PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. FIS, TCH Partner To Connect Small Banks, CUs To RTP. Closing The Paper Check To Instant Cash Flow Gap For America’s SMBs.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

MAY 23, 2019

has joined the ranks of companies and brands setting up innovation labs. In the case of PepsiCo, the company said it plans to make use of “proprietary and syndicated research into restaurant and food ordering interactions” to “teach operators how to identify and deploy technology solutions that benefit their business.”. QSR Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Patients have begun to see their entire healthcare experience through the eyes of a paying customer.

Payments 263

Payments Data Survey Report 263

PYMNTS

MARCH 17, 2017

Building up a retail brand can be a tough task to take on. The franchising industry allows any person who is approved by the main retail company to license out the use of its name and products.

South Carolina 101

South Carolina North Carolina Retail Branding 101

PYMNTS

NOVEMBER 3, 2020

Carvana, which sells both used and new cars, has been one of the main innovators in the space, with its high-profile vending machines in several major markets. In addition, the third quarter also saw incredible operational achievements,” CEO Ernie Garcia said on the company’s Q3 earnings call.

Training 132

Training Customer Experience Maine Marketing 132

PYMNTS

MARCH 26, 2019

Bensen also trains its proprietary natural language processing technology based on the menu data restaurants give them, and works with those restaurants to develop a tone of experience, ensuring the system’s responses are coherent with the client’s brand image. The Voice AI Market.

Technology 121

Technology Maine Study Google 121

PYMNTS

MARCH 8, 2019

In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches. How Restaurant Operators are Driving mPOS Evolutions. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, a QSR brand “will promote and market an app,” then take a measure of joy as downloads run into the hundreds, thousands and perhaps tens of thousands.

How To 144

How To Fraud Online Mobile 144

PYMNTS

JANUARY 8, 2019

Luxury department stores like Saks Fifth Avenue , for instance, are still recovering from data breaches that exposed a significant amount of customer data, while others, such as Neiman Marcus , are constantly working to upgrade their fraud protections to counter the efforts of bad actors. Around The Digital Fraud World. Last year, the U.S.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Branding matters, too, especially when outsourcing.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, a QSR brand “will promote and market an app,” then take a measure of joy as downloads run into the hundreds, thousands and perhaps tens of thousands.

How To 108

How To Fraud Mobile Online 108

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

AUGUST 7, 2020

While operating in a faraway location won’t deter an online shopper from making a purchase with a retailer selling across borders, a lackluster checkout and payments experience could. Nixing confusion around FX is an increasingly important component of that effort.

Policies 302

Policies Online Retail Payments 302

PYMNTS

APRIL 26, 2019

Johnson noted that the program is still in the early days, and its main focus is to bring in customer awareness that leads to trial and adoption of the channel. The approach lets the company “refine the program as it grows” to ensure a solid customer experience. “We company-operated stores during the quarter.

Mobile 139

Mobile United States Leadership Company 139

PYMNTS

MAY 3, 2019

A 2016 report from HSBC found that a “lack of international business experience and knowledge” held small business owners back from global expansion and, therefore, from the adoption of global payment solutions.

Payments 151

Payments Fintech Customer Experience Technology 151

PYMNTS

SEPTEMBER 18, 2019

In the latest Payments And The Platform Economy Playbook , PYMNTS looks at how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. What’s New in the Platform Economy. eCommerce giant Amazon is even experiencing counterfeit product challenges. Counterfeit Problem.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

DECEMBER 21, 2020

Rewards points and programs may spur customers to make purchases, but do they inspire loyalty that lives on after the transaction is made? Panelists included KeyBank Head of Payments Mitch Kime , novae Head of Payments Rodrigo McCarthy and Ulta Vice President of Customer Experience Kelly Mahoney.

Data 296

Data social media Tools Analytics 296

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

AUGUST 24, 2018

In response, unattended retail operators are finding new ways to embrace alternative payment methods, ranging from mobile wallets to cryptocurrencies. For many retailers, vending machines have become a critical part of the customer experience. Consumers are using less cash than ever, with the average consumer carrying just $21.

