article thumbnail

Study: More People Fall Prey To Fraudsters Online Than By Phone

PYMNTS

A recent study about how people respond to scammers shows that consumers are more likely to become victims on social media and online marketplaces than over the phone, The Wall Street Journal reported on Sunday (Sept. By comparison, phone calls — which used to be the most common avenue for scammers — were less successful in cheating people.

Study 145
article thumbnail

Sharing Platforms Fight Fraud, Make Friends

PYMNTS

Enter the platforms, complete with algorithms and tools to discover and price-compare any experience or item that can be booked or rented online. They are also arbiters of CX, so online marketplaces have to provide not just delightful prices, but also actual in-app delight. The happier story, by comparison, is payments.

Fraud 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Can Digital Platforms Solve The Fraud vs. Friction Dilemma?

PYMNTS

Digital platforms facilitate everything from online shopping to ridesharing to booking a hotel. These platforms promise fast, seamless transactions, which most deliver – but when platforms focus on reducing friction for users, it can backfire and create new vulnerabilities to fraud. Only chargebacks are factored in by more (87.2

Fraud 140
article thumbnail

Digital Banking Gaining Scores Of New Users

PYMNTS

It confirms that legions of consumers have shifted to online and mobile banking since the pandemic's arrival, and across demographic boundaries, people like it. percent of online banking customers using digital channels more. “Our percent of online banking customers using digital channels more. Fraud Fears, And Loyalty.

article thumbnail

Are Online Resale Sites Rife With Counterfeits?

PYMNTS

Online Resale. Online resale has become all the rage — even for retailers like Neiman Marcus — from a little bit of everything on OfferUp to fashion-focused Poshmark and high-end The RealReal and 1stdibs. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101
article thumbnail

Scams Alert: We Can All Fall Victim to Social Engineering and Fraud

FICO

This week is International Fraud Awareness Week — but every week is Fraud Awareness Week for FICO, as we focus on helping banks and other financial institutions worldwide detect and manage fraud. Fraud is a big burden for such organizations but there are of course other victims – people just like you and me.

Fraud 105
article thumbnail

PAAY Rolls Out Partner Platform To Complement EMV 3DS Technology

PYMNTS

By comparison, the first 3-D Secure (3DS) technology provides consumers with a user experience marked by lengthy times for processing and verification. The company reports that retailers selling through eCommerce are experiencing record sales numbers, but fraud rates are also on the uptick. Merchants pay $3.13 Merchants pay $3.13