Perficient
DECEMBER 2, 2020
“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Don’t Wreck Your Customer Relationships. It’s not for the faint of heart. Join Us Next Week.
South State Correspondent
OCTOBER 26, 2023
Sunday Programming: consisted of a federal lobbying track, AI Summit, Small Business, Fraud, running a fintech, cannabis banking, and modernizing the banking core system. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming.
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Celent Banking
JANUARY 20, 2017
We’ve addressed this conundrum with five categories chosen to provide a broad cross-section of the banking landscape. Customer Experience. We expected to see nominations around digital banking, branch and core transformation, and payments, to name a few, and we weren’t disappointed. Operations and Risk.
Insights on Business
SEPTEMBER 13, 2018
From pipes to platforms, banks need to be redesigned as a set of business components in support of marketplace and digital banking. Instead, banks need to adopt a flexible, platform model where banks provide an “open banking” approach that aligns with a customer’s journey rather than just at a moment in time.
Chris Skinner
JULY 19, 2017
Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.
Chris Skinner
JUNE 19, 2017
We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air.
PYMNTS
JANUARY 30, 2020
How The Digital-First Initiative Helped BMO’s Staff. All of BMO’s improvements have led to vastly different in-branch customer experiences. Digitized services have reduced the number of customers requiring in-person teller interactions, and simple exchanges take a fraction of the time that was required before. “We
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