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The Impact of Mobile Card Apps On FI Customer Retention

PYMNTS

The trend toward digitization in consumers’ lives isn’t new, but COVID-19 has accelerated it dramatically over the past several months. Deposits had already been trending away from community banks and credit unions anyway, but COVID-19 has accelerated that shift. Lesher said a few key features comprise a modern, digital-first offering.

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Deep Dive: How FIs, Customers Are Navigating The Coronavirus-Inspired Spike In Digital Banking Demand

PYMNTS

The coronavirus pandemic has consumers around the world turning to digital devices to access banking services. The new surge in demand is putting financial institutions’ (FIs’) online and mobile offerings to the test and allowing FIs to show off their digital investments and know-how to assure customers that they are in good hands.

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For Millennials, Traditional Banking Is Not Anathema

PYMNTS

Turns out millennials are not the different-kind-of-banking-breed some had thought. In a survey held from the end of June into early July and conducted by SurveyMonkey , the web-based survey firm queried more than 1,000 adults above the age of 18, 290 of which were defined as 18- to 34-year-olds: millennials.

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Capital One Joins Effort to Educate Seniors About Online Banking

Bank Innovation

Banks only care about millennials, right? Not really, though marketing about digital efforts may make it appear that way.

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Mastercard Card Clearing In China, Unattended Retail, Rapid Settlements Top This Week’s News

PYMNTS

China’s central bank gave Mastercard the green light on Feb. 11 to set up a bank card clearing business, providing it with access to a $27 trillion payments market. The People’s Bank of China said it has approved an application by Mastercard’s Chinese joint venture to run a bank card clearing business in the nation.

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Bridging The 40 Percent Gap In Online Banking

PYMNTS

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

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Survey: Quarter Of Americans Open To Banking With Big Tech

PYMNTS

Despite the surge in mobile payments and online banking , no one is predicting the disappearance of traditional banks and their brick-and-mortar branches. . trillion in credit and debit card purchasing volume that could potentially be in play, which could hurt the financial institutions (FIs) serving these consumers today. .

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