Perficient

NOVEMBER 23, 2020

The power of data and artificial intelligence can help us do that.” Lisa Frazier, Head of the Wells Fargo Innovation Group. It is becoming the key driver behind ongoing digital strategies, and the industry pundits echo that. Personalization is the future of financial services.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

PYMNTS

OCTOBER 31, 2019

As Starbucks continues to pursue new opportunities to expand digital customer relationships, the quick-service coffee chain reported growth in the ranks of its rewards program membership. The company saw active Starbucks Rewards membership in the U.S. grow to 17.6 30) that the rewards program is an “important growth driver.”

US 100

US Digital Strategies Training Customer Experience 100

PYMNTS

MARCH 6, 2020

It is what brought Farhan Siddiqi to Ahold Delhaize as chief digital officer a year ago — drawing him away from McDonald’s where he served in the same position and is credited with creating and shaping the firm’s digital strategy — including the launch of mobile ordering and self-service kiosks at 20,000 locations.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

PYMNTS

JUNE 15, 2020

These realities are casting a new light on some of grocery stores’ recent innovations, such as Stop and Shop’s hand-held product scanners and Target’s and Whole Food’s mobile ordering and curbside pickup services. Sam’s Club has been a notable player in the digital innovation arena. A Proving Ground For Innovation.

Innovation 209

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Perficient

JUNE 30, 2020

In this post, I’ll share how to use those insights to make sense of what to do about it. . For most of us, there is no shortage of problems to solve or great ideas to consider. Or should we go the other way and invest in a risky but innovative direction? Innovating. Innovating experiences are the ones nobody is doing.

Innovation 348

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Perficient

NOVEMBER 20, 2020

Your target customers may include consumers, farming operations of various sizes, construction companies, and other fleet operators, each with a unique and specific use case in mind for your product. Synthetic content creation is a natural byproduct of the creative methods and the technology available to us today.

Video 322

Video Tools Digital Strategies Marketing 322

PYMNTS

FEBRUARY 23, 2018

McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. Starbucks’ $18.4

Online 101

Online US Payments Mobile 101

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

MAY 22, 2018

Ahold Delhaize USA , the supermarket operator, announced news on Tuesday (May 22) that it is creating a new entity dubbed Peapod Digital Labs, which will drive digital and eCommerce innovation. In a press release , the company said it has named JJ Fleeman as president of Peapod Digital Labs and chief eCommerce officer.

Branding 100

Branding Innovation America Strategy 100

PYMNTS

JULY 16, 2020

Getting everyone together helped us respond to issues more efficiently. It’s also allowed us to have fewer meetings, which has been a welcome change. The experience has made us better, more efficient communicators. In a remote work environment, tech companies like ours have a lot of advantages.

Meeting 154

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Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace. Offshore Delivery Benefits.

Software 294

Software United States Strategy Regulation 294

Perficient

FEBRUARY 25, 2021

CX IQ also tells us how company leaders perceive those capabilities and the degree to which they share these perceptions. Explore our Strategy and Consulting practice to learn how we’re partnering with CX leaders to meet unforeseen challenges and enable change as never before. Perficient: Digital Strategy Experts.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

DECEMBER 28, 2018

It is a process that is going to take two to three years to play out, and once it does, it likely will set us up for a new wave of even greater innovation. Where those strategies will lead is still unclear to many, but no one can afford to ignore the changes that eCommerce has brought to traditional brick-and-mortar retail.

eBook 128

eBook Innovation Industry Digital Strategies 128

PYMNTS

DECEMBER 18, 2019

From McDonald’s to Starbucks , quick-service innovators are expanding their mobile ordering efforts with the inclusion of delivery. And the company is growing its delivery efforts. As it stands, digital sales are said to comprise only 2 percent of orders as of now for the QSR chain.

Mobile 131

Mobile New York City Innovation New York 131

PYMNTS

NOVEMBER 3, 2020

While FinTech innovation has opened up the doors for small- to medium-sized businesses ( SMBs ) to access more sophisticated solutions to manage money, software fatigue has business owners overwhelmed by a barrage of siloed systems. As demand for digital solutions grows, so will demand for cross-platform integrations. "It

Online 150

Online Groups Fintech User Experience 150

Perficient

DECEMBER 11, 2020

In this post, we explore the value of outcomes: ensuring that every user interaction is building and delivering on the business outcomes that the company is investing in. Any product marketplace exists merely to bring companies and customers together for mutual benefit. A leader without followers is just a person out on a walk.

User Experience 309

User Experience US Study Community 309

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. In addition, the company has partnerships in place with several banks. During the discussion, HSBC U.S.

