U.S. Bank Taps Customer Experience Vet for Omnichannel Strategy
American Banker
JUNE 21, 2016
Bank in Minneapolis has hired retail veteran Beau Gray to head its omnichannel experience team.
Customer Experience Digital Banking Minneapolis Regional 
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2021 GonzoBanker Awards
Gonzobanker
DECEMBER 17, 2021
Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. The merger of equals activity in 2021 was sky high, primarily because banks with pinched margins from low rates worked to grabbed scale. From nowhere, sizable regional players are being created.
The 2019 GonzoBanker Awards
Gonzobanker
DECEMBER 20, 2019
Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent. Enough of the scare talk.
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