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The community bank’s complete guide to building trust

Independent Banker

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. But for most community banks, building a trustworthy brand isn’t a conscious effort. billion-asset community bank. Build your community.

Community 139
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Strategies for fighting remote authentication fraud

Independent Banker

As more customers moved online, fraudsters took advantage of new and increasingly inventive opportunities to commit remote authentication fraud. Experts say community banks can use education, biometrics and solid cybersecurity practices to fight this growing area of crime. Online U.S. By Elizabeth Judd. New account fraud.

Fraud 160
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Super apps: The rise of an all-in-one platform

Independent Banker

Across the world, people are using super apps to send messages, purchase tickets and, of course, bank online. What are they, and how can community banks stay on top of this trend? Super apps, or apps that aggregate online or mobile user experiences into one central location, have taken off globally. By Colleen Morrison.

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Innovation Conversations: Rockland Trust

Independent Banker

When Rockland Trust synced up with an ICBA ThinkTECH Accelerator grad to launch a virtual digital banking platform, it took relationships between the community bank and its customers to a whole new level. For Rockland Trust, a $20 billion-asset community bank in Rockland, Mass., By Colleen Morrison.

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From The Phone To Email: How Scammers Hit SMBs

PYMNTS

When Maryland Attorney General (AG) Brian E. small businesses , making it the most popular type of cyberattack on the small business community. That’s because this malware masquerades as a legitimate online banking portal. AG Frosh’s warning pertained to a specific small-business cybersecurity threat.

Maryland 192
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Food Stamps Online: The $75B Grocery Game-Changer?

PYMNTS

Low-income consumers are far more likely to find it difficult to secure mainstream credit sources and are thus much more likely to make use of high-cost alternative credit sources when financial emergencies hit, often in the form of a payday, title, tax refund anticipation or installment loan. SNAP online .

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Wearable Wonder

Independent Banker

Many of your community bank’s customers are using smartphones, and most smartphone users with bank accounts are using mobile banking. By connecting to the Apple Watch in October, the $580 million-asset community bank became the first in Oklahoma to let customers carry their bank on their arm. By Ellen Ryan. Duggan Roberts does.