PYMNTS

FEBRUARY 26, 2020

This is the year that customer experience surpasses brand and price as the most important factor in retail. Supermarkets ruled this survey. The survey also found that department stores are stronger online than in-store. Brands that are dealing with demanding customers can’t afford to sit back and wait for this to play out.

Customer Experience 167

Customer Experience Branding Retail Online 167

PYMNTS

OCTOBER 9, 2019

A survey by Piper Jaffray gathered the data from 9,500 teens across 42 U.S. 1 rank, and lululemon hit a new survey high as the No. 7 preferred apparel brand. Within footwear, Crocs also achieved a new survey record as the 7th preferred footwear brand.”. states, with an average age of 15.8

Survey 100

Survey Branding Video Online 100

PYMNTS

NOVEMBER 7, 2018

7) that it has released the results of the Ping Identity 2018 Consumer Survey: Attitudes and Behavior in a Post-Breach Era , which found that many consumers are making changes in how they interact with companies to ensure their own personal data is protected from a breach.

Survey 153

Survey Data Security Branding 153

The Financial Brand

MAY 24, 2024

This article Counterpoint: Why NPS and Surveys Don’t Suck appeared first on The Financial Brand. The Financial Brand recently argued that these common customer feedback tools have little value. This article Counterpoint: Why NPS and Surveys Don’t Suck appeared first on The Financial Brand.

Survey 17

Survey Branding Tools Customer Experience 17

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 140

Survey US New York Millennials 140

PYMNTS

FEBRUARY 27, 2019

A new survey found that Costco Wholesale has beat out Amazon in customer satisfaction. The annual American Customer Satisfaction Index (ACSI) survey shows that, after taking the top spot in customer satisfaction in the eCommerce space since 2010, Amazon dropped 4 percent to an ACSI score of 82 (out of 100), while Costco scored an 83.

Survey 129

Survey Retail Apple Branding 129

The Financial Brand

DECEMBER 7, 2023

This article CEO Survey Finds ‘Cautious Optimism’ Among Banking Leaders appeared first on The Financial Brand. This article CEO Survey Finds ‘Cautious Optimism’ Among Banking Leaders appeared first on The Financial Brand.

Survey 33

Survey Branding Regulation Banking Trends 33

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 131

Survey US New York Millennials 131

PYMNTS

MAY 18, 2018

Overstock has unveiled 17 exclusive private label furniture brands, featuring more than 16,000 furniture and home décor products. Brands, introduced through the new selection, include The Gray Barn, Carson Carrington Home, and Laurel Creek.

Branding 122

Branding blockchain Retail Trends 122

PYMNTS

AUGUST 26, 2019

To provide men’s personal care items that feel like premium brands at accessible price points, eCommerce innovators are building product lines through the direct-to-consumer (DTC) model. Founder Matt Mullenax was inspired to start the brand after cutting his teeth in the DTC world as an early employee at Bonobos.

Branding 163

Branding Minneapolis social media Company 163

PYMNTS

JANUARY 7, 2021

This survey is one of the ways we are continuing to monitor the potential impact of [the] coronavirus on firms,” Executive Director of Consumers and Competition Sheldon Mills said in a statement. We are in an unprecedented — and rapidly evolving — situation.

Survey 172

Survey Payments Groups Data 172

PYMNTS

AUGUST 9, 2018

percent of those surveyed noted it as a priority, with nearly half (47 percent) of consumers being unaware that they could use an app at all to pay for gas. Brands are improving their food services, renovating bathrooms, expanding their shop offerings and expanding their mobile payment options. Not terribly important to customers.

Branding 100

Branding Mobile Data Study 100

PYMNTS

MARCH 13, 2018

In an annual survey of the reputations of the “most visible” corporate brands, Apple Inc. The reason behind Apple and Alphabet’s fall in the Harris Poll Reputation Quotient survey may have had to do with their lack of product releases, which tend to garner attention. The poll was based on a survey of 25,800 U.S.

Survey 100

Survey Apple Google Indiana 100

PYMNTS

SEPTEMBER 9, 2020

Wenzel said that when Amazon surveys customers, trust is the critical element to actually making a sale happen — more than price or selection, and cutting across all demographic groups. She said a “trust halo” that surrounds the payment product often acts as a boost for other brands. What does widening the aperture look like?

Branding 220

Branding Online Retail social media 220

The Financial Brand

SEPTEMBER 15, 2023

This article Why Your Next Strategic Plan Should Start with a Board-Management Survey appeared first on The Financial Brand. Surveying the board and management can ensure there's no misalignment. This article Why Your Next Strategic Plan Should Start with a Board-Management Survey appeared first on The Financial Brand.

Survey 36

Survey Management Branding Groups 36

PYMNTS

OCTOBER 24, 2019

A new survey has found that the biggest obstacles hindering online retailers from doing business abroad is fraud prevention, and currency and payment processing. However, the survey reported that less than half of U.S. In fact, North America’s top 1000 eRetailers have sold $143 billion worth of goods to customers outside the U.S.,

Survey 101

Survey Fraud Retail Online 101

PYMNTS

SEPTEMBER 12, 2016

A study by Dotcom Distribution, a logistics and fulfillment firm, found that close to 90 percent of online shoppers consider delivery times central to their decision to shop with an eCommerce brand in the future. The results of the survey show a discerning customer who wants fast shipping and is willing to pay for it when it counts.

Branding 100

Branding Security Survey Retail 100

PYMNTS

APRIL 19, 2017

But in a world where consumers can virtually buy any product from any retailer with a few clicks, apparel brands have found themselves to be far less influential than they once were. Brands can’t afford to bet wrong on what products will appeal to customers. “You Brands immediately wanted to do two things,” Fields said.

