PYMNTS

MARCH 18, 2020

In normal times consumers look for three things from a retailer: price, product and location. Although there’s no survey to prove it yet, a new factor has likely risen to No. With stores closed (for the most part) retailers need to find reliable ways to communicate with their customers. 1 amid the coronavirus crisis: trust.

Retail 153

Retail Branding social media Online 153

PYMNTS

NOVEMBER 11, 2020

Buy now, pay later (BNPL) payments platform Afterpay is teaming up with retailer Gap to offer flexible spending options as the holiday shopping season gears up. Participating Gap brands include Old Navy, Gap, Banana Republic, and Athleta. . “By It also teamed up with major retailers across the U.S.

Retail 222

Retail Charlotte Branding Millennials 222

PYMNTS

SEPTEMBER 4, 2020

It has now been six months since the coronavirus outbreak was declared a pandemic on March 11, and consumers are more likely than ever to shop and pay online, not only for retail goods, but for groceries and food orders from restaurants. adults now purchasing food, groceries and retail items online. We surveyed 2,437 U.S.

Online 248

Online Data Retail Survey 248

PYMNTS

MARCH 30, 2020

retail picture is bleak in this time of COVID-19. The Confederation of British Industry (CBI) said on Thursday (March 26) that its monthly survey of retailers showed the weakest outlook since April 2009. The results of its survey suggest that U.K. These are extraordinary times for the retail sector. But the U.K.

Retail 141

Retail Survey Branding Online 141

PYMNTS

MAY 26, 2020

Faire said: “This has raised a common question for brands and retailers: How can we safely connect and continue doing business under this new set of risks?”. According to the statement, Faire brands and retailers will receive year-round access to the following: Virtual showrooms that will allow retailers to view entire catalogs.

Online 131

Online Branding Video Retail 131

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 140

Survey US New York Millennials 140

PYMNTS

FEBRUARY 11, 2019

But the growing use of those brands to attract sales is also leading to more focus on potential challenges for online, private label retail over the next few years. Private brands, of course, are hardly new, and their use in retail predates the birth of eCommerce. Consumers can buy furniture anywhere.

Retail 158

Retail Branding Online Seattle 158

PYMNTS

MAY 11, 2020

As retailers, especially those marked non-essential, move to digital commerce platforms they’re also finding new ways to stay in touch with customers during the pandemic. According to eCommerce automation and analytics platform Yotpo, more than 65 percent of online shoppers are browsing or buying from their mobile devices. “Our

Retail 176

Retail Branding Mobile Analytics 176

PYMNTS

JANUARY 21, 2021

The COVID-19 crisis and the digital shift that it accelerated are making five lessons clear that tradition brick-and-mortar retailers must heed if they want to survive, according to Karen Webster. The key lesson traditional merchants must learn is that “retail’s competition is the marketplace, not other category competitors,” Webster wrote.

Retail 179

Retail Branding Analysis Online 179

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 131

Survey US New York Millennials 131

PYMNTS

JUNE 5, 2020

With the most recent COVID-19 studies from PYMNTS reinforcing the need for health and safety in the retail world, some retailers are stepping up to accommodate consumers’ concerns. A new survey from Ipsos found that U.S. Ipsos surveyed consumers and conducted mystery shopper visits at 45 of the top retailers.

Study 131

Study Retail Survey Compliance 131

PYMNTS

OCTOBER 15, 2020

Even online merchants who offer customers extended warranties at the time of sale traditionally see about a 4 percent or 5 percent conversion rate. Retailers] are seeing double-digit higher conversion rates when an extended warranty is shown – not on the extended warranty, but conversion rates on the product itself,” Levin said.

Online 334

Online Exercises Retail Capital 334

PYMNTS

DECEMBER 2, 2020

Driven by the pandemic’s push that has sparked a massive surge in online traffic and purchasing, the rise in gift card giving, validated by PYMNTS research, suggests that Americans are clearly embracing their new digital lifestyles especially when it comes to giving presents. “The PYMNTS research supports the finding.

