PYMNTS

MAY 8, 2020

Small- to medium-sized businesses (SMBs) are often forced to fit within banks’ consumer-facing services as they are too small to qualify as a corporate client, leaving an opportunity for FinTech innovators to develop unique products, services and user experiences designed for entrepreneurs, freelancers and SMB owners.

User Experience 175

User Experience UX Fintech Tools 175

PYMNTS

JUNE 17, 2019

In Citi’s case, one such example is friction-free payment offerings that reflect the evolving demands of both individual consumers and corporate banking clients. Take those bank account payments as one solid example of where incentives — even relatively small ones — could work to promote open banking. API Aggregation.

User Experience 196

User Experience Examples Innovation Cards 196

Perficient

JANUARY 16, 2023

Before we get into some of the more obscure and complex examples, let’s make sure we all agree on what the term embedded finance means. Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . What is Embedded Finance? .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

MARCH 26, 2020

And against that backdrop, these smaller firms seeking to modernize banking and payments must understand — and offer — payment experiences that tap into a consumer’s entire life cycle, not just financial services. Davis pointed to Amazon Go as one example, where payments truly are frictionless and are part of the overall commerce experience.

Community 247

Community Community Bank Mobile Cards 247

Perficient

NOVEMBER 4, 2020

Most AI solutions are either narrowly targeted to one kind of document (such as ID cards, invoices, or shipping labels) or require significant development effort to wire together the models, the repository, and the user interface. However, certain document types, like the note itself in our loan example, may have inconsistent layouts.

Training 322

Training Data Tools Examples 322

PYMNTS

SEPTEMBER 15, 2020

For example, if I should lose my card, I should be able [to] get a replacement, get it instantly pushed to my digital wallet and be able to activate it instantly online.”. Apple and Google are bringing a new level of user experience to banking and payments that did not exist before now,” Kikkeri said.

Fintech 224

Fintech Idaho Apple Google 224

PYMNTS

OCTOBER 1, 2020

For example, his firm’s research found that some 57 percent of customers are pretty sure they aren’t getting the same level of products or services that their banks’ wealthy customers receive — and they may not be entirely wrong. We let consumers round up their card transactions to a 3 percent savings bucket.”.

Cards 284

Cards Meeting User Experience Examples 284

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? Consumers who are dissatisfied with card controls, sending money to friends and relatives and paying bills are all more likely to cite this as their reason, with 24.1 percent, 25.5

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UX User Experience Survey Meeting 150

South State Correspondent

AUGUST 31, 2022

For example, not only are payee and payor matched up correctly, but the name string is consistently in the format: Title, First Name, Middle Name/Initial, Last Name, and suffix. Google’s Document AI , for example, can pull data from Google Maps. Other models charge per document, so scanning a US Passport, as an example, costs $0.30.

Training 448

Training Data Examples Taxes 448

PYMNTS

OCTOBER 6, 2020

For example, Chime CEO Chris Britt recently said that unlike traditional banks that earn money off of fees and interest from loans, his company’s profits come mostly from card usage. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

OCTOBER 22, 2020

We knew we had to pivot and act quickly to develop digital tools to enable self-servicing for our existing customers, while also increasing our focus on driving frictionless access to credit card applications for new customers.

How To 130

How To Fraud User Experience Cards 130

PYMNTS

SEPTEMBER 9, 2019

One of the ways that these websites are able to differentiate is through user experience. A key part of user experience is payment speeds. When a user wins a big amount, they want to be able to withdraw their winnings as quickly as possible. Most importantly, the new legal atmosphere in the U.S.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Credit and debit card penetration in markets like Mexico is still low compared to the U.S.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

NOVEMBER 23, 2020

As the Mobile Order-Ahead Tracker® states, “AI can be leveraged to analyze and tally credit card transactions similar to how banking transactions are examined. AI tools can even be integrated into digital menu boards to display offerings that are informed by customers’ ordering histories, for example.”.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

SEPTEMBER 6, 2018

corporate expense management solutions provider Fraedom , which was recently acquired by Visa , will be providing its commercial card technology to U.S.-based “Our new suite of commercial card services will enable them to achieve enhanced operational efficiencies and help ease customers’ day-to-day needs.”

Management 100

Management User Experience Cards Mobile 100

PYMNTS

DECEMBER 10, 2020

Here you’ve got this once in a lifetime shift — a forced march to digital — and yet there are still very few banks that can instantly issue and push a card to a wallet or truly manage my card,” he said. The user experiences [with FinTechs and challenger banks] are better. This is not science fiction,” he said.

Compliance 262

Compliance Innovation Apple Fintech 262

PYMNTS

APRIL 27, 2020

Consumers know it as the fingerprint or facial recognition on credit cards. But for eCommerce biometrics focuses almost exclusively on validating user identity. For example, different technologies distinguish user identity in different ways. Fingerprints, for example, have been deployed as biometric markers for eCommerce.

Fraud 164

Fraud Company Security Comparison 164

PYMNTS

APRIL 2, 2019

And it is a very small start … we are in the early days,” Kirsch said, adding that “I don’t think I’ve [ever] seen a case where a PSD2 payment is as convenient to, [say], something like PayPal or credit card. The user experience today, in authorizing online payments, crosses anywhere from five to 15 screens.

