Chris Skinner

AUGUST 18, 2019

If you are a customer of Chinese financial services group Ping An, … The post AI is not a technology change but a cultural one appeared first on Chris Skinner's blog. It’s actually more about the Chinese internet giant Ping An, and how they’re changing finance using AI.

Technology 399

Technology Groups Digital Banking 399

Accenture

JUNE 24, 2020

Evidence from our banking market research—and echoed by the current pandemic environment—suggests that we have indeed moved into a period of volatility and industry change, and that digital maturity is at least one of the factors that will separate future winners from losers. The question….

Technology 291

Technology Industry Marketing Digital Banking 291

Chris Skinner

OCTOBER 21, 2018

Someone told me I should start a travel blog, as I fly more than most pigeons do. But I’m not sure my travel blog would be read so much. Some countries are still reliant on cash whilst others are … The post Is the world being democratised through technology? appeared first on Chris Skinner's blog.

Technology 311

Technology Digital Banking Fintech 311

Chris Skinner

SEPTEMBER 11, 2019

However, there is a massive difference between … The post We’re just a technology company that happens to have a banking licence appeared first on Chris Skinner's blog. To be like a Silicon Valley angel investment firm. To be like a young, FinTech unicorn.

Technology 375

Technology Company Fintech Digital Banking 375

Chris Skinner

APRIL 6, 2018

I know that systems like Erica, short for Bank of AmErica, are up and running … The post Some banks are technology companies appeared first on Chris Skinner's blog. It was an interesting conversation, although most of the examples were for customer service via Chatbots, which doesn’t impress me much.

Technology 281

Technology Company America Examples 281

Chris Skinner

NOVEMBER 8, 2017

The … The post Throwing technology over the wall appeared first on Chris Skinner's blog. Old cars were made of metal and welded together into a solid machine where, if any part breaks, you have to replace the whole machine.

Technology 250

Technology Digital Banking Innovation Fintech 250

Chris Skinner

FEBRUARY 21, 2019

Another interesting nuance of the FinTech Bank is the integration of business and technology. I’ve referenced this a few times, but wanted to be explicit that these banks think technology is business and business is technology. This is clearly demonstrated in their microservices team structures and agile thinking.

Technology 157

Technology Compliance Fintech Digital Banking 157

Chris Skinner

FEBRUARY 19, 2019

That realisation is a simple but important one, and it is this: dealing with technology is very different to dealing with money; furthermore, dealing with money through technology is very different to dealing with technology through … The post Are you in banking or technology?

Technology 150

Technology Digital Banking Fintech 150

Chris Skinner

SEPTEMBER 16, 2019

I was recently asked by Volante Technologies to consider what being a digital bank means, specifically for a commercial bank and, even more specifically, the bank’s payments and treasury services. appeared first on Chris Skinner's blog.

Payments 311

Payments Digital Banking Retail Technology 311

Accenture

FEBRUARY 22, 2022

While extended reality (XR) technology has been around for some time, the topic’s momentum has recently accelerated with some analysts now predicting the metaverse to be an $8 trillion opportunity.…. The post Banking in the metaverse: the next frontier appeared first on Accenture Banking Blog.

Technology 515

Technology Digital Banking 515

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Digital Lift-and-Shift Is Not a Digital Banking Strategy. Respect the data.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Accenture

AUGUST 2, 2022

Flat economic growth and rising competition are forcing banks in growth markets to step up investment in digital technologies. But many banks are wary of committing themselves to an extensive digital transformation of their businesses. They view such large-scale change as…. They view such large-scale change as….

Marketing 372

Marketing User Experience Technology Digital Banking 372

Chris Skinner

JUNE 9, 2017

I could go on, but there are very strong reasons for reimagining the bank through a digital transformation project right now, one of which is that the 1000s of start-ups who are focused on doing just one thing really well through an API are companies they could partner with.

Digital Banking 277

Digital Banking Software System Technology 277

Insights on Business

APRIL 28, 2017

Traditionally, banking was a conservative industry with relatively high barriers to entry. Banking products and services were defined and controlled by the bank. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Chris Skinner

OCTOBER 10, 2016

I was thinking about not sharing this info but hey, as you are good enough to read my blog … here’s the bottom-line on digital disruption (ed: oh no, Chris said the D-word!). There’s a slide that’s been doing the circuit for a while.

Digital Banking 150

Digital Banking Technology Fintech 150

Accenture

JUNE 23, 2022

What’s more, these big “winning banks” are harnessing their vast investments in digital technologies to help accelerate their growth. The post Top 15 banks reveal secrets of digital success appeared first on Accenture Banking Blog. The success of these global giants provides valuable lessons….

Technology 298

Technology Digital Banking 298

Chris Skinner

MARCH 1, 2020

I’m tempted to write the ABC of technology buzzwords, but know there cannot be any that start with X or Z*. However, I’m writing this one today because the word … The post What does ‘digital transformation’ really mean? appeared first on Chris Skinner's blog. Distributed, decentralised, democratised.