Cards 160

Cards Retail Study Survey 160

PYMNTS

AUGUST 28, 2019

So-called Generation Z is also driving much of the innovation when it comes to retail. To reach consumers on the hunt for offerings that are “clean and natural,” the retail chain rolled out its Everspring household brand. And six in 10 shoppers said it factored into their decision of where to transact, Retail Dive reported.

Retail 148

Retail Trends Millennials Survey 148

PYMNTS

MAY 19, 2020

The results reversed a trend from last quarter, where the chain was one of many physical retailers facing a tepid holiday season that missed analyst expectations for sales, comparable-sales growth and earnings across the board. But things have reversed dramatically for the retailer amid the COVID-19 pandemic. percent to $134.6

Retail 221

Retail Los Angeles Survey Online 221

PYMNTS

MAY 13, 2020

Shoppers are making more trips to dollar stores, stocking up on store brands and bypassing snacks and sodas at convenience stores, according to a CNBC report that cited IRI , the Chicago-based data and analytics provider reported. One-third of consumers surveyed by McKinsey & Co.

Survey 131

Survey US Branding Analytics 131

PYMNTS

DECEMBER 12, 2019

The obituary for brick-and-mortar retail has been written many times. The results of a new survey found that most people — around 77 percent — plan on returning some of their gifts this holiday season, according to reports. About 20 percent of those surveyed said they would probably return upwards of 50 percent of their presents.

Retail 131

Retail Milwaukee New York City New York 131

PYMNTS

JUNE 4, 2020

Online commerce has soared during the pandemic, prompting retailers of all types and sizes to leverage how they use digital channels to bring back customers while a full return to physical retail remains months away. But given the depth of losses that brands like Gucci have seen, that won’t make up the lost revenue.

Retail 132

Retail Branding Online New York 132

PYMNTS

APRIL 16, 2020

Wednesday’s Commerce Department retail sales figures showed in no uncertain terms that consumer spending for non-essential goods has taken a huge hit. However, new data from PYMNTS shows that some non-essential items are moving online. percent, to be followed by another 10-point increase in the March 27 survey.

Retail 141

Retail Online Survey Branding 141

PYMNTS

MAY 27, 2020

With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. Now more than ever, our customers are interacting with our dealerships online.

Online 151

Online Management social media Branding 151

PYMNTS

MAY 18, 2018

Overstock has unveiled 17 exclusive private label furniture brands, featuring more than 16,000 furniture and home décor products. Brands, introduced through the new selection, include The Gray Barn, Carson Carrington Home, and Laurel Creek. According to Retail Dive , the announcement comes as Overstock is looking for a buyer.

Branding 122

Branding blockchain Retail Trends 122

PYMNTS

FEBRUARY 6, 2020

and has attracted more than 3,000 retailers to its partnerships. Sykes believes the attraction of online companies and uber-retailers it simple at one level. What brand doesn’t want to sit next to Beyonce or Kim at a fashion show? What brand doesn’t want to sit next to Beyonce or Kim at a fashion show? “I

Retail 142

Retail New York Branding Millennials 142

PYMNTS

OCTOBER 28, 2020

However, this year’s Singles Day shopping extravaganza, which was shaped into its current form in 2009 by Alibaba CEO Daniel Zhang, could prove to be disappointing to some American brands, a new survey by AlixPartners finds.

Survey 116

Survey Branding Report Online 116

PYMNTS

OCTOBER 9, 2019

A survey by Piper Jaffray gathered the data from 9,500 teens across 42 U.S. 1 rank, and lululemon hit a new survey high as the No. 7 preferred apparel brand. Within footwear, Crocs also achieved a new survey record as the 7th preferred footwear brand.”. states, with an average age of 15.8

Survey 100

Survey Branding Video Online 100

PYMNTS

APRIL 23, 2020

As talk turns to reopening retail it’s becoming painfully clear that the business timeline and the consumer timeline don’t match. And that could be devastating news for the retail sector most in need of a grand reopening: malls. It is a real concern for consumers and a potential hindrance to retail recovery.

