PYMNTS

OCTOBER 6, 2020

For example, Chime CEO Chris Britt recently said that unlike traditional banks that earn money off of fees and interest from loans, his company’s profits come mostly from card usage. Of course, the pandemic has forced banks – like all businesses – to rethink their priorities and make adjustments to how they interface with customers.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

JULY 17, 2019

In a recent Mastercard study, it was revealed that only 25 percent of online merchants were aware of SCA requirements , and of that group, 24 percent said they have no plans to support the requirements by the deadline. Dragging their heels could have serious financial implications, according to a separate study by Stripe.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. The accounts are to be held by Evolve Bank & Trust.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

AUGUST 11, 2017

Geoswift , Western Union Business Solutions and UnionPay International have announced the latest joint tuition payment promotion available to Chinese students studying in other countries. According to a press release , the promotion will deliver an enhanced user experience to simplify the payment experience for Chinese international students.

United States 109

United States Study User Experience Payments 109

The Paypers

DECEMBER 17, 2020

Nuapay has released a study revealing that consumers are frustrated with the user experience when making card payments online, according to the official press release.

User Experience 34

User Experience Payments Study Cards 34

PYMNTS

JANUARY 9, 2020

For merchants, it’s imperative to take stock of the existing (and evolving) payment preferences that can be markedly different across generations – but delivering a seamless experience is a way to cement loyalty and drive repeat purchases. Bringing consumers and merchants together used to be a fairly straightforward process.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. This study showed that consumers display significant interest in real-time payments once they fully understand them. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

PYMNTS

JUNE 11, 2019

In fact, a recent study found that cell phone numbers were the fifth-most-important part of respondents’ identities, following Social Security numbers, driver’s licenses, dates of birth and home addresses. Mobile wallets have become popular vehicles for storing and accessing credit card information, plane tickets and other documents.

Online 145

Online blockchain social media Security 145

PYMNTS

NOVEMBER 23, 2020

As the Mobile Order-Ahead Tracker® states, “AI can be leveraged to analyze and tally credit card transactions similar to how banking transactions are examined. Smart machine algorithms have allowed food delivery times to be accelerated, while AI-enabled voice assistants are helping restaurants rapidly fulfill orders.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

SEPTEMBER 19, 2019

These solutions can analyze consumers’ personally identifiable information (PII) and transactional data, helping combat and identify irregular credit card activity for specific patterns — whether false positives or actual fraud. A recent study found that 60.8

Fraud 128

Fraud Security System Data 128

Independent Banker

DECEMBER 31, 2021

Consumers are increasingly interested in buy now, pay later products, which are cutting into credit card usage. of buy now, pay later users experience credit score degradation. It may be easier to use a credit card if a consumer isn’t certain that they will keep the product.”. “It By Colleen Morrison. Quick Stat.

How To 91

How To Community Bank Community Lending 91

PYMNTS

SEPTEMBER 13, 2019

This is just one of the many questions PYMNTS set out to answer in the Consumer-Centric Authentication Study: Transforming The Consumer’s Digital Banking Experience , in collaboration with Entersekt. percent) or using mobile card controls (63.5 Whether sending money to friends and relatives (65.5 There are many reasons for this.

Fraud 166

Fraud Mobile Digital Banking Security 166

PYMNTS

AUGUST 9, 2019

-based Emerging Payments Association (EPA) published a report on the impact of SCA on the payments experience, and found that 75 percent of issuers said they would be ready by the Sept. Nearly three-fourths (74 percent) of issuers expect SCA to lead initially to a decline in user experience. 14 deadline. What Are the Issues?

Compliance 152

Compliance Regulation User Experience Retail 152

PYMNTS

SEPTEMBER 15, 2020

Payments firm Sokin , which offers payment cards in some 75 countries and digital wallets in 150 countries, recently announced plans to utilize biometrics and authentication technology from identity verification provider Jumio to verify users during onboarding.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

OCTOBER 23, 2019

In that study, over-the-top (OTT)/SVOD, which includes providers like Netflix, Hulu and Amazon, stood out as a well-performing segment, posting an average score of 67.8 Per a recent study , B2B subscription companies are most confident in the way they prioritize retention, with only 30 percent of them believing they could be doing more.

Study 139

Study User Experience Training Apple 139

PYMNTS

FEBRUARY 27, 2019

What’s driving all of our corporate demand and financial institution demand for instant payments is improving the user experience to meet consumer expectations,” Edwards explained, adding that the FinTechs in Silicon Valley have created the expectation that all of the consumer’s inbound and outbound payments are easy, safe and frictionless.

US 134

US Cards Millennials Payments 134

Celent Banking

JULY 22, 2016

At Celent, we have been talking about the "battle of rails" in payments, i.e. between pull-based payments running on the cards infrastructure, and push-based payments, such as Zapp, built on top of new faster/ real-time payment networks. As I discussed in another recent blog , Visa controls 97% of the debit card market in the UK.

Cards 100

Cards Case Study Payments Mobile 100

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Other studies indicate that mobile and connected banking offerings are most popular among millennials and other young consumers, meaning mobile banking apps’ popularity is likely to continue — and increase — in the coming years.

