South State Correspondent

MAY 31, 2023

Despite that increase in profitability, banks need to be mindful of how they manage their branch and customer base to increase profitability further. The operative question is: given online and mobile banking, what is the new role of the branch? Branching is expensive – banks need to use the asset wisely.

Data 195

Data Branch Strategies Strategy Mobile 195

Cisco

OCTOBER 11, 2021

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

Branch Design 141

Branch Design Branch Strategies ATM Digital Strategies 141

Independent Banker

JULY 31, 2022

Before 2022, says Thomas Grottke, managing director at Crowe LLP, “a lot of factors were going right. I counsel my community banks to be careful about extreme growth in rising rate environments,” says Jim Adkins, managing partner at Artisan Advisors in Barrington, Ill. Consider your branch strategy. Connors, Jr.,

Strategy 135

Strategy Community Bank Louisville Community 135

Independent Banker

MAY 31, 2022

Providence Bank chose to open a new brick-and-mortar site during the pandemic, when many other businesses were ceasing operations or shutting down altogether. Back to branch strategy. Fortunately, one vital employee, Jeff Tobias, commercial banking manager, was already in place. community bank during the pandemic.

Raleigh 91

Raleigh Community Community Bank Lending 91

South State Correspondent

MAY 1, 2024

One of the best tips we ever received was to target retiring executive managers from companies and trade organizations and offer them part-time work to advise and introduce the bank to their network. months, including an annual operating cost. Pair the newly hired COI with an organized banker and the new accounts will follow.

Innovation 195

Innovation social media Branding Marketing 195

Jeff For Banks

FEBRUARY 21, 2015

Another day, another convoluted organizational structure that includes “small business bankers” that are dispersed into the branch network to shore up branch capabilities. If not small business bankers, it’s “cash management officers”, or “business development officers”. Develop your branch staff. But you get the picture.

Training 60

Training Strategy Branch Strategies Management 60

Independent Banker

MARCH 15, 2015

But in today’s world of proliferating digital devices and communication options, customer contact centers, once operating primarily as telephone switchboards, are turning into full-service and multichannel communication hubs. A recent ICBA poll found that 16 percent of member community banks operate contact centers. 1% Don’t know.

Community Bank 70

Community Bank Community Operations Retail 70