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Fleet Feet: Running Shoe Retailer Sprints With Technology

PYMNTS

Americans are exercising through the pandemic. The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Fleet Feet has come up with proprietary technology to address that.

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Filling The Gap in Strategy: Insights

Perficient

Many times, people want to start with Vision or a similar exercise. Systems: What technology do you have today? How happy are your customers? If you are talking Customer Experience then focus on that. External surveys to gauge how your customers feel. What are the technologies that are used in this area?

Strategy 322
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A thoughtful approach to generative AI

Abrigo

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. So, what is generative AI?

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Perficient’s Cloud Modern Data Platform Approach – Customer Journey & Capabilities

Perficient

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. Technology debt.

Data 497
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A Masterclass in Bank Total Experience In One Graphic

South State Correspondent

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

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Solve This Problem with Your Strategic Horizon

South State Correspondent

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

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Walgreens Adds To Digital 3.0 Momentum

PYMNTS

Microsoft Dynamics 365 Customer Insights will be the foundation for the data and insights platform. Adobe’s Customer Experience Management (CXM) solutions will serve as the platform for analytics, content management, personalization, campaign orchestration and other applications.

Exercises 249