South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. Below is a breakdown of all 300 sessions, less the demos and sales pitches.

Conference 221

Conference Las Vegas Fraud Case Study 221

Chris Skinner

JUNE 19, 2017

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

Insights on Business

SEPTEMBER 13, 2018

From pipes to platforms, banks need to be redesigned as a set of business components in support of marketplace and digital banking. Instead, banks need to adopt a flexible, platform model where banks provide an “open banking” approach that aligns with a customer’s journey rather than just at a moment in time.

Operations 184

Operations Case Study Customer Experience Analytics 184

Chris Skinner

JULY 19, 2017

Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

Insights on Business

AUGUST 15, 2017

In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Read the case study or check out the press release for more details about RoboChat.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

In the world of digital banking, bigger isn’t always necessarily better. Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Read the case study or check out the press release for more details about RoboChat.

Leadership 79

Leadership Case Study Innovation Online 79