PYMNTS

APRIL 9, 2019

Retail innovation labs – incubators or tech hubs – aren’t confined to operations run by the likes of Amazon or Walmart. A new lab store from 7-Eleven underscores the innovation wave that is taking place in the convenience store sector of retail – a sector ripe for change, disruption and growth. stores with the innovation.

Innovation 155

Innovation Millennials Dallas Retail 155

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. Science and invention are collective pursuits. The basic idea behind LISNR is to send data securely via audio. That’s the tech part.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JUNE 22, 2020

How Customer Reviews Provide Lifeblood To Restaurant Operations. Customers can find out where their peers are happily returning after good experiences, for example, while eateries can invest time in digital platforms that provide prospective diners with information to secure their patronage. The Value In Quick Responses .

Operations 156

Operations social media Online Survey 156

PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

PYMNTS

JUNE 19, 2019

Disruption keeps hitting the travel industry, whether via digital payment or commerce, and the latest example of that comes from a U.K.-based Details were scarce about the company’s new offerings, or how it views this particular brand of travel-industry disruption. based startup called Duffel.

Innovation 152

Innovation Industry United States Payments 152

PYMNTS

JULY 17, 2019

In other words, digital innovation has been slow to arrive in the service world, a point demonstrated by recent PYMNTS research in collaboration with AEVI, and a new PYMNTS interview with Nicky Koopman, SVP of content and value-added services at AEVI. They might not feel like it’s something that relates to them,” she noted. Calls vs. Emails.

Innovation 147

Innovation Retail Online Tools 147

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. And many retailers are heeding the call: According to the PYMNTS Retail Innovation Readiness Index , 60 percent of health and beauty merchants are focusing on innovation. About the same share — or 60.9

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

JANUARY 15, 2020

The grocery battles are heating up in retail, and that is sparking innovation and could lead to even more disruption. Another example of grocery innovation at the show involved “a small autonomous drone using computer vision and artificial intelligence (AI) to tackle on-shelf inventory visibility. Walmart’s Big Move.

Innovation 135

Innovation New Hampshire New York City Retail 135

PYMNTS

SEPTEMBER 16, 2019

These are some of the ways that innovators in the dining space are making it easier for consumers to order their favorite foods — and for restaurants to accept their orders: The projected value of online restaurant delivery sales by 2022, compared to $25 billion today, is $62 billion.

Innovation 192

Innovation Mobile Groups Indiana 192

PYMNTS

DECEMBER 27, 2018

It has been a year of innovations for quick-service restaurants (QSRs), with chains rolling out new digital technologies to help diners order and pay for food without having to wait in line. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157

PYMNTS

DECEMBER 31, 2020

As much as a click from the Kardashians helped spread the brand awareness and jump-start his company, Molnar said, as a spending trend among young consumers set the stage for BNPL's success. One is regulatory trends, where regulators are looking to increase competition in this field and drive innovation. According to J.P.

Innovation 289

Innovation Payments Trends Regulation 289

PYMNTS

DECEMBER 27, 2016

Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics. Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. Enova also avoids unnecessary ACH fees in this way.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. More Innovation. Such desire for speed is also helping to drive innovation in other forms of gambling-related payments.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

JANUARY 24, 2020

But no matter the case, music is a big part of the retail world, and is helping to create new harmonies of innovation and disruption. Although Apple will operate the playlist, a fairly young label called UnitedMasters , founded in 2017, will provide much of the music. Others don’t. New Partnerships and Services.

Retail 151

Retail Innovation Apple San Jose 151

PYMNTS

APRIL 1, 2019

It’s a statement borne out by the new Credit Union Innovation Playbook , a PYMNTS/ PSCU collaboration. They very naturally want to see those types of innovations incorporated into their banking relationships. For example, 49.1 According to this survey of credit union customers, an overwhelming 81.3

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

MAY 4, 2019

The realm of quick service restaurants (QSRs) is and actually always has been a pretty innovative space. The drive-thru window, for example, first met the market in 1947 when it was introduced to the world by Sheldon “Red” Chaney, operator of Red’s Giant Hamburg in Springfield, Missouri. Really outside the box, as it turns out.

Innovation 134

Innovation Los Angeles New York City Course 134

Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. By automating these processes, carriers can significantly reduce operational costs and improve efficiency.

Regional 221

Regional Customer Experience Strategy Policies 221

PYMNTS

JUNE 14, 2019

Radio-frequency identification (RFID) technology is carrying more weight in retail these days, helping merchants to innovate and win over consumers, and even serving to tie together web, mobile and in-store experiences as part of the focus on omnichannel commerce. One of the latest examples comes from Outdoor Voices.

Retail 153

Retail Tools Innovation Examples 153

PYMNTS

JULY 27, 2020

“Given the seismic shift to digital, the COVID-19 pandemic is forcing retail to achieve innovation in three to six months that would otherwise have taken three to five years. The pandemic has brought uncertainty to many businesses, but at the same time, it has sparked innovation,” said Ro Bhatia , chief operating officer at sticky.io.

Apple 206

Apple Branding Innovation Retail 206

PYMNTS

JUNE 21, 2019

One of the latest — and perhaps wildest — examples of the hotel-retail trend comes from Taco Bell, of all places. Luxury fitness brand Equinox is set next month to open its first hotel in New York City, “with more on the horizon in Seattle, Houston, Chicago, Los Angeles and Santa Clara, Calif.,” according to the report.

