PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

FICO

MARCH 6, 2020

In our experience these technologies can increase the number of SARs by 20% while at the same time producing efficiency gains of 30% in alert investigation and case management. Financial crimes compliance has often been seen as a mere cost-center activity, and a “check-the-box” exercise to keep auditors and regulators satisfied.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

FEBRUARY 8, 2018

It’s not just a thought exercise: By analyzing the past, organizations can shape the future they want to see, starting with creating the best possible user experience. Customer churn doesn’t have to be a total loss. But Sweary said retail customer churn is only the most dramatic use case for predictive analytics.

Analytics 152

Analytics Retail Mobile Exercises 152

PYMNTS

JUNE 24, 2016

Through an effort to embrace technology and make a pivot to digital, Netflix was able to break out of its rut and bring customers a disruptive offering: digital delivery and streaming media across a variety of media — essentially taking manual out of the equation. The Customer Experience. Advances In Cash Application.

Cards 109

Cards System Payments Technology 109

CB Insights

JANUARY 8, 2019

This is more conceivable thanks to the proliferation of FHIR (Fast Healthcare Interoperability Resources) technology, which looks to increase interoperability among hospitals, physicians, and other relevant parties. As ResearchKit grows in popularity and capability, more and more pharma giants are leveraging the technology to conduct studies.

Apple 78

Apple Data Industry Study 78