Software 165

Software User Experience Security Compliance 165

PYMNTS

JULY 17, 2019

For example, U.K.-based The new [SCA] legislation highlights the importance of working with the right payment solutions that invest in [user experience] and ECR optimization,” he noted. Additionally, a majority thought there were already too many security checks regarding card payments. To some degree.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

JANUARY 9, 2020

For merchants, it’s imperative to take stock of the existing (and evolving) payment preferences that can be markedly different across generations – but delivering a seamless experience is a way to cement loyalty and drive repeat purchases. Bringing consumers and merchants together used to be a fairly straightforward process.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

SEPTEMBER 19, 2019

These solutions can analyze consumers’ personally identifiable information (PII) and transactional data, helping combat and identify irregular credit card activity for specific patterns — whether false positives or actual fraud. The increasing risk of fraud is prompting many firms to implement AI-based solutions.

Fraud 128

Fraud Security System Data 128

Independent Banker

DECEMBER 31, 2021

Consumers are increasingly interested in buy now, pay later products, which are cutting into credit card usage. of buy now, pay later users experience credit score degradation. It may be easier to use a credit card if a consumer isn’t certain that they will keep the product.”. Illustration by Wenjin Chen/Getty Images.

How To 91

How To Community Bank Community Lending 91

PYMNTS

MARCH 20, 2020

He said the stage is set for FIs to leverage advanced technologies to determine the “individual personalities” of ATMs, and the stressors they encounter — weather, for example, or where an urban location may see heavier demand and use than a rural area. We are looking for a specific type of interaction,” said Johnstun. “We

ATM 181

ATM Mobile Data Examples 181

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. There will always be people who want to go in and use their card face-to-face,” she noted. Finding Flexibility.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

OCTOBER 7, 2019

Commercial Cards’ Role in Data Integration. While data integration and APIs support seamless functionality and sophisticated analytics of expense and spend management, there’s another impact that an API-first approach can have on how corporates embrace commercial card products. Mixing Data With Human Behavior.

Cards 129

Cards Analytics Management Data 129

Perficient

JANUARY 18, 2021

And what the search quality raters do doesn’t feed directly into the Google algorithms, but it’s kind of like feedback cards that a restaurant might get from diners. Do you have a great user experience? Do you have a great customer experience? So, do you have the best content and products?

Video 398

Video Google Customer Experience User Experience 398

PYMNTS

OCTOBER 11, 2018

For example, get ready for a mobile phone from Pundi X geared toward bringing blockchain into the literal hands of millions. Thus, in two separate announcements from one company, we might glean a sense of blockchain underpinning various user experiences in daily life. for a Coca Cola that would normally cost $1.

blockchain 199

blockchain Payments cryptocurrency Data 199

PYMNTS

DECEMBER 4, 2018

Take, for example, Uber’s recently announced four-tier loyalty program tied to Uber POOL and Uber Eats, which will eventually extend to bikes and scooters. Services offered include price protection and free food delivery, once users reach certain spending thresholds. Venmo, too, has been rumored to be jumping on the loyalty bandwagon.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

SEPTEMBER 29, 2020

Consumers are also beginning to adopt new payment methods, eschewing cash for debit cards, credit cards or mobile wallets that can be used for brick-and-mortar as well as online transactions. This is also a significant departure from the pre-pandemic payment normal, he stated.

Payments 172

Payments Regulation Online Retail 172

PYMNTS

FEBRUARY 21, 2019

Financial technology firm Green Dot , which made its name on its prepaid debit card solutions, is ramping up its focus on Banking-as-a-Service (BaaS) after posting $14.3 The Intuit partnership is expanding, too, noted Streit, thanks to a BaaS collaboration that enables Green Dot to link Intuit users with full-service bank accounts.

Taxes 188

Taxes User Experience Cards Operations 188

PYMNTS

NOVEMBER 18, 2019

I can decide I want to pay my credit card bill at a particular time — maybe at the last possible moment.”. He told PYMNTS this consumer mindset is reflected, for example, in statistics from the United Kingdom that show a significant number of transactions happen outside of regular banking hours. In the U.S.,

Course 124

Course Payments Cards Examples 124

PYMNTS

JULY 17, 2020

Most cities and towns use their own payment systems, with many requiring consumers to obtain special cards or tokens to ride their trains, buses and trolleys. He explained that this results not only in higher transportation costs but also in slow, friction-laden travel experiences. Mass transit systems in the U.S.

Payments 150

Payments St. Louis Los Angeles San Francisco 150

PYMNTS

OCTOBER 13, 2017

To put it another way, the theme of the fairy tale applies to the transactional world in which we live — getting it all just right and in balance, a crucial concept when it comes to the consumer experience and security in card-not-present (CNP) transactions. Balance is the only way to boost card revenue.

Security 108

Security CA Payments Analytics 108

PYMNTS

MAY 20, 2020

Many of us are buying goods or services (streaming media, for example), that were not on the radar before. All of this data serves up a rich opportunity for fraudsters to fly under the radar amid the waves of card-not-present transactions, monetizing stolen credentials or trying to complete (false) chargebacks. Permanently.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

JULY 30, 2019

Having recently announced a $400 million Series F funding round, Nubank is developing a small business banking solution after expanding from its initial services as a credit card issuer. In small business banking, the friction points that threaten the user experience are quite similar in Latin America to the friction faced in the U.K.,

User Experience 122

User Experience America Analysis Industry 122

PYMNTS

APRIL 8, 2019

Gig workers, for example, will likely soon see an upgrade to their payments speed, thanks to a bit of help from their card network friends. Card Payouts is a card-based, front end user experience that integrates with treasury banks’ existing infrastructure. Visa Ups the Pace of Gig Payments.

Data 100

Data Payments Cards San Francisco 100

PYMNTS

OCTOBER 25, 2017

For example, we are working with a virtual prepaid Visa card which, coupled with a user experience layer and Apple Pay, can create an alternative to a gift card for any near-field, communication-enabled merchant. That has potential to replace the entire gift card business as we know it.

Mobile 100

Mobile User Experience Examples Millennials 100