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The Year In Data: Measuring 2020’s Payments Innovation

PYMNTS

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. This study showed that consumers display significant interest in real-time payments once they fully understand them. 31 percent bank via app.

Data 277
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Retail’s 2020 Digital-First Payments Roadmap

PYMNTS

For merchants, it’s imperative to take stock of the existing (and evolving) payment preferences that can be markedly different across generations – but delivering a seamless experience is a way to cement loyalty and drive repeat purchases. Bringing consumers and merchants together used to be a fairly straightforward process.

Payments 151
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How Friendly Friction Builds Better Banking Experiences

PYMNTS

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169
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How Consumers Rate The State Of US Disbursements

PYMNTS

Millennial consumers probably wouldn’t be so generous. But data shows that what consumers increasingly do want is money pushed to them via the alias known as the debit card. Roughly 84 percent of consumers surveyed prefer the debit card to a mobile phone number or email alias. on a scale of 100. The Future of Filling a Need.

US 134
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Banks Turn To 3D Secure 2.0 To Fight Fraud

PYMNTS

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Other studies indicate that mobile and connected banking offerings are most popular among millennials and other young consumers, meaning mobile banking apps’ popularity is likely to continue — and increase — in the coming years.

Fraud 165
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Bridging The 40 Percent Gap In Online Banking

PYMNTS

The survey from that identity assurance provider, conducted across 2,000 individuals, found that when it comes to applying for financial products at a financial institution (FI) — from checking accounts to credit cards — 40 percent of those online applications are never finished. And the frustration level has grown.

Online 153
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Banks Must Up Their Social Media Game to Connect with Digital Natives

Gonzobanker

By providing visitors a way to directly interact through comments, “likes,” re-posts and more, an institution can deliver a more personal and credible user experience. MeriTrust Credit Union promoted a pink plastic credit card during the recent release of the live-action Barbie movie.