PYMNTS

APRIL 21, 2016

As the world goes increasingly digital, banks are struggling to decide how they should package their digital service offerings. Should they fold digital banking services into their existing traditional brick-and-mortar accounts, or spin them off into stand-alone, digital-only entities? Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Bank and credit union leaders must love their due diligence! Bank and credit union leaders must love their due diligence!

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

OCTOBER 15, 2018

banking, with a clear ambition to provide customers with the best service in the U.K.,” He added that the combined company will be focused on customer experience as it moves through its rebranding strategy in the next three years. ” said Duffy in a statement.

Exercises 166

Exercises Branding Customer Experience Course 166

Accenture

APRIL 26, 2017

With customer engagement of such high importance, a key priority is enhancing channels to make them easier to use: making use of voice as an authentication tool, for example. Whatever the course of action, all the initiatives we see have one primary objective: providing an easier and more convenient customer experience.

Exercises 150

Exercises Trends Strategy Mobile 150

The Financial Brand

DECEMBER 6, 2015

The quest to be a 'digital bank' is ongoing and is much more than a rebranding exercise or the introduction of a new mobile banking application.

Digital Banking 12

Digital Banking Exercises Mobile Customer Experience 12

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100