Perficient

NOVEMBER 23, 2020

Lisa Frazier, Head of the Wells Fargo Innovation Group. It is becoming the key driver behind ongoing digital strategies, and the industry pundits echo that. Financial services companies say the top two challenges facing them are acquiring new customers and creating personalized experiences.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. But corporate payers are not the only entities in charge of driving adoption of AP automation technologies. billion valuation.

Innovation 124

Innovation Digital Strategies Payments Tools 124

Perficient

SEPTEMBER 26, 2022

Over 2,400 companies were in attendance, and it was said that there were over 8,500 attendees present this year. I felt very fortunate to be in the company of thousands of like-minded professionals seeking to digitally transform an industry that’s focused on protecting people, businesses, and the things they care about most.

Data 275

Data Conference Analytics Industry 275

PYMNTS

AUGUST 10, 2018

Meanwhile, their in-store customer base shrinks, as shoppers can now find lower prices and fast delivery with the touch of a few buttons on their smartphone – or even through interactive technology that uses voice recognition. The company also launched a new co-branded Visa rewards card with Alliance Data.

Digital Strategies 104

Digital Strategies Retail Strategy Los Angeles 104

PYMNTS

MARCH 6, 2020

It is what brought Farhan Siddiqi to Ahold Delhaize as chief digital officer a year ago — drawing him away from McDonald’s where he served in the same position and is credited with creating and shaping the firm’s digital strategy — including the launch of mobile ordering and self-service kiosks at 20,000 locations.

Innovation 175

Innovation Retail Digital Strategies Mobile 175

PYMNTS

JUNE 15, 2020

These realities are casting a new light on some of grocery stores’ recent innovations, such as Stop and Shop’s hand-held product scanners and Target’s and Whole Food’s mobile ordering and curbside pickup services. Sam’s Club has been a notable player in the digital innovation arena. Technologies To Aid At-Risk Shoppers.

Innovation 209

Innovation Tools Dallas Mobile 209

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 117

Technology Resources Fraud Strategy 117

Perficient

JUNE 30, 2020

Customer experience leaders continue to look for ways to improve their customer experience technologies. These leaders understand that as expectations evolve, competitors try to jump ahead, and other companies invent new capabilities, they must also evolve their capabilities. I’d love to hear about your experience.

Customer Experience 348

Customer Experience System Analytics Management 348

PYMNTS

MARCH 19, 2018

L’Oreal, the beauty company, is gearing up to buy ModiFace, the Canadian tech company that makes beauty products for the digital world. The acquisition is part of L’Oreal’s plan to accelerate its digital strategy and to provide its 34 international brands with innovative technologies that enhance the beauty experience.

Branding 116

Branding Innovation Digital Strategies Technology 116

PYMNTS

DECEMBER 6, 2019

The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. . Recent data indicates that digital ordering capabilities are a key ingredient in Chipotle’s business model.

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

JANUARY 10, 2018

Alkami Technology , a startup providing banks and credit unions with digital banking technologies, has announced new funding. 9) that General Atlantic made a strategic investment in the company, though Alkami did not say how much it raised in the Series D funding. The firm said Tuesday (Jan.

Digital Banking 108

Digital Banking Security Digital Strategies Innovation 108

Perficient

JUNE 30, 2020

Many of these experiences and capabilities are powered by rapidly maturing technologies that have already started to prove themselves out. Or should we go the other way and invest in a risky but innovative direction? Innovating. Innovating experiences are the ones nobody is doing. You collected the insights.

Innovation 348

Innovation Resources Trends Strategy 348

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. She explained in an interview with PYMNTS that while digital improvements have always been a priority, they have become a necessity during the past eight months. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Many are offering transitional tools to help guide their clients across the digital divide.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

JUNE 21, 2018

Putting a digital spin on makeup try-ons, L’Oréal is using augmented reality (AR) to enable beauty advisers to virtually put suggested products on a customer’s face as part of a consultation. With L’Oréal’s technology, customers can ask for product recommendations through video chat.

Video 142

Video Branding Digital Strategies Technology 142

PYMNTS

MARCH 27, 2019

To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. According to the PYMNTS Retail Innovation Readiness Index , nearly eight in 10 accommodation and food services merchants — or 77.4 percent — cite innovation as key for keeping them in the hunt.

Innovation 130

Innovation Branding Retail Meeting 130

PYMNTS

JANUARY 21, 2020

The company intends to make a “hybrid” ghost kitchen out of an old Chick-fil-A that will offer items such as garlic crab fries and grouper sandwiches. From Chipotle Mexican Grill to DoorDash , quick-service restaurants and technology platforms are making it easier for consumers to order their favorite foods.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

APRIL 29, 2019

Ayala, the Philippines -based conglomerate, is raising money for a new capital fund that will invest in technology companies. As reported in Deal Street Asia , Ayala Chairman and Chief Executive Jaime Augusto Zobel de Ayala said the focus will be on companies in eCommerce, FinTech and healthcare.

Fintech 108

Fintech Capital Strategy Digital Strategies 108

PYMNTS

APRIL 9, 2019

BNY Mellon announced Tuesday (April 9) the appointment of three executives to help oversee the digitization strategy at the bank. All three report to Roman Regelman , who is in charge of digital at BNY Mellon and will be based in New York. She’s also managed strategy projects and invested in early-stage companies.

