Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Bank and credit union leaders must love their due diligence! Bank and credit union leaders must love their due diligence!

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

APRIL 21, 2016

As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

OCTOBER 15, 2018

He added that the combined company will be focused on customer experience as it moves through its rebranding strategy in the next three years. “This is a unique combination that will enable us to compete with the large incumbent banks,” Duffy said.

Exercises 166

Exercises Branding Customer Experience Course 166

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Alex Jimenez

FEBRUARY 1, 2019

Even though we felt we had explained the objective of the survey to those taking it the customers still made their own assumptions. Value exists in understanding customers’ perceptions, opinions, and recollections. The post The Problem With Customer Opinion Surveys and Strategy appeared first on Alex Jimenez.

Survey 40

Survey Strategy ATM Analysis 40

CB Insights

JUNE 17, 2020

As NYU Stern School of Business professor and digital transformation researcher Arun Sundararajan notes: “Crisis can be… a catalyst or can speed up changes that are on the way — it almost can serve as an accelerant.”. Customer service: Customer experience goes virtual with conversational AI. Online grocery.

Industry 101

Industry Technology Online Video 101