PYMNTS

MAY 14, 2020

The latest to report, Wine.com – which bills itself as the nation’s leading online wine retailer – earned $165 million in revenue and saw 25 percent growth for fiscal 2020, ending March 31. In April, Wine.com surveyed over a thousand new customers and asked them about their past, current and expected online shopping behavior.

Online 164

Online Retail Millennials Analytics 164

PYMNTS

JUNE 6, 2017

The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. Square Root CEO Chris Taylor commented on the retail landscape and what’s needed to improve brick-and-mortar success down the line.

Study 100

Study Retail Austin Customer Experience 100

PYMNTS

FEBRUARY 28, 2020

You’re Constellation Brands. One of your leading brands is Corona beer. Two: Corona is going full speed ahead with the launch of its hard seltzer brand extension. What we don’t know is whether or not the retailers that will sell this — or any product for that matter — will be hit domestically by fear of being in public places.

Case Study 211

Case Study Branding Study social media 211

PYMNTS

FEBRUARY 24, 2016

When it comes to a retailer protecting its assets — digital and otherwise — the intrinsic assumption might be that the focus ought to look outward. But the reality is that the greatest security threat facing retail companies, according to a number of recent surveys, often comes from within. In a story posted yesterday (Feb.

Retail 100

Retail Fraud Survey Branding 100

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. Merchants are optimizing their eCommerce operations, but this is posing challenges for some, including luxury merchants. This is partly due to the growing participation of luxury retailers that have signed onto the platform.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

OCTOBER 22, 2018

Instagram, the photo-sharing social media network operator owned by Facebook, has surpassed Snapchat as the most frequented social media platform among teenagers. for its annual survey, which is in its third year. The average age of the survey respondents is 16. Piper Jaffray polls 8,600 teenagers across the U.S. ”

social media 143

social media Survey Branding Apple 143

PYMNTS

AUGUST 31, 2017

Retailers trying to bridge the growing gap between the shopping trends of Baby Boomers, Generation Z and every demographic in between may think they have the different generations figured out, but in some cases, operating on assumptions can lead to missed sales. Baby Boomers. was home to 81.3 was home to 81.3 million people in the U.S.,

Retail 147

Retail Millennials Study Trends 147

PYMNTS

APRIL 17, 2020

Those were quantified yesterday in a new Internet Advertising Bureau survey that shows a steep decline expected in ad spending across digital media. The IAB surveyed more than 200 U.S. The IAB survey doesn’t come as a complete surprise, although the 98 percent number is steeper than many observers expected.

social media 188

social media Survey Google Branding 188

PYMNTS

MAY 22, 2017

A new study has found that retail global expansion has lost some steam, and while the United States remains the most active, Europe is now the preferred spot for expanding retailers, according to Chain Store Age. The results found that retailers’ expansion into new markets increased by 2 percent in 2016, down from 3.1

Retail 108

Retail United States New York City Study 108

PYMNTS

FEBRUARY 15, 2019

eCommerce brands are opening up pop-up shops in cities to test out brick-and-mortar retail, and Recess is using this platform to highlight its hemp-extract beverages in a temporary space in New York City that is dubbed the Take A Recess IRL Pop-Up. On a seasonally adjusted basis, retail sales dropped by 1.2 percent.

Retail 116

Retail New York City New York Los Angeles 116

Perficient

JANUARY 11, 2021

The brands that can operate with speed and agility win in this environment. Pinterest and other retailers had to reimagine the fitting room. In-app feedback and surveys can be excellent ways to monitor user pain points and areas of friction. User feedback should drive the decisions for your mobile product.

Mobile 502

Mobile Strategy US Management 502

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. Rewards can help lure customers to a brand and keep them there. In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 credit cards, 1.3 debit cards and 1.3

Retail 137

Retail UX Cards Branding 137

PYMNTS

JULY 16, 2020

It’s “health concerns first” for retailers during the pandemic. Knowing this, retailers from Apple to Best Buy and beyond have opened up their appointment shopping capacity. It is not difficult to roll out a robust reservation solution in a short period of time,” says a blog post on the Retail Industry Leaders Association. “It

Retail 153

Retail Survey Mobile Software 153

PYMNTS

JANUARY 22, 2020

But direct-to-consumer (DTC) retail is undergoing some significant changes, which could help strengthen DTC activities for years to come. Personalization is among the trends gaining fuel in the DTC world, reflecting larger changes in the retail world. Don’t call it a makeover, not yet. DTC Analytics. The company has raised $5.6

Los Angeles 131

Los Angeles Analytics Retail Survey 131

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

APRIL 1, 2020

While it is the only option for many retailers, eCommerce is running into its own limitations under the pressure of the COVID-19 crisis. The most concerning news about those limitations comes as retailers get a handle on how and why eCommerce orders have spiked since stores started closing at the end of February.

social media 216

social media Retail Michigan Strategy 216

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Now, healthcare providers have to work to maintain loyalty just like any other brand.

Payments 263

Payments Data Survey Report 263

PYMNTS

OCTOBER 1, 2020

A Mastercard survey revealed 76 percent of small businesses in North America said the pandemic prompted them to become more digital. Six key elements are examined: business strategy, management and operations, growth and marketing, getting paid, making payments and protecting employees and customers.

Tools 262

Tools Cards Guidelines Online 262

PYMNTS

SEPTEMBER 14, 2018

A new survey has found that big retailers like Apple and Nike are losing favor in China, as consumers are showing a preference towards local brands. Chinese brands have been better at leveraging social media to reach out to shoppers in China,” said Catherine Lim, a Bloomberg Intelligence analyst.