Fraud 165

Fraud Security Mobile User Experience 165

Gonzobanker

NOVEMBER 16, 2023

By providing visitors a way to directly interact through comments, “likes,” re-posts and more, an institution can deliver a more personal and credible user experience. MeriTrust Credit Union promoted a pink plastic credit card during the recent release of the live-action Barbie movie.

social media 97

social media Marketing Millennials Trends 97

PYMNTS

APRIL 25, 2019

The ECB has found that TIPS is encountering stiff competition from major tech companies’ digital contactless payment services, and that its user experience issues impede TIPS adoption. Companies that pay international partners must typically turn to slow-settling credit cards, account-to-account transfers or expensive wire transfers.

System 122

System Resources Payments User Experience 122

PYMNTS

JANUARY 28, 2019

It is also, according to reports, a favored new method by thieves, who will access someone else’s credit card information, use it to create a Fortnite account and then buy V-bucks, the game’s currency. Capital One ’s further reprots domestic card loans increased 8 percent or $5.8 Credit card loans increased 5 percent to $116.4

Video 128

Video Data Google Cards 128

PYMNTS

JANUARY 10, 2020

It’s about user experiences,” Boyle told Webster when describing the ongoing evolution of the connected vehicle ecosystem. “It This annual study found that super-connected consumers own at least six connected devices, while the average super-connected consumer owns as many as 7.7 It can’t be technology for technology’s sake.

Las Vegas 170

Las Vegas Software Payments User Experience 170

PYMNTS

AUGUST 15, 2019

A pair of late 2016 studies indicated that Japanese consumers, despite being digitally enthused, vastly preferred to make their payments in cash , with 70 percent of consumers across demographic groups reflecting that preference. credit card and 10 percent with other types of credit cards. And that problem is cash.

Mobile 154

Mobile Payments National Marketing 154

PYMNTS

JULY 24, 2019

Conventional wisdom seems to hold that challenger banks will eat traditional financial institutions’ collective lunch in the race for deposits, for checking, even for credit cards. Big Tech is good at promoting, designing and improving the user experience, he said. But legacy FIs, he said, do have a significant weapon at hand.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

JANUARY 10, 2020

percent of them according to the same study, are already transacting while they go, and are on the lookout for better methods of doing so. Moreover, as the most recent edition of the PYMNTS Visa How We Will Pay study reveals, those commuting consumers are also increasingly transacting consumers. And of those consumers, 51.2

Mobile 138

Mobile Study User Experience Report 138

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Most reports put the country in its first steps of recovery. .

Technology 181

Technology Apple New York City social media 181

PYMNTS

SEPTEMBER 26, 2016

Earlier this year, cybercriminals stole $81 million from the Bangladeshi central bank, and they also stole the trust that the SWIFT global payments network had built with its 11,000 users. According to a study by PYMNTS in conjunction with fraud detection company Forter, fraud jumped 137 percent in the U.S.

Security 100

Security Fraud System User Experience 100

PYMNTS

JANUARY 31, 2018

The survey from that identity assurance provider, conducted across 2,000 individuals, found that when it comes to applying for financial products at a financial institution (FI) — from checking accounts to credit cards — 40 percent of those online applications are never finished. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

NOVEMBER 12, 2019

consumers had their PII compromised in 2018 alone, and half of all consumers can find their birthdates, passwords, credit card details or even their Social Security numbers floating on the dark web. The study also found that 80 percent of analysts’ time is spent discovering and preparing data. Is Automation the Answer?

Fraud 100

Fraud Data Tools User Experience 100

PYMNTS

APRIL 11, 2017

As of the last PYMNTS/InfoScout report on in-store mobile wallet usage, and particularly for the longest running general purpose mobile wallet in the market, Apple Pay, 19 out of 20 users who could use a mobile wallet don’t. and Western Europe still kind of like their cards. And Kenya is where M-Pesa’s effects are most strongly seen.

Mobile 119

Mobile Study Survey United States 119

FICO

SEPTEMBER 2, 2020

Delinquency rates on consumer loans and credit cards, which are currently being suppressed with government and bank support, are expected to increase rapidly. To give an example, 45% of credit cards all over the world are managed by the strategies in FICO's credit decision support system.

Management 69

Management Customer Experience Risk Management Data 69

PYMNTS

MAY 5, 2016

Apple has taken the single-channel approach, driving the user experience primarily from its iOS. Android has adopted an open platform approach, which allows brands and the tech-savvy users of the world to customize the payments platform to function within their applications.

Mobile 100

Mobile Samsung Payments Apple 100

FICO

JUNE 27, 2022

Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3 credit cards for 27% of all transactions with average credit card debt of $3352.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

MAY 11, 2017

The app, called Undutchly, is a video game in the spirit of “credit card roulette,” intended to help a group settle a restaurant bill. Instead of a roulette wheel, users’ card data is tokenized and tucked away in one of several hiding places on the screen. I think it’s hard to learn just by studying,” Venturo said.

Innovation 143

Innovation Mobile ATM Tools 143

PYMNTS

DECEMBER 30, 2016

We’ve started providing better couponing abilities and one-time, unique shareable codes and more tools to merchants to put them in a better place to offer not only promotions to specific channel partners and targeted audiences, but also gift cards now and reporting on top of that.

Community 129

Community User Experience US Company 129