time. Football is a twentieth-century technological struggle.”. We think we’ve got a unique opportunity to be a technology trendsetter,” said Wright. “If And the inside-the-park experience is going to play a big role in that,” noted Wright.

Payments 101

Payments Community Jacksonville Community Bank 101

William Mills

MAY 9, 2018

I’ve participated in every US event except one as well as Finovate Europe last year. Again another financial wellness platform using machine learning technology. A TON of really old technology is being used in mortgage lending. This is either my 21st or 22nd Finovate; I’m not sure.

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 19, 2022

Goes to Aaron Graft, Triumph Financial for building a payments network (for trucking) with its factoring arm becoming the second largest factor in the transportation industry while starting Triumph Pay, which is what has investors valuing the company as it is. The Smarter Bank Technology Award. Goes to MVB Financial.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet.

Fintech 194

Fintech Community Regional Technology 194

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Their technology is basically a card with a built in computer that lets the holder to change a credit card to a different type of credit card, or perhaps even a debit card. Perhaps there is a big bank in Canada that has embraced their technology. Their application is middleware.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

MAY 15, 2019

DBS launched its Singapore innovation lab to break out of its “traditional banking mindset to think, behave, and deliver more like a technology company,” according to Neal Cross, chief innovation officer. Fidelity — Fidelity Center for Applied Technology (FCAT) and Fidelity Labs. Founded: 1999 and 2005.

Innovation 78

Innovation blockchain Technology Groups 78