Branding 108

Branding Retail Data Survey 108

PYMNTS

JULY 29, 2016

Instagram followers and engagement has skyrocketed among brands and celebrities over the past year, according to a study by ARK Investment Management , illustrating that the photo-sharing social platform “seems to be cementing its position as the ideal platform for premium brand advertising.”. “In

Branding 100

Branding Survey Study Trends 100

PYMNTS

DECEMBER 14, 2017

Only 3 percent of survey respondents told PYMNTS and i2c that they had not been focused on new payments products and features within the last year. Karen Webster recently hosted a webinar with i2c executive vice president of global client success Peg Johnson to dig into the Index survey results and reveal what FIs can learn from the data.

Innovation 162

Innovation Branding Payments Survey 162

PYMNTS

JUNE 26, 2018

Kaspersky Lab , the security company, announced Tuesday (June 26) a new “State of Industrial Cybersecurity 2018” survey, which found that 65 percent of organizations globally believe that OT/ICS security risks are more likely with IoT over the next year.

Survey 111

Survey Company Cyber Security Security 111

PYMNTS

MARCH 20, 2019

Amazon.com Head of Beauty for Private Brands Kara Trousdale said in the announcement, “Our goal is to help customers spend less time and money searching for the right skincare solutions.” Kearney survey. And, according to One Click Retail , Amazon sold $1.9

Branding 109

Branding Retail Survey Report 109

PYMNTS

JULY 28, 2016

Hold on to your designer, hipster-esque trilby hat, because things are about to get a little confusing (but also this could be a major opportunity for brands to compete and “win” in a new retail space). Aspirational consumers are looking for brands to stand for something bigger than product benefits.

Branding 100

Branding Survey Study Retail 100

PYMNTS

JULY 30, 2019

Most of Houzz’s research is based on analytics and surveys sent to the community, which provides them with real-time information on the health of the market. Co-branded credit cards are rooted in the early days of retail, when retailers began to work with banks instead of issuing their own cards.

Branding 129

Branding Cards Community Analytics 129

PYMNTS

FEBRUARY 23, 2016

According to Marketing magazine’s 2016 Consumer Superbrands survey , British Airways managed to hold its top spot among the most favored (or favoured) brands among consumers in the British Isles. 11 on Marketing’s Superbrand survey. Microsoft, for example, slid 16 spots from its previous No.

Branding 100

Branding Survey Analysis Marketing 100

PYMNTS

OCTOBER 3, 2016

The RAND survey also found that 44 percent of the time, victims first learned of a breach through a source other than the breached firm — usually news reports. As for how to generate “positive” breach experiences — the survey found that prompt alerts and frequent updates generally led to the highest level of consumer reviews.

Branding 187

Branding Survey Fraud Data 187

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

DECEMBER 20, 2017

This makes for a strong brand image that’ll remain on their minds. Your brand should exist everywhere your audience does and engage them wherever they’re comfortable. For example, well-known companies like Zappos and Amazon have a unique voice through which they deliver their brand message.

Branding 142

Branding social media Customer Experience Training 142

Perficient

AUGUST 13, 2021

As a result, the industry is experiencing a decline in brand loyalty in favor of pricing. A brand may bring a customer in the door, but pricing seals the deal. In short, a brand attracts shoppers, but pricing closes the deal. The pandemic accelerated this trend.

Policies 294

Policies Customer Experience Branding Survey 294

PYMNTS

JULY 2, 2020

This month’s Deep Dive examines loyalty programs’ significance for retaining members, generating customer referrals, adding cost efficiency and enabling user-generated content, such as ratings, that can help boost brand awareness. percent of CU members in the survey said they would prefer their CUs to not innovate at all, while 76.3

Innovation 155

Innovation Branding Tools Innovation Strategies 155

The Paypers

DECEMBER 27, 2018

(The Paypers) US consumers appreciate Amazon more than other brands, according to a series of surveys conducted by Morning Consult.

Survey 31

Survey Branding US 31

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. 1) Know Me – Data & Analytics Relevant to the Customer.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JUNE 8, 2020

With delayed and late B2B payment terms continuing to raise concerns throughout supply chains around the world, some of the biggest brands have taken measures to support the cash flow of their vendors. Not all companies are taking the same tactic, however.

Branding 131

Branding Payments Data Capital 131

The Financial Brand

MAY 4, 2023

Power Survey Shows appeared first on The Financial Brand. Power Survey Shows appeared first on The Financial Brand. Power Survey Shows appeared first on The Financial Brand. This article Slips in Customer Service Can Prove Extra Costly Now, J.D. Exceeding expectations is key.

Survey 31

Survey Branding Customer Experience 31

PYMNTS

SEPTEMBER 6, 2016

Let’s face it, data analysis can be a costly and time-consuming affair and can sometimes take weeks or months of scouring through troves and troves of data from a number of channels, like sales, surveys, customer reviews and social media, to even interpret how consumers might be responding to a certain brand or product. ”

Branding 100

Branding Meeting Management social media 100

PYMNTS

FEBRUARY 3, 2017

Craig McDonald, CEO of MailGuard , joined this week’s Hacker Tracker to provide some insight into how fraudsters perpetrate phishing email scams and how trusted brands can prevent their name from being dragged through the cyber mud. Making Consumer Trust Pay Off. It’s no wonder hackers just keep phishing.

Branding 100

Branding California Google System 100

PYMNTS

JULY 15, 2020

On Wednesday (July 15), PYMNTS reported that as many as 30 percent of surveyed Main Street SMBs that are struggling to maintain cash flows say their troubles are solely the result of the pandemic, while 54 percent say the pandemic is partially to blame.

Retail 167

Retail Report Branding Maine 167