Branch Strategies Illinois Management Operations 
Independent Banker
MAY 31, 2022
Providence Bank chose to open a new brick-and-mortar site during the pandemic, when many other businesses were ceasing operations or shutting down altogether. Back to branch strategy. Fortunately, one vital employee, Jeff Tobias, commercial banking manager, was already in place. Ed Avis is a writer in Illinois.
Independent Banker
MARCH 15, 2015
But in today’s world of proliferating digital devices and communication options, customer contact centers, once operating primarily as telephone switchboards, are turning into full-service and multichannel communication hubs. A recent ICBA poll found that 16 percent of member community banks operate contact centers. 1% Don’t know.
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