Retail 116

Retail Innovation Los Angeles Indianapolis 116

Perficient

DECEMBER 4, 2020

In the midst of the pandemic, it is paramount to provide your customers with the most safest and convenient way to shop with your brand. For example, curbside pick-up has become extremely resourceful to consumers during these unprecedented times. Offering a loyalty program to your customers is necessary.

Customer Experience 309

Customer Experience social media Branding Retail 309

PYMNTS

MARCH 4, 2017

The B2B payments industry is finally beginning to hustle when it comes to technological innovation. And as traditional financial institutions (FI) begin to recognize the value of collaborating with FinTechs, these banks can similarly shake their reputation for being innovation laggards and promote B2B payments progress while they’re at it. .

Innovation 191

Innovation Data Fintech Exercises 191

PYMNTS

JANUARY 15, 2019

From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. The data hints, then, that there is a “digital divide” between how customers and quick-service managers view these innovations. percent of customers. percent of customers. percent of customers.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

APRIL 4, 2019

As Chipotle continues its digital efforts, the chain’s stock is having its best year since 2013, with part of the increase credited to investors liking CEO Brian Niccol , who joined the chain about a year ago after turning Taco Bell into a lifestyle brand and introducing breakfast at the quick service restaurant. Chipotle’s Digital Gains.

Innovation 136

Innovation National Mobile Trends 136

PYMNTS

JUNE 5, 2018

However, for SSENSE (pronounced essence), at its first retail location, the Canadian eCommerce brand turned physical retailer has opted for a slightly different flavor. That approach has followed the brand into its physical hub in Montreal, where buyers are likely to see streetwear-brands like A-COLD-WALL* alongside Givenchy wear.

Branding 116

Branding Millennials Retail Online 116

PYMNTS

MARCH 24, 2020

Uber, after all, may have dozens of people staffing the payments side of the operations, but smaller firms simply do not have comparable resources. At the end of the day,” said Butler, “what embedded payments allows our customer to do is to create, own and manage their own payments brand.”.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

OCTOBER 6, 2020

The delivery sector is setting record revenues as dining rooms are operating at limited capacity, but this trend was in the works long before the pandemic began. Burger King , for example, unveiled plans for a new store concept that features touchless ordering as its centerpiece. Developments From The Order To Eat World.

Report 237

Report Innovation Boston Chicago 237

PYMNTS

MAY 13, 2020

For example, within days of restaurants shutting down, we had pushed out new technology designed to help,” said Tempesta. Continuing to engage with those customers has become critical to many brands’ survival.”. And we can modify our system fast. But the reality is that customers will want a different version of that experience.

Cards 251

Cards Branding Innovation Data 251

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Analysis Data 370

PYMNTS

OCTOBER 16, 2020

How consumer packaged goods (CPG) brands and subscription-based businesses respond to this important trend will be make-or-break for many. The D2C And The New Brand Loyalty Opportunity study contains telling statistics on the growth of D2C, and only a few are needed to show the trend. million, a 97 percent increase from 2019.

Branding 211

Branding Study Online Retail 211

PYMNTS

SEPTEMBER 10, 2018

Long before innovators began talking about the power of ecosystems to transform commerce, scientists spent centuries studying them under microscopes in their labs. Decomposer for innovator large or small, established or emerging. An Ecosystem By Any Other Name. Substitute producer for buyer or supplier. Consumer for the end user.

Innovation 146

Innovation Cards Payments San Francisco 146

PYMNTS

OCTOBER 21, 2019

As Seedrs CEO Jeff Kelisky told Karen Webster in a recent discussion, while most people in 2009 took one look at the sputtering and shuddering economy, there was a whole class of innovators and entrepreneurs who didn’t see a nuclear wasteland where the economy used to be. They saw a greenfield waiting to be planted.

Innovation 131

Innovation Payments Apple Mobile 131

PYMNTS

NOVEMBER 5, 2020

Perch buys what were once mom-and-pop operations selling good through Fulfillment by Amazon and takes them to the next level. Bell said what Perch is attempting to do wouldn’t have been possible four or five years ago because Amazon wasn't protecting brand rights very well or corralling fake reviews the way it does now.

Branding 254

Branding US Operations Marketing 254

PYMNTS

AUGUST 21, 2020

We had our drop-off in April, and then come May we saw a very quick rebound, Bryan Petro , chief operating officer of boat rental and charter marketplace GetMyBoat , told PYMNTS. Innovation By The Boatload. For example, many people who wish to rent larger sailboats and powerboats have no boating experience.

Fraud 317

Fraud US Examples Tools 317

PYMNTS

MARCH 4, 2017

The B2B payments industry is finally beginning to hustle when it comes to technological innovation. And as traditional financial institutions (FI) begin to view the value of collaborating with FinTechs, these banks can similarly shake their reputation for being innovation laggards and promote B2B payments progress while they’re at it. .

Innovation 100

Innovation Data Fintech Exercises 100

PYMNTS

JANUARY 22, 2020

A recent example comes from the world of hair care, where consumers spend some $87.9 All of that helps prepare the ground for innovation. “In I realized I had an opportunity to create a modern brand with a focus on art while incorporating storytelling and community,” Stone said. P ersonalization and Instagram.

Los Angeles 131

Los Angeles Analytics Retail Survey 131

PYMNTS

OCTOBER 30, 2019

He noted that, a year ago, the company rolled out a strategy designed to speed up growth by focusing on the consumer, driving operational excellence and building a winning growth culture. Local Brands and Marketing. Van de Put also drew attention to local jewels, or “local brands that are also contributing to our growth.”

Branding 100

Branding Examples Strategy United States 100