Big Data 535

Big Data blockchain Data Technology 535

CFPB Monitor

NOVEMBER 7, 2022

The OCC’s announcement that it will establish an Office of Financial Technology to “bolster the agency’s expertise and ability to adapt to a rapidly changing banking landscape” should come as no surprise to those who have been following recent pronouncements of Acting Comptroller Michael J.

Financial Technology 78

Financial Technology Technology Fintech Innovation 78

Chris Skinner

MARCH 28, 2019

I used to blog about blockchain and distributed ledger technology (DLT) almost once a week … four years ago. Today, I hardly blog about it at all.

blockchain 419

blockchain Fintech Technology Digital Banking 419

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Currently, Dock has 250 clients that use FICO technologies to fight fraud.

Fraud 52

Fraud Technology social media Innovation 52

Accenture

APRIL 7, 2021

This series of blogs looks at the future of banking in Growth Markets in a post-COVID-19 world. Banks need a clear approach to eliminate their legacy technology debt and attain future-ready systems. The post A future-ready approach: Journey to the cloud appeared first on Accenture Banking Blog.

System 221

System Technology Marketing Operations 221

Chris Skinner

OCTOBER 24, 2019

Following on from the discussion of payments in the cloud, I was recently asked by Volante Technologies to consider what being a digital bank means for a commercial bank’s payments and treasury services and identified three areas of focus: moving payments to the cloud; fast-tracking real-time / instant payments adoption; … The post The Digital (..)

Payments 196

Payments Digital Banking Technology 196

FICO

APRIL 7, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are publishing a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Respect the data.

Digital Banking 52

Digital Banking Security Fraud America 52

William Mills

SEPTEMBER 25, 2018

This is a digital bank based in Russia and today they are demoing their mobile banking offering. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2018. Mills-Grimes, marketing director of William Mills Agency, is live blogging today at FinovateFall 2018.

Mobile 78

Mobile Customer Experience Lending Analytics 78

Chris Skinner

SEPTEMBER 5, 2019

Things we’re reading today include … A new digital bank is scooping up teenage customers before big banks get to them Smile-to-pay: Chinese shoppers turn to facial payment technology Names and phone numbers of 18m British Facebook users found online, prompting privacy watchdog probe UK slips closer to recession as … The post Things (..)

Digital Banking 192

Digital Banking Online Technology Payments 192

Accenture

MARCH 29, 2022

The big players in commercial banking are making major investments in technology to quickly ramp up their digital transformation and streamline their processes. That’s all very doable for banks with deep pockets—but what about the mid-sized banks? The post How can mid-sized banks compete in the big leagues?

Trends 254

Trends Technology Report Banking Trends 254

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Leverage technology (e.g.,

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

Chris Skinner

MARCH 5, 2019

FinTech is doing what we’ve always done, cheaper and faster and better with technology. TechFin is reimagining everything with no idea of what’s been before with technology. It’s a … The post Are banks customer focused? appeared first on Chris Skinner's blog.

Fintech 391

Fintech Technology Digital Banking 391

Chris Skinner

JUNE 4, 2019

I had an interesting discussion about hiring technology people into banks the other day. You could join a hot FinTech unicorn like Monzo, SoFi, Stripe, Ant Financial, Ping … The post The war for (banking tech) talent appeared first on Chris Skinner's blog.

Fintech 407

Fintech Technology Digital Banking 407

Accenture

APRIL 15, 2021

Our new research report called Boosting the Bank Board’s Technology Expertise shows that only 10 percent of banking board directors have technology expertise. The post Six ways to increase your bank board’s tech expertise appeared first on Accenture Banking Blog. We believe the number should….

Leadership 221

Leadership Technology Report Digital Banking 221

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Chris Skinner

APRIL 15, 2019

I picked up an interesting article from Reuters, about how Asian technology firms are moving into banking in a different way to Europe or America.

America 419

America Google Technology Digital Banking 419

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Respect the data.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

Chris Skinner

MAY 17, 2017

In fact, I would be amazed if anyone who reads my blog could honestly say that digitalisation doesn’t change their business model. After all, the business model of banks was built for face-to-face interactions backed up by paper documentation; the business model of digital banks is for device-to-device interactions backed up by data.

Leadership 321

Leadership United States Survey Conference 321

Perficient

MAY 28, 2020

My previous blog outlined the potential risks associated with 5G. In my final blog of this series, I go into detail on what financial services companies should be doing now, to prepare. Every bank has applications that never made it out of the ideation stage. This blog was co-authored by Jonathan Crockett.

Mobile 340

Mobile Customer Experience Tools Data 340

Chris Skinner

JANUARY 13, 2019

For years, I’ve been wondering why people in business operations couldn’t align their needs with the people delivering technology in the organisation. The requests would get prioritisation and be delivered in sequence over time, sometimes a very long … The post The new FinTech bank appeared first on Chris Skinner's blog.

Fintech 399

Fintech Operations Technology Digital Banking 399

Chris Skinner

FEBRUARY 7, 2018

I recently blogged about Edelman Trust Barometer, which makes clear that technology firms are trusted the most and financial firms the least. Consumers trust technology firms not to abuse their data? This is misguided however, as we need to think about who trusts them with what.

Technology 282

Technology Data Digital Banking 282