Apple 101

Apple social media Branding Survey 101

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

AUGUST 7, 2018

He said the company’s pilot program, which initially sold meal kits in 17 Costco stores and has expanded to 80 locations within three months, has “further validated to us the power of Costco’s retail platform.” Retailers have realized that consumers still like to come into stores,” Kilcourse said.

Retail 101

Retail Company Strategy Branding 101

PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

NOVEMBER 9, 2020

For instance, shares of Brinker International, which operates or franchises about 1,600 Chili’s Grill and Bar locations and other eateries, were up 15 percent as of midday Monday. Shares of Domino’s Pizza , which operates 17,000 stores, and Papa John’s International, which has about 5,500 pizza shops, were both down about 5.5

Kentucky 253

Kentucky Survey New Jersey Dallas 253

PYMNTS

JUNE 7, 2016

Whether they’re dedicated marketplaces or just random utility apps, the push seems to be on from retailers to transition whatever mobile-based services their consumers are currently using to walled-off apps. “Overall, the survey results showed that mobile app users are spending $7.40

Retail 100

Retail Mobile Survey Branding 100

PYMNTS

DECEMBER 4, 2020

Discount retailer Big Lots reported a third-quarter profit of $29.9 The average revenue estimate of six analysts surveyed by Zacks Investment Research was $1.38 The Broyhill brand and the Lot and Queue Line were also launched across 750 stores in the third quarter, with fast scaling of eCommerce proficiencies. million on $1.38

Columbus 141

Columbus Ohio Survey Strategy 141

PYMNTS

MAY 20, 2020

A devastating small business survey on one hand, and a possible link to social commerce on the other. Although the company’s survey with the Small Business Roundtable was in motion before the pandemic, its timing was prescient and its results were dramatic. Facebook helped conduct the survey of 86,000 SMB owners.

Video 200

Video Survey social media Branding 200

PYMNTS

JULY 16, 2020

The gloves are off in the retail landlord leasing battle, with Simon Property Group now suing mall tenants who aren’t paying their rent. On Tuesday (July 14), the country’s biggest retail real estate investment trust filed a lawsuit against Eddie Bauer for $6.2 Other retail real estate analysts are a bit more optimistic.

Groups 151

Groups Retail Comparison Survey 151

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. This design deficit is a liability and a top-of-mind concern for payments executives we surveyed. Personalization is no longer the purview of retail banking—or limited to the front office.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JUNE 25, 2020

Last year, PYMNTS’ How We Will Pay Survey found that while an increasing share of U.S. In a world where physical retail was, by and large, shut down for three months, our consumer surveys have since found that many U.S. households had voice-enabled devices, only 31 percent used the devices for purchases.

Google 141

Google Survey Apple Innovation 141

PYMNTS

MAY 23, 2019

has joined the ranks of companies and brands setting up innovation labs. Innovation labs and technology and business incubators are nothing new, of course, but the rise of eCommerce, omnichannel retail, digital payments and other such efforts has provided fresh fuel and motivation to that trend. In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

SEPTEMBER 7, 2017

These days for brick-and-mortar retailers, meeting consumers at their doorsteps goes beyond operating online and digital stores. Retailers have to be OmniReadi — capable of selling in a wide range of channels and offering cohesive and creative shopping experiences that span in-store, online and in-app.

Survey 108

Survey Report Retail Online 108

PYMNTS

MARCH 16, 2017

Williams-Sonoma announced its operating results for Q4 and fiscal year ended January 29, 2017 on Wednesday (March 15). The retailer said it had profit of $1.63 per share, according to an average estimate of 14 analysts surveyed by Zacks Investment Research. “In per share and earnings of $1.55

Leadership 100

Leadership San Francisco Branding Customer Experience 100

Chris Skinner

MARCH 15, 2017

The survey showed that 68% of consumers thought a bank branch was essential when opening a new current account, compared with 25% who favoured a mobile app. Since 2010, 19 new retail and commercial banking licenses have been issued, with at least eight more pending as at January 2017. We’re happy being customers’ second bank.

Regulation 291

Regulation Retail Survey Mobile 291

PYMNTS

DECEMBER 15, 2016

Pressure continues to mount on online retailers (who aren’t Amazon) to compete. A new study from leading omnichannel commerce technology and operations provider Radial has analyzed consumer attitudes among Amazon shoppers. Below are some of the key findings from the survey.

Data 100

Data Survey Retail Study 100

PYMNTS

DECEMBER 16, 2019

A recent National Restaurant Association (NRA) survey found that 43 percent of consumers want to order via app, but only 18 percent of NRA members have it on the menu. Gift cards now boast the highest rate of fraud attempts of all retail-issued cards – a dubious distinction that proves their popularity with everyone, including crooks.

Mobile 134

Mobile Fraud Cards Survey 134

PYMNTS

NOVEMBER 25, 2019

percent of consumer retail product subscribers plan to terminate their services in the next 12 months — a data point that should be on the mind of all merchants taking part in subscriptions. And research finds that 12 percent of subscription consumers can no longer afford to keep buying products via that retail method.

Retail 160

Retail Branding Payments Data 160

PYMNTS

OCTOBER 14, 2020

Retailing used to be about three things: location, location and location. This week retailers are showing signs that they’re concerned about the first mile — product availability — as well as the last mile. “Bed Research on the retail side also shows “first mile-last mile” concerns. That’s the consumer side.

Retail 130

Retail Strategy Management Survey 130