Metro 122

Metro New York City Columbus Payments 122

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand). How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

PYMNTS

NOVEMBER 3, 2016

.’” It may be no surprise, then, that the retailers who fall in the latter category are, according to Bailey, “in a better position to create an environment that allows them to think about what works” and what their longer-term plans are for extensions of consumer experience in a mobile setting. The answer is yes, said Bailey.

Mobile 100

Mobile Branding Retail Groups 100

PYMNTS

SEPTEMBER 27, 2017

Berger’s ambition is to for Marie Claire to be the brand that curates an experience for women that is about discovering the “ Next Big Thing ” at the intersection at fashion, beauty, content and technology as women go about their day – making it, as Berger told Webster, experiential and real. And physical.

Groups 158

Groups Las Vegas Retail Branding 158

Insights on Business

NOVEMBER 22, 2017

The changes we see in the global payments landscape, driven by innovative technologies, are fundamentally changing the industry, but they come with a brand new set of challenges. Over the past decade, sophisticated fraudsters have learned to rapidly scale up their attacks, making them more skilled at exploiting payment systems.

Fraud 125

Fraud Payments Innovation Industry 125

PYMNTS

OCTOBER 24, 2020

We can never fulfill all the requests we’re getting just because we don’t have enough Santas,” said Megan Price, director of customer experience at GigSalad. At Macy’s, the safety of our customers and colleagues is paramount,” said Susan Tercero, Macy’s vice president of branded entertainment. “To

Video 195

Video Customer Experience Innovation Course 195

PYMNTS

MARCH 7, 2018

Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. So, our focus has been on delivering a customer experience that adds value.”. That’s how we built a lot of our services, and really our brand, online.”.

Online 100

Online Branding Retail Mobile 100

PYMNTS

NOVEMBER 30, 2017

Sensory is a brand whose name may not be immediately recognizable, but whose tech surely is. There can be a temptation to make it harder and harder to spoof by making the person operating it do more unique actions. Sensory gets around. But it becomes intrusive, which kind of defeats the purpose of authentication.

Technology 107

Technology Security Mobile Branding 107

PYMNTS

APRIL 12, 2016

Building upon that, the focus in self-serve retail is now turning towards the further enhancement of the customer experience. And integrate promotions and loyalty and rewards programs with each purchase, any way that the vending machine operator would like to use it. “We

Retail 100

Retail Technology Chicago Samsung 100

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. The four main roles in a squad are: Product Owner: Product Owners define the product vision. What is Agile? Key Components of Agile. Once these decisions were made, the project was deemed “ready.”

Meeting 294

Meeting Examples UX Case Study 294

South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Find the gap in one segment and build success from there.

Innovation 195

Innovation social media Branding Marketing 195

PYMNTS

AUGUST 10, 2017

We now have three brands under us – UAE Exchange, Xpress Money and via a shareholder vehicle, Travelex. It becomes embedded into a broad range of customer experiences. The emergence of FinTech operators has definitely thrown a fair amount of challenge to players like us. FinTech operators are very nimble.

How To 136

How To Risk Management Technology US 136

Lex Sokolin

DECEMBER 10, 2020

The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? You could think of them as modern financial brands. an $1,895 pleasure. Yes, and No.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? You could think of them as modern financial brands. an $1,895 pleasure. Yes, and No.

Branding 52

Branding Apple Capital US 52

PYMNTS

APRIL 1, 2019

But credit union customers are also unique — particularly when it comes to how they feel about their relationship to their financial institution. At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

DECEMBER 13, 2019

It’s clear the main reason Amazon wanted to be here was the availability of a skilled tech workforce plus the synergy with related industries,” said James Parrott, an economist at the New School. The cars will be able to hold up to 12 grocery bags at a time in two customer compartments designed to hold six apiece. “We

New York City 131

New York City New York Retail US 131