PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Trint is operating in a fast-growing, highly competitive field that has drawn in technology giants such as Microsoft and Google.

Customer Experience 131

Customer Experience Fraud Video Security 131

Bank Innovation

APRIL 1, 2020

Despite the current economic uncertainty resulting from COVID-19, some business-to-business payment companies are gaining traction with clients and investors alike. “Our Our solution is even more relevant today than it was four weeks ago,” said Sameer Gulati, chief operating officer of the payments company Plastiq.

Company 199

Company Payments Operations Customer Experience 199

PYMNTS

APRIL 27, 2017

Oracle, the software company, is getting into the artificial intelligence market, announcing a bunch of AI-focused capabilities for its Customer Experience Cloud Suite. According to a report in TechCrunch , the new enhancements are aimed at providing users with better, faster and more customized experiences.

Customer Experience 115

Customer Experience Data Software Tools 115

Perficient

JULY 26, 2021

Rural residents paying city insurance rates, government employee affinities, and experiences tailored for military families are just a few examples of these beginnings. As the world becomes more mobile and digital, customers expect a seamless and efficient experience.

Customer Experience 294

Customer Experience Apple Study Google 294

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The past year has proved to be challenging and at times perilous for QSRs as they work to take all facets of their operations digital.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

JUNE 19, 2020

QSRs’ first steps when reopening their locations have been upgrading dine-in areas and stepping up employee safety measures to reassure customers, explained Ray Wiley , CEO at Dayton, Ohio-based Hot Head Burritos. The Mexican food chain operates 77 locations in eight states as well as 35 Rapid Fired Pizza restaurants.

Customer Experience 141

Customer Experience social media Ohio Operations 141

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. Also, most companies are unable to connect the dots between poor digital performance and the cost to the business.

Customer Experience 95

Customer Experience Innovation Policies Security 95

Perficient

JUNE 18, 2020

Recognized as an Advanced Consulting Partner within the Amazon Partner Network, our development team of cloud contact center specialists quickly leveraged the power of Amazon Connect to deliver robust contact center solutions resulting in exceptional customer experiences.

Management 354

Management Customer Experience Operations Company 354

Perficient

MARCH 10, 2022

Our engagements range from implementing Drupal websites and portals to strategizing personalization and customer journeys, including clients in regulated industries like healthcare and financial services. We’ve enhanced upon the Acquia Drupal Cloud to provide ideal experiences in healthcare that meet HIPAA requirements.”.

Customer Experience 474

Customer Experience Innovation Regional Community 474

Perficient

DECEMBER 30, 2020

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. What about companies that had both strong internet and store channels?

Online 421

Online Study Branding Customer Experience 421

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Jason has been with Citizens for three years, leading the Fraud Detection and Claims Operations teams since 2016.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

CB Insights

MARCH 31, 2020

Insurance companies have been testing out the potential of blockchain for years , continuing to invest time and resources into these efforts even as blockchain and crypto hype have sputtered. (We Become a CB Insights customer. If you’re already a customer, log in here. Want the full expert post?

Customer Experience 37

Customer Experience blockchain Operations Resources 37

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

JUNE 22, 2016

But what if the way companies are going about big data and analytics is wrong? With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

FICO

MAY 27, 2021

Consumer behaviors have changed a lot, and many companies are still looking to understand how to provide the best experience to their customers despite the various challenges posed by Covid-19. Companies that do not adapt quickly enough run the risk of being left behind as we emerge into the ‘New Normal’.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

Perficient

SEPTEMBER 29, 2022

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. Uber is one of the most prominent examples of a company reaping the benefits of the convenience posed through embedded finance experiences. Use Cases . The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

The Paypers

MAY 20, 2021

KPMG Australia has partnered with US-based fintech company nCino to help financial institutions transform the customer experience while improving middle and back-office operations.