Fintech 108

Fintech Community Bank Community United States 108

PYMNTS

NOVEMBER 22, 2019

According to the company, the process is as easy as asking, “Alexa, tell Chipotle to reorder my favorite for delivery.” In addition to Alexa, the restaurant chain is also turning to other digital innovations. The company intends to refresh stores at a slower clip to keep more locations fully operational.

Retail 139

Retail Strategy United States Comparison 139

Cisco

OCTOBER 19, 2020

Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry. Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

MAY 20, 2019

Employees who stay with the company would reportedly be trained for other positions. Julie Harris, head of BoA’s global banking digital strategy, said the latest move comes as part of the bank’s continuing focus on digitization. The Tacocation: The Innovation the World Didn’t Know It Needed.

Data 115

Data Apple America Innovation 115

PYMNTS

AUGUST 6, 2020

When the history of 2020’s second quarter is written, it will be a tale about companies’ staggering losses and remarkable efforts at rebuilding – especially when talking about quick-service restaurants (QSRs). And even as McDonald’s saw its overall results suffer, digital efforts were one bright spot for the chain.

Examples 108

Examples Digital Strategies Maine Innovation 108

PYMNTS

JULY 24, 2018

. “There is no question that finance professionals will not stop using spreadsheets in isolation,” said Kyriba’s Lead Value Engineer Dory Malouf in a statement on the firm’s company blog. Which brings us to the second study released last week.

Survey 102

Survey Analytics Digital Strategies Data 102

Perficient

SEPTEMBER 29, 2020

And for those of you who don’t know me, I’ve been involved in digital marketing for over 20 years. I was the founder of a company called Stone Temple that got acquired by Perficient back in 2018. I think you’ve helped us and our clients really jump some great hurdles. We’ve got to go beyond continuity.

Marketing 294

Marketing Branding Data Industry 294

Javelin Strategy & Research

SEPTEMBER 2, 2014

I can’t get enough of innovation and digital strategy. My 30 year career started in merchant e-commerce technology, with numerous product management/leadership/launch roles before moving over to product-innovation research some fifteen years ago. I’ll provide one more example of the elusive win-win innovation.

Innovation 58

Innovation DC FDIC Strategy 58

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. The company said on Tuesday (Dec.

Millennials 101

Millennials Colorado Google Leadership 101

CB Insights

NOVEMBER 3, 2017

From new booking engines to events/activities to person-to-person platforms like Airbnb, there is innovation all over in travel. Join us for a research briefing to see the startups disrupting the industry. The Chinese holding company’s bets range from booking platform LY.com to near-space travel startup World View.

Digital Strategies 46

Digital Strategies Trends Google Capital 46

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

JULY 22, 2016

Mastercard’s overall digital strategy looks to the future of digital payments as Masterpass going across all channels to enable payment connections for how consumers live, work and play – basically it’s a vision of Masterpass doing everything payments. that didn’t use its technology in some capacity last year.

Payments 100

Payments Mobile Strategy Digital Strategies 100

Lex Sokolin

SEPTEMBER 23, 2020

To the extent it pipes people to banking product, that goes to a $500 million market capitalization public company that makes prepaid cards. It says that it is a consumer software company. The company passes off 75% of its underwriting risk to reinsurers. Don’t get us started on WeWork, SoftBank, and Silicon Valley.

Capital 52

Capital Software Lending Apple 52

Gonzobanker

DECEMBER 22, 2014

The pickup of 240 branches for BB&T gets this acquisitive company into the Northeast. Award – In an interview with an EVP in a holding company headquartered in a rural area, discussing whether they should build out their I.T. The Technology Company that Caused the Most Project Heartache in Bank I.T. EVP: Hell no.

Los Angeles 101

Los Angeles Apple Risk Management California 101

CB Insights

MAY 10, 2018

Before Bruce Doolin Henderson opened the doors of Boston Consulting Group on July 1, 1963, the concept of “competition” barely existed in American business culture, let alone the concept of strategy. There were great, successful companies. Those companies made plans. State of Innovation Report. ” —Walter Kiechel.

Strategy 78

Strategy Management Analytics Tools 78

FICO

JUNE 21, 2022

Digital decision platforms have been driving a diverse mix of innovations. Telcos are becoming banks, messaging services are becoming telcos, hyper-scale internet companies are retailers and numerous start-ups have created mass-market payment channels. Key Steps on the Digital Decision Platform Journey. million (US$9.7

Management 52

Management Customer Experience Regional Strategy 52

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. One popular approach: in-house financial innovation labs. Get the entire 43-page PDF. Visa — One Market Center. Founded: 2013.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

DECEMBER 5, 2016

The company offers its variety of authentication options over multiple channels, ensuring that clients have access to the authentication solution or solutions that suits their needs. Company facts. Conor White: The big challenge being solved across all digital channels is that of security and convenience. At Daon, we disagree.

Security 12

Security Mobile Technology Virginia 12