PYMNTS

JULY 6, 2020

“This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience. Our research suggests that the top 20 subscription merchants are the most likely to provide features that allow users to either change or cancel their subscriptions, for example.

User Experience 144

User Experience Training Examples Survey 144

PYMNTS

MARCH 26, 2020

And against that backdrop, these smaller firms seeking to modernize banking and payments must understand — and offer — payment experiences that tap into a consumer’s entire life cycle, not just financial services. Davis pointed to Amazon Go as one example, where payments truly are frictionless and are part of the overall commerce experience.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

SEPTEMBER 9, 2019

According to payments services provider FIS (via a report from CasinoBeats.com ), “digital wallets will be the preferred method of payment for online gambling activities globally in three years, as further major legislative changes come to the fore. One of the ways that these websites are able to differentiate is through user experience. “One

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

JANUARY 9, 2020

For example, 40 percent of Generation Z shoppers would rather have a fast, effortless checkout experience than a coupon. That ecosystem should be one wherein each partner brings expertise in different products or services – from inventory tracking to loyalty programs – and allows the merchant to focus on the end-user experience.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

APRIL 2, 2019

With more consumers than ever turning to mobile apps for their QSR orders, the competition among online ordering platforms is increasingly fierce. The brand is currently running a promotion that will allow users to gain points for free pizza by buying slices, even counting slices that are bought at other fast food pizza brands.

Security 152

Security Mobile Branding User Experience 152

PYMNTS

JUNE 29, 2020

There’s no better example of the reboot in action than Nike. And it’s stunning that Nike sees a need to reboot a brand that just took second-place to P&G in the Marketer of the Decade award during the virtual Cannes Lions International Festival of Creativity. It’s not as limited as a pivot.

Retail 203

Retail User Experience Examples Training 203

PYMNTS

MARCH 24, 2017

Whether in online marketplaces or in the brick-and-mortar space, the best merchants want to make shopping an easier experience for their customers. Roberts explained how another one of the company’s robotic products aims to reinvent the brick-and-mortar retail experience by revamping the shopping cart itself.

Online 113

Online Retail Technology Company 113

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

MAY 26, 2017

The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. According to Forrester, brands face a 50 percent higher revenue risk in 2017. Brands must either disrupt or be disrupted. Please provide some client examples.

Branding 103

Branding Community Survey Data 103

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Improving customer experiences was not the sole focus of 3DS 2.0’s For example, 3DS 2.0 Some critics note that increased customer convenience will likely lead to growth in the number of online transactions.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

APRIL 2, 2019

With more consumers than ever turning to mobile apps for their QSR orders, the competition among online ordering platforms is increasingly fierce. The brand is currently running a promotion that will allow users to gain points for free pizza by buying slices, even counting slices that are bought at other fast food pizza brands.

Security 100

Security Mobile Branding User Experience 100

PYMNTS

JUNE 15, 2020

“With restaurants shifting to takeout only due to the pandemic, it’s more important than ever that guests’ digital experience be on point with the experience they would receive at restaurants,” Scott Lawton , the restaurant’s co-founder, told PYMNTS in a recent interview. Online reviews are vital in today’s restaurant industry.

social media 132

social media Mobile Connecticut Online 132

PYMNTS

FEBRUARY 12, 2019

For example, a person seeking to open a bank account traditionally proves identity via a government-issued ID document (one with a picture of themselves on it). That resulted in a quite fractured user experience, and inconsistent user experiences.”. Big brands have to jump in,” he said. Face Familiarity.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. I know everyone uses them as an example, so it’s kind of boring at this point,” he acknowledged. When in doubt, spin out.

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

Cisco

APRIL 13, 2021

This example shows how banks can bring customers to the branch in a modern, playful way. Especially when compared to FinTechs and other online services, banks often lag behind. Banks can compensate for this disadvantage with their well-known brand and the high level of trust of their customers . Reach customers everywhere.

Examples 76

Examples Mobile Online User Experience 76

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

JANUARY 15, 2019

Even so, QSR brands such as Taco Bell and Teriyaki Madness are doubling down on creating new ways for customers to place their orders in the digital age. Brands was buying 3 percent ownership stake in food delivery service Grubhub and was teaming up with the company to provide delivery from two of its brands.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

OCTOBER 1, 2020

This development could have broad implications for the use of loyalty points at a time when air travel, for example, is off the table. We've seen transactions happening at major online stores such as Amazon or even Apple, but also mom-and-pop shops [and] the corner bar. a seamless omnichannel experience.”. My Rewards 2.0

Apple 233

Apple Trends America Strategy 233

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. A bright spot is also emerging for luxury brands as China recovers slowly. The luxury business is going the distance for COVID-19.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

JANUARY 9, 2019

This growth is reflected across all areas of retail as online shopping becomes more popular with consumers, forcing even more traditional retailers — such as those that sell luxury products — to craft an online experience. However, what these retailers aim to protect remains the same both online and in store. “An

Fraud 109

Fraud Retail Security Online 109

PYMNTS

DECEMBER 4, 2018

Take, for example, Uber’s recently announced four-tier loyalty program tied to Uber POOL and Uber Eats, which will eventually extend to bikes and scooters. Services offered include price protection and free food delivery, once users reach certain spending thresholds. “We The Millennials Cometh.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

PYMNTS

AUGUST 24, 2017

In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. Of course, a streamlined user experience and mobile-first approach will encourage adoption, as well. New Browser Specs.