Customer Experience 34

Customer Experience Fintech US Operations 34

PYMNTS

SEPTEMBER 24, 2020

In today’s top news, MineralTree raised $50 million and acquired two companies, and Robinhood raised $460 million. MineralTree Raises $50M, Buys Two Companies. Plus, FIS and The Clearing House have partnered to provide instant settlements to small banks and credit unions. MineralTree Inc., MineralTree Inc.,

Company 137

Company Payments Atlanta Massachusetts 137

Perficient

OCTOBER 20, 2020

While this may seem like an ideal solution, there are automated supply chain methods companies can implement that benefit both businesses and consumers. When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships. More Information and Resources.

System 324

System How To Customer Experience Meeting 324

Perficient

MAY 28, 2020

Oracle Utilities has long been a leader in industry applications for operations at power generation companies. Building Improved Customer Experience and Interaction with Oracle Data & Analytics. Improving Mobility & Field Operations with Oracle SCM.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

FICO

MARCH 29, 2018

Communications Service Providers are competing on customer experience powered by data, advanced analytics and connected decisions. In this third and final article of our series, we take a look at how embedding real-time analytics can lead to higher customer satisfaction.

Customer Experience 55

Customer Experience Analytics Data Operations 55

Perficient

NOVEMBER 12, 2020

The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their web site and that they needed to make sure these customers got there. The next breakthroughs come from better understanding your customers’ problems and goals. Peak Creative.

How To 508

How To Branding Customer Experience Industry 508

Insights on Business

JANUARY 10, 2017

Customers, in huge and growing numbers, no longer want transactions. They are buying experiences. But leading companies are looking at this trend with great interest and are either planning or already changing strategies to cope with this new marketplace reality. Examples are manifold.

Customer Experience 87

Customer Experience social media Video Innovation 87

Perficient

JANUARY 5, 2021

The expanded executive leadership team will drive continued growth and operational excellence across Perficient while delivering superior solutions for clients. “As “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences. Ostasz, AVP of U.S.

Leadership 531

Leadership Denver Charlotte Ohio 531

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The post End-to-end digitization – the key to outstanding customer experience? Image credit: metamorworks via iStock.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes. About The Co-operative Bank. For more information, visit finastra.com.

Operations 68

Operations Strategy Innovation Policies 68

Perficient

AUGUST 13, 2021

These are prime opportunities for the carrier to offer personalized experiences and products that fit the risk needs and pricing affordability policyholders require. We’ve all heard it’s cheaper to keep a customer than to secure a new one. In short, a brand attracts shoppers, but pricing closes the deal.

Policies 294

Policies Customer Experience Branding Survey 294

Perficient

OCTOBER 13, 2020

Contact Centers are, of course, a traditional aspect of companies and historically where and how those companies seek to interact with their customers. As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount.

Technology 340

Technology Customer Experience Software Resources 340

Abrigo

DECEMBER 2, 2015

The following is an excerpt from the Sageworks whitepaper "The Automation Revolution: How Technology is Changing the Way Firms Operate". As consumers adopt the latest technology, businesses must do the same in order to provide services and customer experiences that align with today’s technology. shifted to 2.0

Operations 150

Operations Technology Customer Experience Software 150

PYMNTS

SEPTEMBER 24, 2019

To ensure that voice-enabled products offer customers flexibility and choice through multiple, interoperable voice services, Amazon and top technology firms announced the Voice Interoperability Initiative. Multiple simultaneous wake words provide the best option for customers,” Amazon Founder and CEO Jeff Bezos said in the announcement.

Company 108

Company Customer Experience Industry Branding 108

Perficient

JANUARY 31, 2022

One area mentioned by the company as an issue was a gap in its multi-factor authentication (MFA) system. The company did not specify whether hackers intercepted one-time passwords, whether Crypto.com’s system allowed transactions to go through without the passwords, or whether something else occurred.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. For example, many companies have reaped the benefits of using Instagram’s shopping capabilities.

Industry 471

Industry Trends social media Payments 471

Perficient

MAY 19, 2021

Collection departments will greatly benefit from the following improvements: Unified vision and team that has traceable goals, which link to rewards and company expectations. Messaging and scripting geared towards customers who express interest in support and relief. These improvements also resulted in an improved customer experience.

Technology 340

Technology Case Study Customer Experience Training 340