PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

Perficient

NOVEMBER 23, 2020

As eMarketer accurately points out, not only is there an increased demand for healthcare products (specifically PPE) within healthcare facilities, new customers have entered this vertical who have never purchased these types of products before. So what does all of this mean for B2B healthcare companies? Why you ask? It’s simple.

Company 354

Company Customer Experience Conference Guidelines 354

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The QSR began as a hot dog stand in New York City’s Madison Square Park in 2001 and has since grown to become a global brand, with more than 250 locations around the world. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. million Series A1 funding round.

Retail 142

Retail Management Customer Experience Capital 142

PYMNTS

MARCH 2, 2020

Fashion designer Diane von Furstenberg has teamed up with Mastercard on curated shopping experiences for customers as well as helpful insights for store associates, according to a release. Furstenberg said the partnership is a unique one and will help the company connect with its customers in a real way.

Customer Experience 130

Customer Experience Branding Analytics Community 130

PYMNTS

OCTOBER 8, 2020

But the pandemic-inspired shift to digital commerce has raised consumer expectations for seamless simplicity in multichannel journeys and pressured retailers slower to enter the world of omnichannel to work double-time to catch up. . Any retailer who wants the sale will need enough speed to bounce along with them. .

Customer Experience 160

Customer Experience Branding Video Data 160

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. and Canada, the companies announced on Thursday (Feb. Last month , Lightspeed announced the launch of Lightspeed Payments for U.S.

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Among the companies making accommodations for SMBs is FedEx. Research has shown that digital technologies can reduce costs for businesses,” the report said.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. Are they helping or hindering?

Retail 179

Retail Case Study Customer Experience Technology 179

Perficient

OCTOBER 20, 2020

While this may seem like an ideal solution, there are automated supply chain methods companies can implement that benefit both businesses and consumers. When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships.

System 324

System How To Customer Experience Meeting 324

Bank Innovation

AUGUST 22, 2019

The growth of Amazon Go cashierless stores is causing a ripple effect among retailers. It’s what’s been inspiring big-box retailers — among them, Walmart, Sam’s Club, Giant Eagle and others — to develop cashierless payment systems of their own.

Retail 199

Retail Meeting System Technology 199

PYMNTS

APRIL 27, 2020

But after that initial download, retailers and purchase aggregators pretty much let users run the course of their screens, never thinking that advanced applications would someday become important. Some companies have been trying to bring retailers into the new world of “necessary” location-based app technology for mobile retailing.

Retail 160

Retail Mobile Examples Technology 160

PYMNTS

FEBRUARY 24, 2020

As 2020 unfolds, the retail business has been dramatically altered. But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. So, what constitutes experiential marketing for retailers? Wine and cheese for the shoppers?

Retail 210

Retail Branding New York City Indiana 210

Perficient

SEPTEMBER 29, 2022

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. Uber is one of the most prominent examples of a company reaping the benefits of the convenience posed through embedded finance experiences. The Technology Behind Embedded Finance . Use Cases .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

Payments Source

MARCH 26, 2019

The scope of customer experience spans multiple products and services that comprise the merchant technology and payment service ecosystems, according to Paul Perry, a contributor for the technology company Relay.

Customer Experience 80

Customer Experience Technology Payments Company 80

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JUNE 22, 2016

But what if the way companies are going about big data and analytics is wrong? With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Bank Innovation

JUNE 11, 2019

As consumer-facing brands roll out augmented reality and virtual reality tools to improve the customer experience, financial services companies are just beginning to test their capabilities -- with mixed results. Meanwhile, supply-chain logistics companies are examining its capacity […].

Customer Experience 199

Customer Experience Tools Branding Retail 199

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment. That’s the message from a company called LISNR, at least.

Retail 138

Retail Payments Metro Software 138

PYMNTS

SEPTEMBER 24, 2019

Brick-and-mortar retail can get a bad rap these days, as its considered old-fashioned and on the decline. But recent developments show that innovation in commerce does indeed happen in this area of retail. That’s why [the] brick-and-mortar retailer isn’t going anywhere. You cannot replace that experience (online).”

Retail 125

Retail Innovation Technology Mobile 125

PYMNTS

JULY 24, 2020

When Indochino launched in 2007, the company wasn’t out to create a new template for the entire retail sector, just a better product with better prices and a better buying experience. The pandemic pushed Indochino to add virtual shopping guides to its online channel, something the chain’s data revealed customers really wanted.

Retail 225

Retail Training Customer Experience System 225

PYMNTS

JUNE 30, 2017

Consumers want what they want when they want it, and if a company doesn’t provide it fast enough, it’s likely engagement will be lost on that person. Given that most retailers are looking to maintain consumers, speed is key. looking to ramp up their technology offerings.

Technology 116

Technology Software Retail Customer Experience 116

PYMNTS

SEPTEMBER 16, 2020

Meet Shark Wheel, a company that has literally invented a wheel that’s not round and added some innovation to the eCommerce space by partnering with a new one-click checkout system. It makes skateboards, contributed new wheel designs to farming, printing, luggage companies and the U.S. Talk about reinventing the wheel.

Company 175

Company Innovation social media Retail 175

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Learn from Fraud-Fighting Superstars.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges. For starters, customized products can be expensive.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

PYMNTS

JULY 17, 2018

Bolstering a relationship between two Amazon rivals, Walmart has reportedly inked a deal with Microsoft to leverage the tech company’s cloud capabilities. The idea is to make the shopping experience easier and faster for consumers, CNBC reported.

Technology 100

Technology Retail Customer Experience Operations 100

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

PYMNTS

JULY 11, 2019

Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. And payments plays a big role in all those efforts — even though many companies don’t yet to seem to realize how to get the most from transactions.

Innovation 147

Innovation Retail System Course 147

PYMNTS

OCTOBER 8, 2018

In a press release , the companies said that with the deal customers will get a more personalized shopping experience, whether that’s in a physical store or online. The features will be integrated into the next iteration of the H&M app and H&M Club, the companies said in the press release.

Retail 171

Retail Online Customer Experience Groups 171

PYMNTS

DECEMBER 3, 2018

Mastercard and Next Retail Concepts announced a new way to shop online this holiday season, with a new digital environment that lets shoppers browse and buy as if they were in a physical store. In a press release , the two companies announced they are launching the platform with Fred Segal, the retail brand. ”

Retail 109

Retail Los Angeles Branding Customer Experience 109

Bank Innovation

JANUARY 30, 2018

Cross-border payments company Western Union is opening a technology center in India, which will focus on biometrics, machine learning, and robotics, the company announced yesterday.

Customer Experience 239

Customer Experience Innovation Retail Technology 239

PYMNTS

APRIL 30, 2018

Consumers may have only two to three shopping apps on their phones – even though there is a whole universe of eCommerce companies with mobile apps. Brands and retailers face a dilemma then: How do companies reach consumers through their phones? They may also want to know the location of the brand or retailer’s nearest store.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. More than half (53 percent) viewed technological disruption as an opportunity rather than a threat. ” Overcoming the obstacles.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . Getting Your Company Started With Embedded Finance . Yes, your company will retain the credit risk, but it will also reap all the incremental revenue, from increased sales and service/interest.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

DECEMBER 18, 2019

You can count on at least one thing for retail in 2020: Things will get much more personal. Dynamic Yield now enables more than 300 brands in six continents, spanning retail, gaming, finance, travel and publishing. Dynamic Yield now enables more than 300 brands in six continents, spanning retail, gaming, finance, travel and publishing.

Retail 131

Retail Tools User Experience Technology 131