Security 102

Security CA User Experience Mobile 102

PYMNTS

MARCH 9, 2017

For brick-and-mortar retailers right now, you have to have a universal experience that spans the gamut so the consumer can have a choice.”. The online experience, Burkhart told Webster, has to hold up and has to be consistent — but that consistency is a hard channel to deliver on. The digital era is here — and deepening.

Retail 101

Retail How To User Experience Innovation 101

Lars Markull

JULY 10, 2022

For example, an accounting service such as Xero could allow customers to connect an existing bank account such as a Deutsche Bank or Revolut account to their service (Open Banking) in order to match incoming payments to open invoices. Financial product branding is critical. It is critical to monetise financial products.

Lending 83

Lending Branding Examples Regulation 83

PYMNTS

NOVEMBER 26, 2019

PYMNTS’ Credit Union Innovation Index found that CU members may not prioritize the latest technologies as much as bank and FinTech customers do, but they still value easy-to-use mobile apps and online capabilities. SAFE has been delivering on-demand experiences since 2016, when it launched a targeted marketing function on its mobile app.

Marketing 131

Marketing Sacramento Data Mobile 131

PYMNTS

OCTOBER 24, 2016

With this in mind, PYMNTS recently spoke with Leo Castro, vice president of product marketing and brand for BigCommerce , an eCommerce platform, about the opportunities and challenges of trying to eliminate virtual checkout cart abandonment and converting tech-savvy shoppers into buyers. It plays a key role in terms of engaging customers.”.

UX 100

UX Mobile Apple Trends 100

Independent Banker

MAY 26, 2016

Examples of financial institution payment innovations include the development and introduction of Electronic Funds Transfer systems, such as ACH and wire transfers, credit and debit cards, ATMs, online access to services beyond the branch and online bill payment services.

Community Bank 70

Community Bank Community Innovation System 70

FICO

AUGUST 27, 2020

With the COVID-19 lockdown wiping out many face-to-face interactions, it’s hardly surprising that more of what we do has naturally moved online. For the consumer, online shopping has become the norm, but so too has opening accounts digitally; even if you look at financial accounts where many would say there is a higher risk of loss.

Management 52

Management Fraud Security Examples 52

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. The United Arab Emirates (UAE) is one key market where this trend of overbanking is particularly notable. .” Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

MARCH 20, 2017

What we learned was that scaling with a model built on selling local experiences was extremely difficult, and so we decided to pivot to a model based on sourcing and selling new to market — unique and well-designed products we’d love to buy ourselves. PYMNTS: Connecting and catering to two sides of a platform can be quite difficult.

Mobile 101

Mobile Resources Retail US 101

NCR

SEPTEMBER 5, 2017

For example, 61% of airline loyalty program members went on to book a flight, and 56% of hotel program members went on to book a hotel room (core inventory) following a redemption on non-core inventory rewards such as electrical goods or day experiences. For consumers, simplifying the user experience also means making payment easier.

How To 45

How To User Experience Analysis US 45

PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. By way of example, she said, Ondot has helped to introduce the concept of controls and alerts across card management offerings, which are now used by more than 4,000 FIs.

Apple 198

Apple Cards User Experience Examples 198

PYMNTS

DECEMBER 21, 2016

It does that by making it possible for them to connect with consumers via the online and mobile channels that are out of the reach of these small, and very localized, merchants. JK: Back when I started my career, there wasn’t a propensity to put credit card information online to the extent that it is today.

New York 100

New York US Online Marketing 100

PYMNTS

JULY 2, 2018

A massive, fully developed FI with an established legacy stack is often a pretty poor fit for a brand-new startup that might be incredibly agile and clever, but is also incredibly immature. In the United States, for example, a stunning number of bankruptcies are tied to medical debt. The need, she said, is there.

United States 102

United States Marketing User Experience Digital Banking 102

PYMNTS

AUGUST 12, 2020

For online fantasy sports betting provider DraftKings — which went public in April even as world economies cratered — lockdown boredom and the absence of actual live sports to watch have created a perfect storm of opportunity. It’s one of several COVID-era innovations from the fantasy sports brand.

User Experience 225

User Experience New Hampshire San Francisco Oakland 225