Branch Strategies, Customer Experience, Retail and Strategy

Steal This 5-Step Banking Innovation Playbook from Gentle Monster

South State Correspondent

MAY 1, 2024

Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. Being months away from bankruptcy, Kim launched a bold five-step plan driven by a strategy around innovation. A modern core system?

Innovation

Innovation social media Branding Marketing

Making Banking Easier with Intelligent Branch

Cisco

OCTOBER 11, 2021

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

Branch Design

Branch Design Branch Strategies ATM Digital Strategies

In 5 Years, 50% of revenue will be digital

Banking 4 Tomorrow

OCTOBER 28, 2013

If you are a retail bank today in the developed world and you don’t have an app for your customers, you are increasingly becoming an exception. Certainly almost every bank in the world today has some form of Internet website […].

Branch Strategies

Branch Strategies Customer Experience Strategy Retail

Webinars

Elevating Accounting Practices: The Power of Outsourcing and Automation in the Digital Age

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There Is No Cookie-Cutter Customer Experience

American Banker

NOVEMBER 8, 2016

Making customer experience consistently good is a priority, but it's not enough. Great experiences in the future will be tailored to individual needs and preferences.

Customer Experience

Customer Experience Branch Strategies Strategy Data

Branches will never result in 100% Financial Inclusion

Banking 4 Tomorrow

JANUARY 28, 2014

I was in India a few weeks ago speaking to the Reserve Bank and most of the primary Retail Banks about the impact of mobile and social media on the industry there. The new RBI Governor in India, Raghuram Rajan, has ruffled some feathers with his unconventional approach thus far, but he has his work cut out […].

Branch Strategies

Branch Strategies United States social media Customer Experience

Inside the Strategy Behind BofA’s Digital Life Planning App

The Financial Brand

OCTOBER 8, 2020

Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person experience. The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand.

Strategy

Strategy America Branding Retail

What Reopening Plans Reveal About Retail Banking’s Future

The Financial Brand

MAY 13, 2020

The post What Reopening Plans Reveal About Retail Banking’s Future appeared first on The Financial Brand. Covid-19 comeback: Sampling of financial executives plus views of two Georgia bankers suggests a 'return to normal' will be anything but.

Retail

Retail Georgia Branding Branch Design

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

NOVEMBER 29, 2016

In reality, the ability to realize staff savings depends on the institution’s current staffing levels, level of integration, and strategy for customer introduction to ITMs. Will the institution have dedicated staff teaching customers how to use these new machines? Customer Transition.

Video

Video Strategy Branch Strategies ATM

Are Video Teller Machines the ‘Branch of the Future?’

Gonzobanker

NOVEMBER 29, 2016

In reality, the ability to realize staff savings depends on the institution’s current staffing levels, level of integration, and strategy for customer introduction to ITMs. Will the institution have dedicated staff teaching customers how to use these new machines? Customer Transition.

Video

Video Strategy Branch Strategies ATM

Branches Bounce Back with Strong Retail Sales After Initial COVID Hit

The Financial Brand

AUGUST 26, 2020

Study shows: Even with lobby restrictions still in place, most new consumer checking accounts at community institutions originate in-branch. The post Branches Bounce Back with Strong Retail Sales After Initial COVID Hit appeared first on The Financial Brand.

Retail

Retail Study Community Branding

How the Appointment Economy Is Changing the Retail Banking Experience

The Financial Brand

AUGUST 12, 2020

Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations. The post How the Appointment Economy Is Changing the Retail Banking Experience appeared first on The Financial Brand.

Retail

Retail Branding Branch Strategies Customer Experience

Citizens Bank CXO Details How COVID Has Changed Retail Banking

The Financial Brand

JULY 6, 2020

Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand. Data and agility are keys.

Retail

Retail Regional Meeting Branding

Retail Banking Without Branches: 7 Critical Elements of the New Reality

The Financial Brand

JUNE 1, 2020

Branch banking has become the channel of last resort. The post Retail Banking Without Branches: 7 Critical Elements of the New Reality appeared first on The Financial Brand. Here's what banks and credit unions must do now in digital to effectively compete.

Retail

Retail Branding Branch Strategies Customer Experience

Chatbots and Cafés: How Capital One Balances Digital, Physical Banking

The Financial Brand

MAY 10, 2021

The big retail bank's experience proves a digital + physical strategy not only works, but could be the key to capturing Gen Z. The post Chatbots and Cafés: How Capital One Balances Digital, Physical Banking appeared first on The Financial Brand.

Capital

Capital Strategy Branding Retail

Interview With Wells Fargo on Effective Distribution Strategies

The Financial Brand

AUGUST 17, 2016

Wells Fargo discusses the bank's distributions strategies and ways to enhance the customer experience while increasing cross-sell effectiveness.

Strategy

Strategy Customer Experience Branch Strategies Analytics

Interview With Wells Fargo on Effective Distribution Strategies

The Financial Brand

AUGUST 17, 2016

Wells Fargo discusses the bank's distributions strategies and ways to enhance the customer experience while increasing cross-sell effectiveness.

Strategy

Strategy Customer Experience Branch Strategies Analytics

Interview with Wells Fargo on Effective Distribution Strategies

The Financial Brand

AUGUST 17, 2016

Wells Fargo discusses the bank's distributions strategies and ways to enhance the customer experience while increasing cross-sell effectiveness.

Strategy

Strategy Customer Experience Branch Strategies Analytics

How Huntington Bank Has Quietly Become a Digital Powerhouse

The Financial Brand

FEBRUARY 7, 2021

But they overlook a midwestern institution that gives away little to the megabanks in retail banking. Some insist regional banks are doomed. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional

Regional Branding Retail Branch Strategies

To Transform Banking Start with Employees

American Banker

JUNE 27, 2016

Is being customer-centric a goal at your bank? You’ll need to master these five practices to align employee behavior with your desire to improve the customer experience.

Customer Experience

Customer Experience Branch Strategies Regional National

Community Banking Brief

Steal This 5-Step Banking Innovation Playbook from Gentle Monster

Making Banking Easier with Intelligent Branch

Webinars

Trending Sources

In 5 Years, 50% of revenue will be digital

Webinars

There Is No Cookie-Cutter Customer Experience

Branches will never result in 100% Financial Inclusion

Inside the Strategy Behind BofA’s Digital Life Planning App

What Reopening Plans Reveal About Retail Banking’s Future

Are Video Teller Machines the ‘Branch of the Future?’

Are Video Teller Machines the ‘Branch of the Future?’

Branches Bounce Back with Strong Retail Sales After Initial COVID Hit

How the Appointment Economy Is Changing the Retail Banking Experience

Citizens Bank CXO Details How COVID Has Changed Retail Banking

Retail Banking Without Branches: 7 Critical Elements of the New Reality

Chatbots and Cafés: How Capital One Balances Digital, Physical Banking

Interview With Wells Fargo on Effective Distribution Strategies

Interview With Wells Fargo on Effective Distribution Strategies

Interview with Wells Fargo on Effective Distribution Strategies

How Huntington Bank Has Quietly Become a Digital Powerhouse

To Transform Banking Start with Employees

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