PYMNTS

APRIL 14, 2017

It’s no surprise that in-store technology is increasingly a priority among brick-and-mortar retailers as a means to boost operations, meeting consumer demand and competing with the growth of Commerce’s market share (especially Amazon). To get a better sense of the priorities within the larger push toward digitization, U.K.-based

Maine 101

Maine Survey Retail Meeting 101

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

Perficient

FEBRUARY 19, 2021

Outlined in four main categories, these principles state that accessible technology must be made perceivable (P), operable (O), understandable (U), and robust (R). This is especially important when creating an accessible design as it relates to the Web Content Accessibility Guidelines (WCAG) principles. While these P.O.U.R.

User Experience 352

User Experience UX Guidelines Maine 352

PYMNTS

DECEMBER 12, 2019

“By combining our expertise, we hope to offer a unique customer experience with a solution that is in perfect alignment with the main requirements of finance professionals as regards supplier accounts: reactivity, performance, flexibility and security,” said François Lacas, deputy chief operations officer of Yooz.

Compliance 150

Compliance Customer Experience Maine Security 150

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy.

Industry 221

Industry Meeting Conference Maine 221

PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. FIS, TCH Partner To Connect Small Banks, CUs To RTP. Closing The Paper Check To Instant Cash Flow Gap For America’s SMBs.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

DECEMBER 28, 2016

“Our inspiration for the store was clear and simple – we aimed to bring a hint of the active lifestyle elements that shape our customers’ lives inside while keeping the main focus on our amazing product offering and delivering a seamless customer experience.

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

Chris Skinner

JUNE 4, 2017

I’ve mentioned this many … MNOs sweep up Africa at the banks’ expense During the discussions at Dot Finance Africa, there was a very interesting dialogue about the mobile network operators (MNOs), with panels featuring Airtel and M-PESA. This week I’ve been mainly blogging about developments in Africa and China.

Maine 164

Maine Big Data Fintech Customer Experience 164

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. Technological advances are pushing the boundaries for what’s possible in a variety of industries.

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

APRIL 17, 2020

Can Main Street SMBs Cross The PPP Cash Chasm? The SBA PPP rescue relief effort started taking applications from banks on behalf of small business customers on April 3. Main Street USA: 58 Percent Of Main Street SMB Retailers Say They May Not Survive The Pandemic. Trackers And Reports. It might not be sufficient, however.

Maine 141

Maine Tools Payments Retail 141

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. That’s main reason banks are going to the cloud is to gain quickness, agility and nimbleness. The importance of the customer experience can’t be overstated.

Customer Experience 156

Customer Experience Innovation Fintech Technology 156

PYMNTS

DECEMBER 12, 2018

The company has been fast-tracking the opening of shops and burning through $150 million within six months of operation. The main difference between the two shops is that Luckin stores are a cross between a sit-down cafe and pick-up booths, which are also delivery hubs for staff to take orders to customers in 30 minutes.

Customer Experience 122

Customer Experience Maine Capital Company 122

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. These three areas of focus form the basis for Cisco’s Connected Experience. There are many new questions to answer.

Innovation 119

Innovation Customer Experience Survey Meeting 119

PYMNTS

MAY 22, 2020

The National Retail Federation (NRF) and other groups have released guidelines for store operation and design today (May 22) as members begin to come back from the economic devastation of the pandemic. In a word, the main message is about flexibility.

Retail 148

Retail Guidelines National Customer Experience 148

PYMNTS

SEPTEMBER 28, 2020

“ Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic. An Uncertain Holiday Season.

Fraud 236

Fraud Customer Experience Tools Retail 236

Accenture

AUGUST 15, 2019

We see this people evolution occurring across three main elements: new roles, new ways of working and innovative learning. Learn more about the importance of an agile workforce in creating the new bank back office in our report, Untangle Banking Operations: Simplify the experience, simplify the work. Roles reinvented by AI.