Strategy 100

Strategy New York Digital Strategies Customer Experience 100

PYMNTS

DECEMBER 18, 2019

From McDonald’s to Starbucks , quick-service innovators are expanding their mobile ordering efforts with the inclusion of delivery. And the company is growing its delivery efforts. As it stands, digital sales are said to comprise only 2 percent of orders as of now for the QSR chain. The number of U.S.

Mobile 131

Mobile New York City Innovation New York 131

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

JUNE 5, 2019

Russian eCommerce giant Mail.ru, mobile company MegaFon and Alibaba have announced a joint partnership for a new venture called AliExpress Russia JV, according to reports. MegaFon isn’t adding an eCommerce business into the venture, but its addition means there could be some mobile-related innovations and products in the future.

Digital Strategies 122

Digital Strategies Groups Mobile Regional 122

Bobsguide

AUGUST 7, 2022

The solution, integrated with the apps CloudMargin and eflow via Finastra’s FusionFabric.cloud platform, will provide the bank with a modern, scalable and cost-efficient ownership model as well as access to ongoing upgrades and innovation. About Luxoft, a DXC Technology Company. E caroline.duff@finastra.com. About Finastra.

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

MAY 21, 2019

Bundesbank, Germany’s central bank, said increased use of financial technology in the country could present regulators with their biggest hurdle since the financial crisis, according to a report by Bloomberg. “We Supervisors don’t like moving targets.”.

Digital Strategies 122

Digital Strategies Cards Technology Regulation 122

PYMNTS

AUGUST 1, 2016

On Wednesday, August 31, 2016 at 1:00 PM (EST), join James Jenkins, Director, CA Technologies and Karen Webster, CEO, Market Platform Dynamics as they discuss why banks and card issuers are at a pivotal juncture to embrace digital business transformation. Digital Discussion Presenter: James Jenkins. Director, CA Technologies.

CA 100

CA Security Payments Cyber Security 100

PYMNTS

JUNE 8, 2020

With advanced programming interfaces (APIs) and the cloud, opportunities for organizations to implement third-party FinTech solutions continue to grow, with innovators lowering the barriers and reducing the friction points of adoption and automation. But there is a downside to the “buy” tactic. Supporting Small Businesses.

Payments 159

Payments Community Tools Digital Strategies 159

PYMNTS

DECEMBER 28, 2018

It is a process that is going to take two to three years to play out, and once it does, it likely will set us up for a new wave of even greater innovation. Now it is time to turn our backs on proprietary payment device lock-in that stifles innovation and inhibits the ability of acquirers and merchants to shape their own digital strategies.

eBook 128

eBook Innovation Industry Digital Strategies 128

PYMNTS

JANUARY 21, 2021

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks.

Analytics 240

Analytics Fraud Trends Mobile 240

PYMNTS

OCTOBER 31, 2019

As Starbucks continues to pursue new opportunities to expand digital customer relationships, the quick-service coffee chain reported growth in the ranks of its rewards program membership. The company saw active Starbucks Rewards membership in the U.S. grow to 17.6 30) that the rewards program is an “important growth driver.”

US 100

US Digital Strategies Training Customer Experience 100

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy.

Strategy 158

Strategy System Risk Management Technology 158

Perficient

OCTOBER 29, 2020

Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds. Anyone Quibi cared to have as a customer already owned a smartphone. Score one for Quibi.)

US 294

US social media User Experience Digital Strategies 294

PYMNTS

AUGUST 15, 2019

The trend shows no signs of slowing, as earlier this week Bloomberg reported more technology conglomerates, including HP, are similarly moving production out of China. Trade finance has a significant role to play by being the conduit structures through which companies access capital to support their global trade ambitions.”.

Marketing 108

Marketing Regional Fintech Capital 108

PYMNTS

APRIL 18, 2017

The post and parcel industry stands to gain much from the eCommerce boom, says consulting and professionals services company Accenture, but a new report by the firm notes that a lack of back-office digitization is stifling the industry’s ability to stay on top — and profit. More than 70 percent said they have a social media presence.

Big Data 100

Big Data Survey social media Industry 100

PYMNTS

APRIL 14, 2017

Technology underpins everything these days. The big question: Can the existing payment rails support the innovation that is needed? Said NACHA’s Estep, “the answer depends on what type of innovation you are talking about, and then what type of a payments system you are talking about.”

Payments 105

Payments United States Innovation System 105

Perficient

NOVEMBER 10, 2020

I talk with a lot of companies who want to up their game in delivering a better customer experience. ” Another common version of this is “We can’t do that because our technology stinks.” As pointed out in the KPMG paper and many other studies , companies with better customer experiences do better in the market.

Customer Experience 348

Customer Experience Meeting Study Maine 348

PYMNTS

JUNE 28, 2016

Small business banking technology firm D3 Banking announced a new funding round led by West Partners on Monday (June 27), a move the firm said will help it invest in research and development. “As a company we have successfully completed the largest replacement projects in the history of the industry.”

Security 100

Security Tennessee Analytics Digital Banking 100