Retail 152

Retail Survey Dallas Guidelines 152

PYMNTS

FEBRUARY 9, 2017

While most retail marketers have similar goals in 2017 in terms of enhancing consumer engagement and increasing sales, the online realm of marketing outreach remains king. The data shows a significant amount of retail marketers selecting these channels, at 68 percent for email and 54 percent for social media.

social media 100

social media Retail Marketing Survey 100

PYMNTS

JUNE 5, 2020

Schalow and his members are upbeat about their prospects for the sport and for independent retailers as they reopen. At that time (mid-March), the independent running retailers were deemed nonessential and therefore closed. This year, the show has been pushed online and will stretch throughout the month of June. “It’s

Maine 130

Maine Retail Branding Groups 130

PYMNTS

MARCH 4, 2020

That’s one of the conclusions drawn from a new report on customer loyalty from Merkle, and it holds some clues for retailers looking to improve the recency and frequency of customer visits and purchases. “To Consumers are wary of excessive data collection and prefer that brands use information specific to the program.

Retail 131

Retail Branding Report Tools 131

PYMNTS

SEPTEMBER 12, 2016

A study by Dotcom Distribution, a logistics and fulfillment firm, found that close to 90 percent of online shoppers consider delivery times central to their decision to shop with an eCommerce brand in the future. The results of the survey show a discerning customer who wants fast shipping and is willing to pay for it when it counts.

Branding 100

Branding Security Survey Retail 100

PYMNTS

JANUARY 7, 2020

The impulse to protect purchases runs deep, as does brand affinity (aka trust) in our favorite online retailers. Delving into the topic in-depth, the latest PYMNTS Retail Product Insurance Study surveyed close to 3,000 U.S. Of respondents who recently bought a car online, 45.2 The Good ‘Protection Racket’.

Retail 131

Retail Study Online Branding 131

PYMNTS

MARCH 25, 2020

As seen in Karen Webster’s report on our exclusive COVID-19 consumer survey , we know they’re not staying in hotels (-26 percent), eating in restaurant dining rooms (-36 percent) or using public transit (-29 to -35 percent). percent shop online more often. percent shop online more often. The PYMNTS study found that 28.3

Retail 122

Retail Online Study Survey 122

PYMNTS

AUGUST 26, 2019

To provide men’s personal care items that feel like premium brands at accessible price points, eCommerce innovators are building product lines through the direct-to-consumer (DTC) model. Founder Matt Mullenax was inspired to start the brand after cutting his teeth in the DTC world as an early employee at Bonobos.

Branding 163

Branding Minneapolis social media Company 163

PYMNTS

MARCH 20, 2019

The collection has 12 different items, which range from vitamin C serums to retinol moisturizer, the eCommerce retailer said in an announcement. Amazon.com Head of Beauty for Private Brands Kara Trousdale said in the announcement, “Our goal is to help customers spend less time and money searching for the right skincare solutions.”

Branding 109

Branding Retail Survey Report 109

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

NOVEMBER 20, 2018

In an organized retail crime (ORC) survey, the National Retail Federation found that 92 percent of respondents were victims of the practice in the past year. These criminals find new ways to expand their networks and manipulate the retail supply chain every day.”.

Retail 110

Retail National Survey Fraud 110

PYMNTS

OCTOBER 10, 2016

As retailers improve their inventory and fulfillment options, the gap between in-store and online commerce appears to be shrinking, at least according to a new report. foot traffic to retail stores saw its largest drop, 9.9 Brands are making that investment and it really is paying off.”.

Online 100

Online Boston Retail Mobile 100

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. Around The Buy Now, Pay Later World.

Payments 279

Payments Millennials Retail Trends 279