Operations 150

Operations Survey Strategy Examples 150

PYMNTS

AUGUST 7, 2019

It’s just that what constitutes the front door, and how to entice customers to open it, has become more complicated. That’s one of the main ideas that came out of a recent PYMNTS interview featuring Karen Webster and Andrew Robbins, co-founder and CEO at Paytronix Systems. Open Dining Deal.

Maine 140

Maine Operations How To Data 140

CB Insights

SEPTEMBER 16, 2021

UK-based PassFort offers SaaS solutions that address compliance challenges and elevate customer experiences. Operating in 211 jurisdictions, PassFort caters to a diverse customer base. It also reported that it has experienced 2.5X revenue growth over the past 12 months.

Compliance 58

Compliance Technology Customer Experience Maine 58

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

Perficient

MARCH 12, 2021

The customer is your business’ number one priority because they are your main source of revenue and drive you to the next step in your success. Customer expectations are frequently changing and more customers are relying on digital processes for their commerce efforts due to their fluidity.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Abrigo

MAY 5, 2022

Main Street Banking: A Podcast for Community Bankers 8. Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. A quick look at top banking podcasts worth a listen, according to Abrigo : 1. Banking Transformed 2. BankTalk 3.

Community 195

Community Lending Maine Resources 195

PYMNTS

JULY 31, 2018

With the platform, Sabre will provide a full suite of payment acceptance, fraud management and authentication services to its customers. It will also help organizations in the travel industry to streamline operations, defend from fraud and provide easier customer experiences at the digital point of sale. “We

Payments 104

Payments Fraud Management Industry 104

PYMNTS

JANUARY 13, 2020

During the session, Karen Webster talked with Amyn Dhala, vice president, global product management, AI Express, Mastercard, about what it will take to get AI into more financial institutions (FIs) and other operations in the coming years. PYMNTS/Brighterion research has documented the challenge ahead. Take just a few data points: 63.6

Fraud 207

Fraud Customer Experience Data Technology 207

PYMNTS

MAY 23, 2019

According to a statement , the beverage behemoth has “announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific digital and online needs.”. QSR Innovation. Mobile Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

MARCH 26, 2019

“That’s kind of … the future that we see as well,” Xiao said, adding he believes that, in addition to online and app ordering, voice ordering will be one of the main drivers. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers.

Technology 121

Technology Maine Study Google 121

PYMNTS

NOVEMBER 3, 2020

Carvana, which sells both used and new cars, has been one of the main innovators in the space, with its high-profile vending machines in several major markets. In addition, the third quarter also saw incredible operational achievements,” CEO Ernie Garcia said on the company’s Q3 earnings call.

Training 132

Training Customer Experience Maine Marketing 132

Perficient

SEPTEMBER 14, 2020

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system. The sooner you update and begin testing your app the more time you’ll have to perfect your customer’s apps. iOS 14 is expected to work with all mobile devices and iPads that currently run iOS 13.

Apple 473

Apple System Video Mobile 473

PYMNTS

MARCH 8, 2019

In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches. How Restaurant Operators are Driving mPOS Evolutions. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic.

Payments 263

Payments Data Survey Report 263

PYMNTS

NOVEMBER 30, 2018

That’s one of the main findings from new PYMNTS research, which found that of the consumers who have used mobile apps to buy gas, 73 percent are likely to shop at the facility’s convenience store. That’s not all — 82 percent of those consumers want a mobile app experience that will let them pay for c-store items. Granted, that 4.5

Mobile 186

Mobile Maine Report Operations 186

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. It also explores why using data to customize the experience is key, and how Red Robin makes its rewards program’s onboarding process as simple and seamless as possible.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Cards are still one of the main engines of payments, and that’s not changing anytime soon.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

AUGUST 12, 2020

“In this day and age, it is very important for community financial institutions to be able to compete with their main new competitors — challenger banks and national banks — and have access to the same technology that can be deployed in weeks, not years,” said Agora Services Founder and CEO Arcady Lapiro in a statement.

North Carolina 193

North Carolina Fintech Technology Community 193